CRM news

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP systemAnton Oosthuizen, QuickEasy Software

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audienceCezanne Joynt

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audience

By Cezanne Joynt 6 Nov 2024

Hyper-personalisation is the future of customer care

Hyper-personalisation is the future of customer care

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#EcommerceDay2021: Eavesdropping on e-tail

#EcommerceDay2021: Eavesdropping on e-tail

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#EcommerceDay2021: How the industry is poised to evolve after receiving a shot of adrenalin

10 Mar 2021

#EcommerceDay2021: Collaboration and building trust will get all industry players further in the game

#EcommerceDay2021: Collaboration and building trust will get all industry players further in the game

10 Mar 2021

#EcommerceDay2021: Appetite of businesses to move online is booming

#EcommerceDay2021: Appetite of businesses to move online is booming

10 Mar 2021

Loyalty lends a hand to local merchants, new data shows

Loyalty lends a hand to local merchants, new data shows

9 Mar 2021

#EcommerceDay2021: Redefining retail - A future view of digital commerce in 2030

#EcommerceDay2021: Redefining retail - A future view of digital commerce in 2030

Norman Reyneker, Kantar 8 Mar 2021

Tackling the Business of Experience in times of uncertainty

Tackling the Business of Experience in times of uncertainty

Evan-Lee Courie 1 Mar 2021

How loyalty and rewards will drive shopper behaviour in SA's retail main market

How loyalty and rewards will drive shopper behaviour in SA's retail main market

24 Feb 2021

How consumers choose where they shop

How consumers choose where they shop

Ruschdi Taliep, Smart Media 18 Feb 2021

#OrchidsandOnions: Change is as good as...

#OrchidsandOnions: Change is as good as...

Brendan Seery 16 Feb 2021

How customer communication will evolve in 2021

How customer communication will evolve in 2021

Brent Haumann 12 Feb 2021

High-value vs low-value payments - making checkouts count

11 Feb 2021

Common mistakes to avoid when crafting the ultimate customer experience

Common mistakes to avoid when crafting the ultimate customer experience

10 Feb 2021

How to drive sales with customer-unique content

How to drive sales with customer-unique content

Greg Chen 9 Feb 2021

Jeff Bezos reshaped retail as CEO of Amazon. AP Photo/John Locher

How Bezos and Amazon changed the world

Venkatesh Shankar 4 Feb 2021

It's time to create meaningful brand connections

Lauren Crooks 3 Feb 2021

A new year, a new customer experience

A new year, a new customer experience

Shaheer Lala 1 Feb 2021

Retail hangover or B12 injection recovery in 2021?

Retail hangover or B12 injection recovery in 2021?

Michael Smollan 28 Jan 2021

To prepare for the future of retail, learn by doing

To prepare for the future of retail, learn by doing

Graeme Brooks 26 Jan 2021

Is UX the new CX?

Is UX the new CX?

Johan Kruger 26 Jan 2021

Inclusive design is transforming the customer journey

Inclusive design is transforming the customer journey

Reynhardt Uys 26 Jan 2021

Why smart packaging can be a valuable brand differentiator

Robert Lockyer 21 Jan 2021

Tasmika Ramlakan, Nedbank Corporate and Investment Banking

#BizTrends2021: A challenging year anticipated for SA retailers

Tasmika Ramlakan 20 Jan 2021

Top 10 global consumer trends for 2021 - Euromonitor

Top 10 global consumer trends for 2021 - Euromonitor

19 Jan 2021

The role of community and referrals in online retail success

The role of community and referrals in online retail success

19 Jan 2021

#BizTrends2021: A bold year for beverages

#BizTrends2021: A bold year for beverages

Alex Glenday 18 Jan 2021

Great customer experiences can be manufactured

Great customer experiences can be manufactured

Brent Haumann 18 Jan 2021

4IR: How the subscription economy is changing the world of CX

4IR: How the subscription economy is changing the world of CX

Charlotte Adelgaard 13 Jan 2021

#BizTrends2021: Recalibrating for diminished growth - resolutions for 2021

#BizTrends2021: Recalibrating for diminished growth - resolutions for 2021

Ailsa Wingfield 11 Jan 2021

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#EcommerceDay2021: Appetite of businesses to move online is booming

#EcommerceDay2021: Appetite of businesses to move online is booming

10 Mar 2021

Loyalty lends a hand to local merchants, new data shows

Loyalty lends a hand to local merchants, new data shows

9 Mar 2021

#EcommerceDay2021: Redefining retail - A future view of digital commerce in 2030

#EcommerceDay2021: Redefining retail - A future view of digital commerce in 2030

Norman Reyneker, Kantar 8 Mar 2021

Tackling the Business of Experience in times of uncertainty

Tackling the Business of Experience in times of uncertainty

Evan-Lee Courie 1 Mar 2021

How loyalty and rewards will drive shopper behaviour in SA's retail main market

How loyalty and rewards will drive shopper behaviour in SA's retail main market

24 Feb 2021

How consumers choose where they shop

How consumers choose where they shop

Ruschdi Taliep, Smart Media 18 Feb 2021

#OrchidsandOnions: Change is as good as...

