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Hyper-personalisation is the future of customer care

Hyper-personalisation is the future of customer care

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

By Michael Levinsohn 28 Oct 2024

Why empathy is redefining customer experience in a digital world

Why empathy is redefining customer experience in a digital world

By Liezel Jonkheid 22 Oct 2024

Revamped Spar Rewards programme gathers 1 million sign-ups in 6 days

CRM

Revamped Spar Rewards programme gathers 1 million sign-ups in 6 days

23 May 2023

Virgin Active revamps app and rewards programme to drive loyalty

CRM

Virgin Active revamps app and rewards programme to drive loyalty

23 May 2023

Leveraging customer touchpoints in retail - why context matters

CRM

Leveraging customer touchpoints in retail - why context matters

Heath Huxtable 16 May 2023

CRM, CX, UX

VMLY&R South Africa launches gamechanger, VMLY&R Commerce

Danette Breitenbach 15 May 2023

Source: © Julia Larson When it comes to shaping your customer experience and service delivery, do not underestimate the emotional and psychological state of South Africans

CRM, CX, UX

8 great CX fundamentals to get your customers back to love doing business with you again

Liezel Jonkheid 8 May 2023

Using technology to fight customer volatility - Accenture

Technology

Using technology to fight customer volatility - Accenture

De Wet Bisschoff, Stone 5 May 2023

Source © Mark Bowden Retailer loyalty programmes are a tool for retailers to drive increased customer engagement

CRM

Loyalty programmes: A tool to drive increased customer engagement

2 May 2023

Middle East and Africa sees 21% digital commerce growth despite global dip - Salesforce

Research

Middle East and Africa sees 21% digital commerce growth despite global dip - Salesforce

24 Apr 2023

Vincent Viviers, omnichannel retail executive at Pick n Pay, at Ecom Africa. Source: Lauren Hartzenberg

Trends

#EcomAfrica: 5 need-to-know trends shaping the future of e-commerce

Lauren Hartzenberg 21 Apr 2023

OneDayOnly director unpacks 5 key e-commerce market trends

Trends

OneDayOnly director unpacks 5 key e-commerce market trends

19 Apr 2023

Brands must balance digital innovation and trust to serve Africa's consumers - study

Research

Brands must balance digital innovation and trust to serve Africa's consumers - study

17 Apr 2023

Source: ©Anawat sudchanham -

CRM

5 reasons why superior customer service is critical to success

Nadia Coetzer 14 Apr 2023

Source: ©sirinapa -

Technology

The big benefits of blockchain for retail in Africa

6 Apr 2023

Don't discount low-cost retail in South Africa

Retailers

Don't discount low-cost retail in South Africa

Faheem Hoosen 29 Mar 2023

Beyond Covid: Top trends driving the evolution of South African retail

Trends

Beyond Covid: Top trends driving the evolution of South African retail

Gavin Lomberg 28 Mar 2023

Source: ©tanialerro -

FMCG

Delivering distinctive experiences imperative for FMCG brand growth

24 Mar 2023

OneDayOnly's Laurian Venter on maintaining e-commerce momentum post-pandemic

E-commerce

OneDayOnly's Laurian Venter on maintaining e-commerce momentum post-pandemic

Lauren Hartzenberg 20 Mar 2023

Source © Moneyweb Image: Siphiwe Sibeko/Reuters

CRM, CX, UX

Purpose drives profit, but it is nothing without action

15 Mar 2023

Nurturing the growth of e-commerce in South Africa

E-commerce

Nurturing the growth of e-commerce in South Africa

Lauren Hartzenberg 2 Mar 2023

How age, gender and education are influencing online retail adoption in SA - study

Research

How age, gender and education are influencing online retail adoption in SA - study

1 Mar 2023

Retail landlords look to flexible workspace to meet changing office needs

Commercial Property

Retail landlords look to flexible workspace to meet changing office needs

GO Content Lab 28 Feb 2023

Social Media

Social media: The channel to build and maintain customer brand loyalty

Frik van der Westhuizen 27 Feb 2023

Advantage Group names Lauren Filen as customer director for Africa

Retail

Advantage Group names Lauren Filen as customer director for Africa

23 Feb 2023

How SA's cash-constrained consumers are shifting shopping habits to save on costs

