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NielsenIQ integrates consumer panel and retail measurement data into its NIQ Discover platform

NielsenIQ integrates consumer panel and retail measurement data into its NIQ Discover platformNIQ and GfK – an NIQ Company

AI can drive the future of customer service

AI can drive the future of customer serviceWarren Hawkins

AI can drive the future of customer service

AI can drive the future of customer service

By Warren Hawkins 25 Jul 2024

Source: © 123rf PwC South Africa’s Voice of the Consumer Survey 2024: South African findings report found six key imperatives to shrink the consumer trust deficit

6 key imperatives for consumer companies to shrink their consumer trust deficit

18 Jul 2024

Dis-Chem to acquire Baby City for R430m

Dis-Chem to acquire Baby City for R430m

15 May 2020

Image credit: .

Customer service matters

Regine le Roux 15 May 2020

Charting a course for post-Covid retail regeneration

Charting a course for post-Covid retail regeneration

14 May 2020

Photo by John Schnobrich on .

How brands can be there for at-home consumers

Michael Gullan 13 May 2020

Anxious South Africans to cut spending as impact of Covid-19 unfolds

11 May 2020

How Covid-19 is shifting retail customer priorities - report

How Covid-19 is shifting retail customer priorities - report

8 May 2020

SA businesses innovate in the face of lockdown constraints

SA businesses innovate in the face of lockdown constraints

7 May 2020

Anticipating consumer behaviours after the 'Great Lockdown'

Anticipating consumer behaviours after the 'Great Lockdown'

Nigel Hollis, Kantar 30 Apr 2020

The reinvention of retail following Covid-19

The reinvention of retail following Covid-19

Cecil Ungerer 23 Apr 2020

Adapting traditional trade strategy for the Covid-19 retail reality

Adapting traditional trade strategy for the Covid-19 retail reality

Richard Wells 21 Apr 2020

Beyond Covid-19: How retail and the food & beverage industry will evolve

Beyond Covid-19: How retail and the food & beverage industry will evolve

15 Apr 2020

Covid-19 will bring about a retail apocalypse

Covid-19 will bring about a retail apocalypse

Howard Saunders 8 Apr 2020

When the coronavirus gets tough, the tough get stockpiling

When the coronavirus gets tough, the tough get stockpiling

Xiaodan Pan, Benny Mantin and Martin Dresner 3 Apr 2020

Image credit: Mikaala Shackelford on .

CX from a millennial perspective

Pieter De Villiers 2 Apr 2020

Clicks is now an eBucks rewards partner

Clicks is now an eBucks rewards partner

2 Apr 2020

Covid-19: Could remote working help retail re-evaluate its agenda?

Covid-19: Could remote working help retail re-evaluate its agenda?

1 Apr 2020

Image credit: .

Brands and retailers have not yet closed the gap between consumer insight and shopper action - report

1 Apr 2020

Consumer behaviour intensifies as Covid-19 outbreak forces new shopping patterns

Consumer behaviour intensifies as Covid-19 outbreak forces new shopping patterns

26 Mar 2020

Coronavirus-led changes in consumer behaviour

Coronavirus-led changes in consumer behaviour

25 Mar 2020

Image source: .

Digital content is meaningless without unique experiences

Darren Johnston 23 Mar 2020

Image source: Getty/Gallo

Banking sector needs to strike balance between digital and traditional channels

18 Mar 2020

Image source: You X Ventures via .

Experience design thinking: Using tourists, fish and maps [Part 2]

Simon de Haast 16 Mar 2020

Mr D Food announced as new eBucks Rewards partner

Mr D Food announced as new eBucks Rewards partner

16 Mar 2020

These are SA's favourite loyalty programmes for 2019/20

These are SA's favourite loyalty programmes for 2019/20

13 Mar 2020

Chatbots to facilitate $142bn of consumer retail spend by 2024

Chatbots to facilitate $142bn of consumer retail spend by 2024

12 Mar 2020

5 insights on millennials that retailers need to know

5 insights on millennials that retailers need to know

10 Mar 2020

South African retail vs the coronavirus

South African retail vs the coronavirus

Mariëtte Frazer 9 Mar 2020

Luxury brands gather in Ghana for inaugural Africa Luxury Dialogue

Luxury brands gather in Ghana for inaugural Africa Luxury Dialogue

5 Mar 2020

Embrace self-service to improve customer experience

Embrace self-service to improve customer experience

Wynand Smit 17 Feb 2020

Photo by Tim Mossholder on .

Lessons from the second last Blockbuster in the world

Damon Stapleton 12 Feb 2020

More news

Dis-Chem to acquire Baby City for R430m

Dis-Chem to acquire Baby City for R430m

15 May 2020

Image credit: .

Customer service matters

Regine le Roux 15 May 2020

Charting a course for post-Covid retail regeneration

Charting a course for post-Covid retail regeneration

14 May 2020

Photo by John Schnobrich on .

