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    NielsenIQ integrates consumer panel and retail measurement data into its NIQ Discover platform
    NielsenIQ integrates consumer panel and retail measurement data into its NIQ Discover platform 
    AI can drive the future of customer service
    AI can drive the future of customer service 
    Credit: Getty
    3 ways to reinvent retail customer engagement in a post-Covid world

      28 Apr 2021

    Mitch Slape, Massmart CEO
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      19 Apr 2021

    Damir Khabirov via
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    15 Apr 2021

    Consumer convenience a competitive advantage in a connected world
    Consumer convenience a competitive advantage in a connected world

      13 Apr 2021

    Customer experience management in the new normal
    Customer experience management in the new normal

      7 Apr 2021

    Customers are wanting personalised experiences from winning brands
    Customers are wanting personalised experiences from winning brands

      24 Mar 2021

    Online retailers continue to face challenges that undermine the customer experience
    Online retailers continue to face challenges that undermine the customer experience

    BMi Research  23 Mar 2021

    Xtra Savings rewards programme now 17 million members strong
    Xtra Savings rewards programme now 17 million members strong

    17 Mar 2021

    B2B bullish about e-commerce opportunities
    B2B bullish about e-commerce opportunities

    , Bluegrass Digital  17 Mar 2021

    #EcommerceDay2021: Manuel Koser on tapping into the potential of digital
    #EcommerceDay2021: Manuel Koser on tapping into the potential of digital

      12 Mar 2021

    #EcommerceDay2021: Clever click options boost SA's online grocery sector
    #EcommerceDay2021: Clever click options boost SA's online grocery sector

      12 Mar 2021

    Huge rise in AI as customer and employee expectations shift - report
    Huge rise in AI as customer and employee expectations shift - report

    11 Mar 2021

    #EcommerceDay2021: Eavesdropping on e-tail
    #EcommerceDay2021: Eavesdropping on e-tail

      11 Mar 2021

    #EcommerceDay2021: Paving the way for growth beyond Covid-19
    #EcommerceDay2021: Paving the way for growth beyond Covid-19

      11 Mar 2021

    #EcommerceDay2021: How the industry is poised to evolve after receiving a shot of adrenalin
    #EcommerceDay2021: How the industry is poised to evolve after receiving a shot of adrenalin

    10 Mar 2021

    #EcommerceDay2021: Collaboration and building trust will get all industry players further in the game
    #EcommerceDay2021: Collaboration and building trust will get all industry players further in the game

    10 Mar 2021

    #EcommerceDay2021: Appetite of businesses to move online is booming
    #EcommerceDay2021: Appetite of businesses to move online is booming

    10 Mar 2021

    Loyalty lends a hand to local merchants, new data shows
    Loyalty lends a hand to local merchants, new data shows

    9 Mar 2021

    #EcommerceDay2021: Redefining retail - A future view of digital commerce in 2030
    #EcommerceDay2021: Redefining retail - A future view of digital commerce in 2030

    , Kantar  8 Mar 2021

    Tackling the Business of Experience in times of uncertainty
    Tackling the Business of Experience in times of uncertainty

      1 Mar 2021

    How loyalty and rewards will drive shopper behaviour in SA's retail main market
    How loyalty and rewards will drive shopper behaviour in SA's retail main market

    24 Feb 2021

    How consumers choose where they shop
    How consumers choose where they shop

    , Smart Media  18 Feb 2021

    #OrchidsandOnions: Change is as good as...
    #OrchidsandOnions: Change is as good as...

      16 Feb 2021

    How customer communication will evolve in 2021
    How customer communication will evolve in 2021

      12 Feb 2021

    Credit: Zapper
    High-value vs low-value payments - making checkouts count

    11 Feb 2021

    Common mistakes to avoid when crafting the ultimate customer experience
    Common mistakes to avoid when crafting the ultimate customer experience

    10 Feb 2021

    How to drive sales with customer-unique content
    How to drive sales with customer-unique content

      9 Feb 2021

    Jeff Bezos reshaped retail as CEO of Amazon. AP Photo/John Locher
    How Bezos and Amazon changed the world

      4 Feb 2021

    It's time to create meaningful brand connections
    It's time to create meaningful brand connections

      3 Feb 2021

    A new year, a new customer experience
    A new year, a new customer experience

      1 Feb 2021

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    Credit: Getty
    3 ways to reinvent retail customer engagement in a post-Covid world

     28 Apr 2021

    Mitch Slape, Massmart CEO
    Massmart's CEO on Covid-driven consumer trends that'll stick

     19 Apr 2021

    Damir Khabirov via
    SA consumers increasingly anxious about finance and health

    15 Apr 2021

    Consumer convenience a competitive advantage in a connected world
    Consumer convenience a competitive advantage in a connected world

     13 Apr 2021

    Customer experience management in the new normal
    Customer experience management in the new normal

