Subscribe to daily business and company news across 19 industries
×Investment in speech analytics in call centres set to double
Published by Ovum, part of the Datamonitor group 23 Jun 2010
![Chemical company gets Best Global Business in Africa award](https://biz-file.com/c/1006/52155-208x117.jpg)
![Africa Fashion Week salutes the continent](https://biz-file.com/c/1006/50944-208x117.jpg)
![Another chance to get 2010 tickets](https://biz-file.com/c/1005/48917-208x117.jpg)
![Islamic banking in Tanzania](https://biz-file.com/c/1005/48816-208x117.jpg)
![It doesn’t look that dangerous, does it… The MetOp-A satellite imagery from April 20 showed Eyjafjallajökull's ash plume as a very small, faint area (yellow arrow points to plume) of brown on Iceland's southern tip. (Image: NASA/NOAA/EUMETSAT)](https://biz-file.com/c/1004/48609-208x117.jpg)
Delayed by volcano
Rod Baker 29 Apr 2010
![Survey finds Cape Town World Cup value for money](https://biz-file.com/c/1004/47217-208x117.jpg)
![](https://biz-file.com/b/1107/104199-208x117.jpg?1)
KCB launches multi-tasking ATM
Carole Kimutai 17 Feb 2010
![African media awards extend categories](https://biz-file.com/c/1001/43422-208x117.jpg)
![2010 overpricing undermines tourism business - SA Tourism](https://biz-file.com/c/1001/43109-208x117.jpg)
![The head, heart and hand of branding](https://biz-file.com/c/0910/38423-208x117.jpg)
![](https://biz-file.com/b/1107/104199-208x117.jpg?1)
EABL to launch CSI program
Carole Kimutai 8 Oct 2009
![Finlay shuts down Mara Mara factory](https://biz-file.com/c/0910/37742-208x117.jpg)
![Kenya: e-Commerce is here, finally](https://biz-file.com/c/0909/36620-208x117.jpg)
Kenya: e-Commerce is here, finally
Carole Kimutai 14 Sep 2009
![MasterCard Index: growing inequality between SA women, men](https://biz-file.com/c/0908/34522-208x117.jpg)
![Uganda's coffee factory first](https://biz-file.com/c/0907/33810-208x117.jpg)
![Launch of fourth annual Makhulu Polane design competition](https://biz-file.com/c/0907/33398-208x117.jpg)
![Samsung's internet enabled TV hits East Africa market](https://biz-file.com/c/0907/32788-208x117.jpg)
![Uchumi hunts for loyal customers](https://biz-file.com/c/0809/21307-208x117.jpg)
Uchumi hunts for loyal customers
Walter Wafula 23 Sep 2008
More news
Investment in speech analytics in call centres set to double
Published by Ovum, part of the Datamonitor group 23 Jun 2010
![Chemical company gets Best Global Business in Africa award](https://biz-file.com/c/1006/52155-208x117.jpg)
![Africa Fashion Week salutes the continent](https://biz-file.com/c/1006/50944-208x117.jpg)
![Another chance to get 2010 tickets](https://biz-file.com/c/1005/48917-208x117.jpg)
![Islamic banking in Tanzania](https://biz-file.com/c/1005/48816-208x117.jpg)
![It doesn’t look that dangerous, does it… The MetOp-A satellite imagery from April 20 showed Eyjafjallajökull's ash plume as a very small, faint area (yellow arrow points to plume) of brown on Iceland's southern tip. (Image: NASA/NOAA/EUMETSAT)](https://biz-file.com/c/1004/48609-208x117.jpg)
Delayed by volcano
Rod Baker 29 Apr 2010
![Survey finds Cape Town World Cup value for money](https://biz-file.com/c/1004/47217-208x117.jpg)
![](https://biz-file.com/b/1107/104199-208x117.jpg?1)
KCB launches multi-tasking ATM
Carole Kimutai 17 Feb 2010
![African media awards extend categories](https://biz-file.com/c/1001/43422-208x117.jpg)
![2010 overpricing undermines tourism business - SA Tourism](https://biz-file.com/c/1001/43109-208x117.jpg)
![The head, heart and hand of branding](https://biz-file.com/c/0910/38423-208x117.jpg)
![](https://biz-file.com/b/1107/104199-208x117.jpg?1)
EABL to launch CSI program
Carole Kimutai 8 Oct 2009
![Finlay shuts down Mara Mara factory](https://biz-file.com/c/0910/37742-208x117.jpg)
![Kenya: e-Commerce is here, finally](https://biz-file.com/c/0909/36620-208x117.jpg)
Kenya: e-Commerce is here, finally
Carole Kimutai 14 Sep 2009
![MasterCard Index: growing inequality between SA women, men](https://biz-file.com/c/0908/34522-208x117.jpg)
![Uganda's coffee factory first](https://biz-file.com/c/0907/33810-208x117.jpg)
![Launch of fourth annual Makhulu Polane design competition](https://biz-file.com/c/0907/33398-208x117.jpg)
![Samsung's internet enabled TV hits East Africa market](https://biz-file.com/c/0907/32788-208x117.jpg)
![Uchumi hunts for loyal customers](https://biz-file.com/c/0809/21307-208x117.jpg)
Uchumi hunts for loyal customers
Walter Wafula 23 Sep 2008
![Countdown to first annual Kenya Trade Fair and Conference begins](https://biz-file.com/c/0809/20826-208x117.jpg)
![Kenyan retail supermarket now in Rwanda](https://biz-file.com/c/0808/20144-208x117.jpg)
![](https://biz-file.com/b/1107/104199-208x117.jpg?1)
![Walkman is GSMA Best Handset](https://biz-file.com/c/0802/14107-208x117.jpg)
![](/res/img/s.gif)