How brands can be there for at-home consumers

Michael Gullan 13 May 2020

Anxious South Africans to cut spending as impact of Covid-19 unfolds

11 May 2020

How Covid-19 is shifting retail customer priorities - report

How Covid-19 is shifting retail customer priorities - report

8 May 2020

SA businesses innovate in the face of lockdown constraints

SA businesses innovate in the face of lockdown constraints

7 May 2020

Anticipating consumer behaviours after the 'Great Lockdown'

Anticipating consumer behaviours after the 'Great Lockdown'

Nigel Hollis, Kantar 30 Apr 2020

The reinvention of retail following Covid-19

The reinvention of retail following Covid-19

Cecil Ungerer 23 Apr 2020

Adapting traditional trade strategy for the Covid-19 retail reality

Adapting traditional trade strategy for the Covid-19 retail reality

Richard Wells 21 Apr 2020

Beyond Covid-19: How retail and the food & beverage industry will evolve

Beyond Covid-19: How retail and the food & beverage industry will evolve

15 Apr 2020

Covid-19 will bring about a retail apocalypse

Covid-19 will bring about a retail apocalypse

Howard Saunders 8 Apr 2020

When the coronavirus gets tough, the tough get stockpiling

When the coronavirus gets tough, the tough get stockpiling

Xiaodan Pan, Benny Mantin and Martin Dresner 3 Apr 2020

Image credit: Mikaala Shackelford on .

CX from a millennial perspective

Pieter De Villiers 2 Apr 2020

Clicks is now an eBucks rewards partner

Clicks is now an eBucks rewards partner

2 Apr 2020

Covid-19: Could remote working help retail re-evaluate its agenda?

Covid-19: Could remote working help retail re-evaluate its agenda?

1 Apr 2020

Image credit: .

Brands and retailers have not yet closed the gap between consumer insight and shopper action - report

1 Apr 2020

Consumer behaviour intensifies as Covid-19 outbreak forces new shopping patterns

Consumer behaviour intensifies as Covid-19 outbreak forces new shopping patterns

26 Mar 2020

Coronavirus-led changes in consumer behaviour

Coronavirus-led changes in consumer behaviour

25 Mar 2020

Image source: .

Digital content is meaningless without unique experiences

Darren Johnston 23 Mar 2020

Image source: Getty/Gallo

Banking sector needs to strike balance between digital and traditional channels

18 Mar 2020

Image source: You X Ventures via .

Experience design thinking: Using tourists, fish and maps [Part 2]

Simon de Haast 16 Mar 2020

Mr D Food announced as new eBucks Rewards partner

Mr D Food announced as new eBucks Rewards partner

16 Mar 2020

These are SA's favourite loyalty programmes for 2019/20

These are SA's favourite loyalty programmes for 2019/20

13 Mar 2020

Chatbots to facilitate $142bn of consumer retail spend by 2024

Chatbots to facilitate $142bn of consumer retail spend by 2024

12 Mar 2020

5 insights on millennials that retailers need to know

5 insights on millennials that retailers need to know

10 Mar 2020

South African retail vs the coronavirus

South African retail vs the coronavirus

Mariëtte Frazer 9 Mar 2020

Luxury brands gather in Ghana for inaugural Africa Luxury Dialogue

Luxury brands gather in Ghana for inaugural Africa Luxury Dialogue

5 Mar 2020

Embrace self-service to improve customer experience

Embrace self-service to improve customer experience

Wynand Smit 17 Feb 2020

Photo by Tim Mossholder on .

Lessons from the second last Blockbuster in the world

Damon Stapleton 12 Feb 2020

Cromhout titles this: “I hate taking selfies, can you tell?”

#BehindtheSelfie with... Amanda Cromhout, founder and CEO of Truth Customer Leadership

Leigh Andrews 12 Feb 2020

SA's 2Engage plans for further growth in Africa and abroad

SA's 2Engage plans for further growth in Africa and abroad

12 Feb 2020

Your customers are your business model

Your customers are your business model

Chris Swanepoel 10 Feb 2020

Image source: Gallo/Getty Images.

CX will drive business in 2020

Paul McIntyre 7 Feb 2020

Innervation acquires loyalty business from Tritech Media

Innervation acquires loyalty business from Tritech Media

4 Feb 2020

Pockets of CPG growth found amid squeezed consumer spending

Pockets of CPG growth found amid squeezed consumer spending

Lauren Hartzenberg 4 Feb 2020

The case for loyalty programmes

The case for loyalty programmes

3 Feb 2020

Connecting with customers on the ground is not dead

Connecting with customers on the ground is not dead

27 Jan 2020

Customer experience trumps product and price in 2020

Customer experience trumps product and price in 2020

23 Jan 2020

#BizTrends2020: SA trends for brick and mortar stores - the present and the future

#BizTrends2020: SA trends for brick and mortar stores - the present and the future

Beate Stiehler-Mulder and Mariëtte Frazer 22 Jan 2020