#OrchidsandOnions: Change is as good as...

Brendan Seery 16 Feb 2021

How customer communication will evolve in 2021

How customer communication will evolve in 2021

Brent Haumann 12 Feb 2021

High-value vs low-value payments - making checkouts count

11 Feb 2021

Common mistakes to avoid when crafting the ultimate customer experience

Common mistakes to avoid when crafting the ultimate customer experience

10 Feb 2021

How to drive sales with customer-unique content

How to drive sales with customer-unique content

Greg Chen 9 Feb 2021

Jeff Bezos reshaped retail as CEO of Amazon. AP Photo/John Locher

How Bezos and Amazon changed the world

Venkatesh Shankar 4 Feb 2021

It's time to create meaningful brand connections

Lauren Crooks 3 Feb 2021

A new year, a new customer experience

A new year, a new customer experience

Shaheer Lala 1 Feb 2021

Retail hangover or B12 injection recovery in 2021?

Retail hangover or B12 injection recovery in 2021?

Michael Smollan 28 Jan 2021

To prepare for the future of retail, learn by doing

To prepare for the future of retail, learn by doing

Graeme Brooks 26 Jan 2021

Is UX the new CX?

Is UX the new CX?

Johan Kruger 26 Jan 2021

Inclusive design is transforming the customer journey

Inclusive design is transforming the customer journey

Reynhardt Uys 26 Jan 2021

Why smart packaging can be a valuable brand differentiator

Robert Lockyer 21 Jan 2021

Tasmika Ramlakan, Nedbank Corporate and Investment Banking

#BizTrends2021: A challenging year anticipated for SA retailers

Tasmika Ramlakan 20 Jan 2021

Top 10 global consumer trends for 2021 - Euromonitor

Top 10 global consumer trends for 2021 - Euromonitor

19 Jan 2021

The role of community and referrals in online retail success

The role of community and referrals in online retail success

19 Jan 2021

#BizTrends2021: A bold year for beverages

#BizTrends2021: A bold year for beverages

Alex Glenday 18 Jan 2021

Great customer experiences can be manufactured

Great customer experiences can be manufactured

Brent Haumann 18 Jan 2021

4IR: How the subscription economy is changing the world of CX

4IR: How the subscription economy is changing the world of CX

Charlotte Adelgaard 13 Jan 2021

#BizTrends2021: Recalibrating for diminished growth - resolutions for 2021

#BizTrends2021: Recalibrating for diminished growth - resolutions for 2021

Ailsa Wingfield 11 Jan 2021

#BizTrends2021: Franchising post-Covid - 5 trends to watch

#BizTrends2021: Franchising post-Covid - 5 trends to watch

Morne Cronje 8 Jan 2021

Online merchants, check your T&Cs before they bite

Online merchants, check your T&Cs before they bite

Howard Rybko 7 Jan 2021

#BizTrends2021: The evolving e-tail landscape

#BizTrends2021: The evolving e-tail landscape

Vilo Trska 6 Jan 2021

#BizTrends2021: The path forward for retail in 2021

#BizTrends2021: The path forward for retail in 2021

Matthew Leighton 6 Jan 2021

#BizTrends2021: Consumer habits and shopping preferences

#BizTrends2021: Consumer habits and shopping preferences

Jason Stewart 6 Jan 2021

Delivering your customer experience at every customer touchpoint

Delivering your customer experience at every customer touchpoint

Paula Sartini 22 Dec 2020

Get connected in 2021, or else...

Get connected in 2021, or else...

Wynand Smit 21 Dec 2020

Dress pants optional: How retailers are dealing with changing consumer habits

Dress pants optional: How retailers are dealing with changing consumer habits

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Lockdown has expanded the data universe for South African marketers

Lockdown has expanded the data universe for South African marketers

Grant Lapping 18 Dec 2020

SA consumers plan to spend much less this festive season - SAS

SA consumers plan to spend much less this festive season - SAS

14 Dec 2020

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#BestofBiz 2020: Retail

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Andrew Bourne 1 Dec 2020

Credit: Karolina Grabowska via Pexels

2020 presents a Black Friday unlike any other

27 Nov 2020

First Black Friday and festive season since Covid-19 - what can we expect?

First Black Friday and festive season since Covid-19 - what can we expect?

Yaron Assabi 26 Nov 2020

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