CRM news

Subscribe & Follow

Advertise your job vacancies

Trending

2 days 7 days 30 days By Industry

South Africa to welcome new private university by 2026

Why South African advertising needs to rediscover its storytelling roots

Stefanie Davis

Free WhatsApp Business incoming service conversations

Blue Label Media partners with African Bank to roll out new corporate identity across 155 buses

News24 journalists take top honours in 2024 Vodacom Journalist of the Year Awards

Copper could cure Murray & Roberts cold after De Beers diamond cough

Lindsey Schutters

Jobs

Customer Sales Representative Paarl
Customer Service Team Manager - UK Market Work From Home
Customer Service Consultant Vereeniging

More jobs Submit a job Open account

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP systemAnton Oosthuizen, QuickEasy Software

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audienceCezanne Joynt

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audience

By Cezanne Joynt 6 Nov 2024

Hyper-personalisation is the future of customer care

Hyper-personalisation is the future of customer care

29 Oct 2024

More news

Encouraging consumer trust as online retail hots up

Encouraging consumer trust as online retail hots up

8 Jul 2020

Big brick-and-mortar retail needs to up its online game to survive

Big brick-and-mortar retail needs to up its online game to survive

David Jenkins 7 Jul 2020

Customer experience will help retailers overcome the financial hit from coronavirus

Customer experience will help retailers overcome the financial hit from coronavirus

Frederic Dimanche 6 Jul 2020

What's influencing where South Africans shop during lockdown?

What's influencing where South Africans shop during lockdown?

2 Jul 2020

Cash Crusaders introduces WhatsApp service

Cash Crusaders introduces WhatsApp service

2 Jul 2020

SA Digital CX Report: The R1bn lesson in customer advocacy

1 Jul 2020

Covid-19 has changed consumers expectations

Covid-19 has changed consumers expectations

Nathalie Schooling 1 Jul 2020

michaelvave via Pixabay

How SA retailer Dry Dock Liquor adapted its strategy during lockdown

29 Jun 2020

Great experiences gives business a highly competitive intuitive advantage

Viresh Hargovan 29 Jun 2020

Lockdown delivers growth for OneDayOnly

26 Jun 2020

The 50-year evolution of the Game brand

26 Jun 2020

Photo by ???? | @purzlbaum on

Customer satisfaction in the last mile is key to retaining customers

19 Jun 2020

Photo by Rebecca Aldama on .

Loyalty programmes are central to sustaining the best customer during Covid-19

19 Jun 2020

Photo by Gustavo Fring from .

Retail's new normal

Michael Smollan 15 Jun 2020

Why agility is key to unlock value in the new (hybrid) world of online retail

Why agility is key to unlock value in the new (hybrid) world of online retail

Gareth Hawkey 10 Jun 2020

#OrchidsandOnions: Long live the new king

#OrchidsandOnions: Long live the new king

Brendan Seery 9 Jun 2020

Retail risk in Covid and post-Covid times - scoring an own goal [Part 2]

Retail risk in Covid and post-Covid times - scoring an own goal [Part 2]

Ben Jansen van Rensburg 9 Jun 2020

Covid-19 shifting snacking and shopping behaviour in SA

Covid-19 shifting snacking and shopping behaviour in SA

8 Jun 2020

Photo by Arturo Rey on .

The Covid-19 consumer

samantha victor 5 Jun 2020

Photo by Cytonn Photography on .

Partnerships can help brands combat Covid-19

Sindiswa Masuta 5 Jun 2020

Photo by Gustavo Fring from .

Covid-19 boosts demand for human-centred design

Viresh Hargovan 4 Jun 2020

Retail risk in Covid and post-Covid times - scoring an own goal [Part 1]

Retail risk in Covid and post-Covid times - scoring an own goal [Part 1]

Ben Jansen van Rensburg 1 Jun 2020

Digital strategies key for retail to survive a shifting consumer landscape

Digital strategies key for retail to survive a shifting consumer landscape

Jan Bouwer 28 May 2020

Photo by rupixen.com on .

Brands need to reposition as customers form new, more digital habits

Grant Lapping 28 May 2020

Covid-19 driving fundamental shifts in Africa's consumers

Covid-19 driving fundamental shifts in Africa's consumers

27 May 2020

Apollo Brands revamps Under Armour retail offering during lockdown

Apollo Brands revamps Under Armour retail offering during lockdown

26 May 2020

3 factors impacting online shopping in SA, and how to address them during lockdown

3 factors impacting online shopping in SA, and how to address them during lockdown

Semona Pillay 22 May 2020

Photo by Lukas from .

SA marketers fostering meaningful customer relationships beyond first purchase [report]

21 May 2020

Using beauty as a vehicle for economic inclusion

Using beauty as a vehicle for economic inclusion

Lauren Hartzenberg 20 May 2020

Dis-Chem to acquire Baby City for R430m

Dis-Chem to acquire Baby City for R430m

15 May 2020

More news

Big brick-and-mortar retail needs to up its online game to survive

Big brick-and-mortar retail needs to up its online game to survive

David Jenkins 7 Jul 2020

Customer experience will help retailers overcome the financial hit from coronavirus

Customer experience will help retailers overcome the financial hit from coronavirus

Frederic Dimanche 6 Jul 2020

What's influencing where South Africans shop during lockdown?