Research

How SA's cash-constrained consumers are shifting shopping habits to save on costs

20 Feb 2023

David Meintjes, CEO at Telviva. Source: Supplied

E-commerce

E-tail and CX: Meet customers where they are, the way they want

David Meintjes 16 Feb 2023

#BizTrends: 6 global retail trends making their mark in FMCG

Trends

#BizTrends: 6 global retail trends making their mark in FMCG

Lauren Hartzenberg 10 Feb 2023

Source:

E-commerce

How retailers can capitalise on SA's e-commerce boom

2 Feb 2023

Shop! Association launches SA chapter to drive local retail innovation

Retail

Shop! Association launches SA chapter to drive local retail innovation

31 Jan 2023

5 ways retail will double-down on digital in 2023

Technology

5 ways retail will double-down on digital in 2023

24 Jan 2023

Source: © Michael Burrows Mobile messaging is the next big channel for digital commerce in 2023 says research from Clickatell

Digital

Clickatell: Mobile messaging the next big channel for digital commerce in 2023

18 Jan 2023

More news

Revamped Spar Rewards programme gathers 1 million sign-ups in 6 days

RetailRevamped Spar Rewards programme gathers 1 million sign-ups in 6 days

23 May 2023

Virgin Active revamps app and rewards programme to drive loyalty

RetailVirgin Active revamps app and rewards programme to drive loyalty

23 May 2023

Leveraging customer touchpoints in retail - why context matters

RetailLeveraging customer touchpoints in retail - why context matters

Heath Huxtable 16 May 2023

Marketing & MediaVMLY&R South Africa launches gamechanger, VMLY&R Commerce

Danette Breitenbach 15 May 2023

Source: © Julia Larson When it comes to shaping your customer experience and service delivery, do not underestimate the emotional and psychological state of South Africans

Marketing & Media8 great CX fundamentals to get your customers back to love doing business with you again

Liezel Jonkheid 8 May 2023

Using technology to fight customer volatility - Accenture

RetailUsing technology to fight customer volatility - Accenture

De Wet Bisschoff, Stone 5 May 2023

Source © Mark Bowden Retailer loyalty programmes are a tool for retailers to drive increased customer engagement

RetailLoyalty programmes: A tool to drive increased customer engagement

2 May 2023

Middle East and Africa sees 21% digital commerce growth despite global dip - Salesforce

RetailMiddle East and Africa sees 21% digital commerce growth despite global dip - Salesforce

24 Apr 2023

Vincent Viviers, omnichannel retail executive at Pick n Pay, at Ecom Africa. Source: Lauren Hartzenberg

Retail#EcomAfrica: 5 need-to-know trends shaping the future of e-commerce

Lauren Hartzenberg 21 Apr 2023

OneDayOnly director unpacks 5 key e-commerce market trends

RetailOneDayOnly director unpacks 5 key e-commerce market trends

19 Apr 2023

Brands must balance digital innovation and trust to serve Africa's consumers - study

RetailBrands must balance digital innovation and trust to serve Africa's consumers - study

17 Apr 2023

Source: ©Anawat sudchanham -

Retail5 reasons why superior customer service is critical to success

Nadia Coetzer 14 Apr 2023

Source: ©sirinapa -

RetailThe big benefits of blockchain for retail in Africa

6 Apr 2023

Don't discount low-cost retail in South Africa

RetailDon't discount low-cost retail in South Africa

Faheem Hoosen 29 Mar 2023

Beyond Covid: Top trends driving the evolution of South African retail

RetailBeyond Covid: Top trends driving the evolution of South African retail

Gavin Lomberg 28 Mar 2023

Source: ©tanialerro -

RetailDelivering distinctive experiences imperative for FMCG brand growth

24 Mar 2023

OneDayOnly's Laurian Venter on maintaining e-commerce momentum post-pandemic

RetailOneDayOnly's Laurian Venter on maintaining e-commerce momentum post-pandemic

