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Investment in speech analytics in call centres set to double
Published by Ovum, part of the Datamonitor group 23 Jun 2010
![UK call centre group goes into administration](https://biz-file.com/c/1005/49784-208x117.jpg)
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![Leaders grapple with tone from the top - PwC](https://biz-file.com/c/1007/53389-208x117.jpg)
![Ring of truth - automated phone systems top UK list of financial service frustrations](https://biz-file.com/c/1007/53239-208x117.jpg)
Investment in speech analytics in call centres set to double
Published by Ovum, part of the Datamonitor group 23 Jun 2010
![UK call centre group goes into administration](https://biz-file.com/c/1005/49784-208x117.jpg)
![](/res/img/s.gif)