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    NielsenIQ integrates consumer panel and retail measurement data into its NIQ Discover platform
    NielsenIQ integrates consumer panel and retail measurement data into its NIQ Discover platform 
    AI can drive the future of customer service
    AI can drive the future of customer service 
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    #BizTrends2021: A bold year for beverages

      18 Jan 2021

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    Great customer experiences can be manufactured

      18 Jan 2021

    4IR: How the subscription economy is changing the world of CX
    4IR: How the subscription economy is changing the world of CX

      13 Jan 2021

    #BizTrends2021: Recalibrating for diminished growth - resolutions for 2021
    #BizTrends2021: Recalibrating for diminished growth - resolutions for 2021

      11 Jan 2021

    #BizTrends2021: Franchising post-Covid - 5 trends to watch
    #BizTrends2021: Franchising post-Covid - 5 trends to watch

      8 Jan 2021

    Online merchants, check your T&Cs before they bite
    Online merchants, check your T&Cs before they bite

      7 Jan 2021

    #BizTrends2021: The evolving e-tail landscape
    #BizTrends2021: The evolving e-tail landscape

      6 Jan 2021

    #BizTrends2021: The path forward for retail in 2021
    #BizTrends2021: The path forward for retail in 2021

      6 Jan 2021

    #BizTrends2021: Consumer habits and shopping preferences
    #BizTrends2021: Consumer habits and shopping preferences

      6 Jan 2021

    Delivering your customer experience at every customer touchpoint
    Delivering your customer experience at every customer touchpoint

      22 Dec 2020

    Get connected in 2021, or else...
    Get connected in 2021, or else...

      21 Dec 2020

    Dress pants optional: How retailers are dealing with changing consumer habits
    Dress pants optional: How retailers are dealing with changing consumer habits

    18 Dec 2020

    Lockdown has expanded the data universe for South African marketers
    Lockdown has expanded the data universe for South African marketers

      18 Dec 2020

    SA consumers plan to spend much less this festive season - SAS
    SA consumers plan to spend much less this festive season - SAS

    14 Dec 2020

    #BestofBiz 2020: Retail
    #BestofBiz 2020: Retail

    14 Dec 2020

    How NFC communicates with consumers
    How NFC communicates with consumers

    Pyrotec  2 Dec 2020

    5 major CX trends that shaped 2020
    5 major CX trends that shaped 2020

      1 Dec 2020

    Credit: Karolina Grabowska via Pexels
    2020 presents a Black Friday unlike any other

    27 Nov 2020

    First Black Friday and festive season since Covid-19 - what can we expect?
    First Black Friday and festive season since Covid-19 - what can we expect?

      26 Nov 2020

    Has Covid-19 exposed a lack of customer experience in local businesses?
    Has Covid-19 exposed a lack of customer experience in local businesses?

    26 Nov 2020

    Why customer experience is critical during the online retail transition
    Why customer experience is critical during the online retail transition

      25 Nov 2020

    Green Monday: the next retail shopping event to plan for
    Green Monday: the next retail shopping event to plan for

    25 Nov 2020

    OneDayOnly launches ODOmeter to assess online consumer behaviour
    OneDayOnly launches ODOmeter to assess online consumer behaviour

    24 Nov 2020

    Credit: Roadnae Productions via Pexels
    Heightened customer service expectations this Black Friday

    24 Nov 2020

    2020 South African Loyalty Awards winners revealed
    2020 South African Loyalty Awards winners revealed

    19 Nov 2020

    Tanya Long, COO, Argility Technology Group
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      17 Nov 2020

    Getty
    Don't mistake having an online store for true omnichannel retailing

    11 Nov 2020

    Using data effectively to enhance customer experience
    Using data effectively to enhance customer experience

      10 Nov 2020

    Credit: Pexels
    Pulling off a smooth and safe Black Friday mid-pandemic

    9 Nov 2020

    Local e-commerce community shares preferred service providers
    Local e-commerce community shares preferred service providers

    9 Nov 2020

    Show more

    More news

    4IR: How the subscription economy is changing the world of CX
    4IR: How the subscription economy is changing the world of CX

     13 Jan 2021

    #BizTrends2021: Recalibrating for diminished growth - resolutions for 2021
    #BizTrends2021: Recalibrating for diminished growth - resolutions for 2021

     11 Jan 2021

    #BizTrends2021: Franchising post-Covid - 5 trends to watch
    #BizTrends2021: Franchising post-Covid - 5 trends to watch