Lauren Hartzenberg 20 Mar 2023

Source © Moneyweb Image: Siphiwe Sibeko/Reuters

Marketing & MediaPurpose drives profit, but it is nothing without action

15 Mar 2023

Nurturing the growth of e-commerce in South Africa

RetailNurturing the growth of e-commerce in South Africa

Lauren Hartzenberg 2 Mar 2023

How age, gender and education are influencing online retail adoption in SA - study

RetailHow age, gender and education are influencing online retail adoption in SA - study

1 Mar 2023

Retail landlords look to flexible workspace to meet changing office needs

RetailRetail landlords look to flexible workspace to meet changing office needs

GO Content Lab 28 Feb 2023

Marketing & MediaSocial media: The channel to build and maintain customer brand loyalty

Frik van der Westhuizen 27 Feb 2023

Advantage Group names Lauren Filen as customer director for Africa

RetailAdvantage Group names Lauren Filen as customer director for Africa

23 Feb 2023

How SA's cash-constrained consumers are shifting shopping habits to save on costs

RetailHow SA's cash-constrained consumers are shifting shopping habits to save on costs

20 Feb 2023

David Meintjes, CEO at Telviva. Source: Supplied

RetailE-tail and CX: Meet customers where they are, the way they want

David Meintjes 16 Feb 2023

#BizTrends: 6 global retail trends making their mark in FMCG

Retail#BizTrends: 6 global retail trends making their mark in FMCG

Lauren Hartzenberg 10 Feb 2023

Source:

RetailHow retailers can capitalise on SA's e-commerce boom

2 Feb 2023

Shop! Association launches SA chapter to drive local retail innovation

RetailShop! Association launches SA chapter to drive local retail innovation

31 Jan 2023

5 ways retail will double-down on digital in 2023

Retail5 ways retail will double-down on digital in 2023

24 Jan 2023

Source: © Michael Burrows Mobile messaging is the next big channel for digital commerce in 2023 says research from Clickatell

Marketing & MediaClickatell: Mobile messaging the next big channel for digital commerce in 2023

18 Jan 2023

Image supplied: Zumi Njongwe, consumer communication and marketing excellence director at Nestlé

Marketing & Media#BizTrends2023: Connecting better with consumers

Zumi Njongwe 13 Jan 2023

#BizTrends2023: Retail's future is the 'Theatre of Dreams'

Retail#BizTrends2023: Retail's future is the 'Theatre of Dreams'

Jonathan Cherry 10 Jan 2023

#BizTrends2023: Top beauty and healthcare trends to watch in 2023 and beyond

Retail#BizTrends2023: Top beauty and healthcare trends to watch in 2023 and beyond

Bertina Engelbrecht 9 Jan 2023

#BizTrends2023: Top 6 alcohol landscape trends emerging in SA

Retail#BizTrends2023: Top 6 alcohol landscape trends emerging in SA

Maijaliina Hansen-Chipps 9 Jan 2023

#BizTrends2023: Shoppers get back to the new normal

Retail#BizTrends2023: Shoppers get back to the new normal

Ged Nooy 9 Jan 2023

#BizTrends2023: How to win in sub-Saharan Africa's retailing landscape

Retail#BizTrends2023: How to win in sub-Saharan Africa's retailing landscape

Christele Chokossa 9 Jan 2023

#BizTrends2023: Greater online retail expectations and a changing basket at checkout

Retail#BizTrends2023: Greater online retail expectations and a changing basket at checkout

Frederik Zietsman 9 Jan 2023

Craig Hannabus, strategy director, Rogerwilco says quality CX will count in 2023

Marketing & Media#BizTrends2023: The year of quality not quantity customer experience

Craig Hannabus 9 Jan 2023

Source:

RetailThe digital combo that can give retail stores a competitive edge

Sarah Moseley 6 Jan 2023

Africa's changing shopping trends allow e-tailers to meet evolving expectations

RetailAfrica's changing shopping trends allow e-tailers to meet evolving expectations

Darijan Boškovic 5 Jan 2023