What's influencing where South Africans shop during lockdown?

2 Jul 2020

Cash Crusaders introduces WhatsApp service

Cash Crusaders introduces WhatsApp service

2 Jul 2020

SA Digital CX Report: The R1bn lesson in customer advocacy

1 Jul 2020

Covid-19 has changed consumers expectations

Covid-19 has changed consumers expectations

Nathalie Schooling 1 Jul 2020

michaelvave via Pixabay

How SA retailer Dry Dock Liquor adapted its strategy during lockdown

29 Jun 2020

Great experiences gives business a highly competitive intuitive advantage

Viresh Hargovan 29 Jun 2020

Lockdown delivers growth for OneDayOnly

26 Jun 2020

The 50-year evolution of the Game brand

26 Jun 2020

Photo by ???? | @purzlbaum on

Customer satisfaction in the last mile is key to retaining customers

19 Jun 2020

Photo by Rebecca Aldama on .

Loyalty programmes are central to sustaining the best customer during Covid-19

19 Jun 2020

Photo by Gustavo Fring from .

Retail's new normal

Michael Smollan 15 Jun 2020

Why agility is key to unlock value in the new (hybrid) world of online retail

Why agility is key to unlock value in the new (hybrid) world of online retail

Gareth Hawkey 10 Jun 2020

#OrchidsandOnions: Long live the new king

#OrchidsandOnions: Long live the new king

Brendan Seery 9 Jun 2020

Retail risk in Covid and post-Covid times - scoring an own goal [Part 2]

Retail risk in Covid and post-Covid times - scoring an own goal [Part 2]

Ben Jansen van Rensburg 9 Jun 2020

Covid-19 shifting snacking and shopping behaviour in SA

Covid-19 shifting snacking and shopping behaviour in SA

8 Jun 2020

Photo by Arturo Rey on .

The Covid-19 consumer

samantha victor 5 Jun 2020

Photo by Cytonn Photography on .

Partnerships can help brands combat Covid-19

Sindiswa Masuta 5 Jun 2020

Photo by Gustavo Fring from .

Covid-19 boosts demand for human-centred design

Viresh Hargovan 4 Jun 2020

Retail risk in Covid and post-Covid times - scoring an own goal [Part 1]

Retail risk in Covid and post-Covid times - scoring an own goal [Part 1]

Ben Jansen van Rensburg 1 Jun 2020

Digital strategies key for retail to survive a shifting consumer landscape

Digital strategies key for retail to survive a shifting consumer landscape

Jan Bouwer 28 May 2020

Photo by rupixen.com on .

Brands need to reposition as customers form new, more digital habits

Grant Lapping 28 May 2020

Covid-19 driving fundamental shifts in Africa's consumers

Covid-19 driving fundamental shifts in Africa's consumers

27 May 2020

Apollo Brands revamps Under Armour retail offering during lockdown

Apollo Brands revamps Under Armour retail offering during lockdown

26 May 2020

3 factors impacting online shopping in SA, and how to address them during lockdown

3 factors impacting online shopping in SA, and how to address them during lockdown

Semona Pillay 22 May 2020

Photo by Lukas from .

SA marketers fostering meaningful customer relationships beyond first purchase [report]

21 May 2020

Using beauty as a vehicle for economic inclusion

Using beauty as a vehicle for economic inclusion

Lauren Hartzenberg 20 May 2020

Dis-Chem to acquire Baby City for R430m

Dis-Chem to acquire Baby City for R430m

15 May 2020

Image credit: .

Customer service matters

Regine le Roux 15 May 2020

Charting a course for post-Covid retail regeneration

Charting a course for post-Covid retail regeneration

14 May 2020

Photo by John Schnobrich on .

How brands can be there for at-home consumers

Michael Gullan 13 May 2020

Anxious South Africans to cut spending as impact of Covid-19 unfolds

11 May 2020

How Covid-19 is shifting retail customer priorities - report

How Covid-19 is shifting retail customer priorities - report

8 May 2020

SA businesses innovate in the face of lockdown constraints

SA businesses innovate in the face of lockdown constraints

7 May 2020

Anticipating consumer behaviours after the 'Great Lockdown'

Anticipating consumer behaviours after the 'Great Lockdown'

Nigel Hollis, Kantar 30 Apr 2020

The reinvention of retail following Covid-19

The reinvention of retail following Covid-19

Cecil Ungerer 23 Apr 2020

Adapting traditional trade strategy for the Covid-19 retail reality

Adapting traditional trade strategy for the Covid-19 retail reality

Richard Wells 21 Apr 2020

Beyond Covid-19: How retail and the food & beverage industry will evolve

Beyond Covid-19: How retail and the food & beverage industry will evolve

15 Apr 2020

Covid-19 will bring about a retail apocalypse

Covid-19 will bring about a retail apocalypse

Howard Saunders 8 Apr 2020

Let's do Biz