     8 Jan 2021

    Online merchants, check your T&Cs before they bite
    Online merchants, check your T&Cs before they bite

     7 Jan 2021

    #BizTrends2021: The evolving e-tail landscape
    #BizTrends2021: The evolving e-tail landscape

     6 Jan 2021

    #BizTrends2021: The path forward for retail in 2021
    #BizTrends2021: The path forward for retail in 2021

     6 Jan 2021

    #BizTrends2021: Consumer habits and shopping preferences
    #BizTrends2021: Consumer habits and shopping preferences

     6 Jan 2021

    Delivering your customer experience at every customer touchpoint
    Delivering your customer experience at every customer touchpoint

     22 Dec 2020

    Get connected in 2021, or else...
    Get connected in 2021, or else...

     21 Dec 2020

    Dress pants optional: How retailers are dealing with changing consumer habits
    Dress pants optional: How retailers are dealing with changing consumer habits

    18 Dec 2020

    Lockdown has expanded the data universe for South African marketers
    Lockdown has expanded the data universe for South African marketers

     18 Dec 2020

    SA consumers plan to spend much less this festive season - SAS
    SA consumers plan to spend much less this festive season - SAS

    14 Dec 2020

    #BestofBiz 2020: Retail
    #BestofBiz 2020: Retail

    14 Dec 2020

    How NFC communicates with consumers
    How NFC communicates with consumers

     2 Dec 2020

    5 major CX trends that shaped 2020
    5 major CX trends that shaped 2020

     1 Dec 2020

    Credit: Karolina Grabowska via Pexels
    2020 presents a Black Friday unlike any other

    27 Nov 2020

    First Black Friday and festive season since Covid-19 - what can we expect?
    First Black Friday and festive season since Covid-19 - what can we expect?

     26 Nov 2020

    Has Covid-19 exposed a lack of customer experience in local businesses?
    Has Covid-19 exposed a lack of customer experience in local businesses?

    26 Nov 2020

    Why customer experience is critical during the online retail transition
    Why customer experience is critical during the online retail transition

     25 Nov 2020

    Green Monday: the next retail shopping event to plan for
    Green Monday: the next retail shopping event to plan for

    25 Nov 2020

    OneDayOnly launches ODOmeter to assess online consumer behaviour
    OneDayOnly launches ODOmeter to assess online consumer behaviour

    24 Nov 2020

    Credit: Roadnae Productions via Pexels
    Heightened customer service expectations this Black Friday

    24 Nov 2020

    2020 South African Loyalty Awards winners revealed
    2020 South African Loyalty Awards winners revealed

    19 Nov 2020

    Tanya Long, COO, Argility Technology Group
    Trust is retail's secret sauce

     17 Nov 2020

    Getty
    Don't mistake having an online store for true omnichannel retailing

    11 Nov 2020

    Using data effectively to enhance customer experience
    Using data effectively to enhance customer experience

     10 Nov 2020

    Credit: Pexels
    Pulling off a smooth and safe Black Friday mid-pandemic

    9 Nov 2020

    Local e-commerce community shares preferred service providers
    Local e-commerce community shares preferred service providers

    9 Nov 2020

    Beyond discounts: How tech can help keep customers happy all year round
    Beyond discounts: How tech can help keep customers happy all year round

     5 Nov 2020

    Bizcommunity and NSP Consultants congratulate BizListing winners!
    Bizcommunity and NSP Consultants congratulate BizListing winners!

     26 Oct 2020

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    Mobicred looks at Q4 spending patterns as lockdown eases

    23 Oct 2020

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    How TFG is weaving digital into the fabric of its business

    22 Oct 2020

    Credit: cottonbro via Pexels
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     20 Oct 2020

    CX+ Retail 2020. The South African and global ranking
    CX+ Retail 2020. The South African and global ranking

    ,  20 Oct 2020

    Smarketing: Putting your money where your nose is
    Smarketing: Putting your money where your nose is

     19 Oct 2020

    Smart African retailers are rising from the ashes. Here's how
    Smart African retailers are rising from the ashes. Here's how

     13 Oct 2020

    Shoprite introduces rewards programme
    Shoprite introduces rewards programme

    12 Oct 2020

    Rising grocery costs are impacting shopper behaviour
    Rising grocery costs are impacting shopper behaviour

     7 Oct 2020

    Image source: .
    The rise of the digital planet tells a new story

     7 Oct 2020

    Image source: .
    What Covid-19 taught us about going back to basics with customer communication

     7 Oct 2020

    Show more

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