     7 Apr 2021

    Customers are wanting personalised experiences from winning brands
    Customers are wanting personalised experiences from winning brands

     24 Mar 2021

    Online retailers continue to face challenges that undermine the customer experience
    Online retailers continue to face challenges that undermine the customer experience

     23 Mar 2021

    Xtra Savings rewards programme now 17 million members strong
    Xtra Savings rewards programme now 17 million members strong

    17 Mar 2021

    B2B bullish about e-commerce opportunities
    B2B bullish about e-commerce opportunities

    ,  17 Mar 2021

    #EcommerceDay2021: Manuel Koser on tapping into the potential of digital
    #EcommerceDay2021: Manuel Koser on tapping into the potential of digital

     12 Mar 2021

    #EcommerceDay2021: Clever click options boost SA's online grocery sector
    #EcommerceDay2021: Clever click options boost SA's online grocery sector

     12 Mar 2021

    Huge rise in AI as customer and employee expectations shift - report
    Huge rise in AI as customer and employee expectations shift - report

    11 Mar 2021

    #EcommerceDay2021: Eavesdropping on e-tail
    #EcommerceDay2021: Eavesdropping on e-tail

     11 Mar 2021

    #EcommerceDay2021: Paving the way for growth beyond Covid-19
    #EcommerceDay2021: Paving the way for growth beyond Covid-19

     11 Mar 2021

    #EcommerceDay2021: How the industry is poised to evolve after receiving a shot of adrenalin
    #EcommerceDay2021: How the industry is poised to evolve after receiving a shot of adrenalin

    10 Mar 2021

    #EcommerceDay2021: Collaboration and building trust will get all industry players further in the game
    #EcommerceDay2021: Collaboration and building trust will get all industry players further in the game

    10 Mar 2021

    #EcommerceDay2021: Appetite of businesses to move online is booming
    #EcommerceDay2021: Appetite of businesses to move online is booming

    10 Mar 2021

    Loyalty lends a hand to local merchants, new data shows
    Loyalty lends a hand to local merchants, new data shows

    9 Mar 2021

    #EcommerceDay2021: Redefining retail - A future view of digital commerce in 2030
    #EcommerceDay2021: Redefining retail - A future view of digital commerce in 2030

    ,  8 Mar 2021

    Tackling the Business of Experience in times of uncertainty
    Tackling the Business of Experience in times of uncertainty

     1 Mar 2021

    How loyalty and rewards will drive shopper behaviour in SA's retail main market
    How loyalty and rewards will drive shopper behaviour in SA's retail main market

    24 Feb 2021

    How consumers choose where they shop
    How consumers choose where they shop

    ,  18 Feb 2021

    #OrchidsandOnions: Change is as good as...
    #OrchidsandOnions: Change is as good as...

     16 Feb 2021

    How customer communication will evolve in 2021
    How customer communication will evolve in 2021

     12 Feb 2021

    Credit: Zapper
    High-value vs low-value payments - making checkouts count

    11 Feb 2021

    Common mistakes to avoid when crafting the ultimate customer experience
    Common mistakes to avoid when crafting the ultimate customer experience

    10 Feb 2021

    How to drive sales with customer-unique content
    How to drive sales with customer-unique content

     9 Feb 2021

    Jeff Bezos reshaped retail as CEO of Amazon. AP Photo/John Locher
    How Bezos and Amazon changed the world

     4 Feb 2021

    It's time to create meaningful brand connections
    It's time to create meaningful brand connections

     3 Feb 2021

    A new year, a new customer experience
    A new year, a new customer experience

     1 Feb 2021

    Retail hangover or B12 injection recovery in 2021?
    Retail hangover or B12 injection recovery in 2021?

     28 Jan 2021

    To prepare for the future of retail, learn by doing
    To prepare for the future of retail, learn by doing

     26 Jan 2021

    Is UX the new CX?
    Is UX the new CX?

     26 Jan 2021

    Inclusive design is transforming the customer journey
    Inclusive design is transforming the customer journey

     26 Jan 2021

    Why smart packaging can be a valuable brand differentiator
    Why smart packaging can be a valuable brand differentiator

     21 Jan 2021

    Tasmika Ramlakan, Nedbank Corporate and Investment Banking
    #BizTrends2021: A challenging year anticipated for SA retailers

     20 Jan 2021

    Top 10 global consumer trends for 2021 - Euromonitor
    Top 10 global consumer trends for 2021 - Euromonitor

    19 Jan 2021

    The role of community and referrals in online retail success
    The role of community and referrals in online retail success

    19 Jan 2021

    #BizTrends2021: A bold year for beverages
    #BizTrends2021: A bold year for beverages

     18 Jan 2021

    Great customer experiences can be manufactured
    Great customer experiences can be manufactured

     18 Jan 2021

    Show more

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