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    NielsenIQ integrates consumer panel and retail measurement data into its NIQ Discover platform
    NielsenIQ integrates consumer panel and retail measurement data into its NIQ Discover platform 
    AI can drive the future of customer service
    AI can drive the future of customer service 
    AI can drive the future of customer service
    AI can drive the future of customer service

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    Source: © 123rf PwC South Africa’s Voice of the Consumer Survey 2024: South African findings report found six key imperatives to shrink the consumer trust deficit
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    18 Jul 2024

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    Continuous adaptation: Staying ahead of customer needs

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    The Goldilocks role of targeting in evidence-based marketing
    The Goldilocks role of targeting in evidence-based marketing

      7 Nov 2019

    5 lessons learned from a Black Friday customer experience fail
    5 lessons learned from a Black Friday customer experience fail

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    Image credit: Chris Liverani on Unsplash.
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      6 Nov 2019

    #SACSCCongress: David Donde on the philosophy behind Truth Coffee's success
    #SACSCCongress: David Donde on the philosophy behind Truth Coffee's success

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    #FairnessFirst: Go beyond pink branding for true female customer satisfaction
    #FairnessFirst: Go beyond pink branding for true female customer satisfaction

      4 Nov 2019

    SA's best loyalty programmes for 2019
    SA's best loyalty programmes for 2019

    1 Nov 2019

    #ExperienceAdvantage: It takes a village to get CX right, from the inside - Kantar
    #ExperienceAdvantage: It takes a village to get CX right, from the inside - Kantar

      31 Oct 2019

    Providing full visibility and insight for an improved CX journey
    Providing full visibility and insight for an improved CX journey

      31 Oct 2019

    #ExperienceAdvantage: Closing the experience gap in the feedback economy - Kantar
    #ExperienceAdvantage: Closing the experience gap in the feedback economy - Kantar

      30 Oct 2019

    Kantar's Molenaar (second) and Cador (third) with the rest of the the morning's speakers, coverage on the rest to follow soon!
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    Drivers and fears of SA's online consumers
    Drivers and fears of SA's online consumers

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    Image credit: Joshua Rodriguez on Unsplash.
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    4 ways contact centres give consumers a better retail experience
    4 ways contact centres give consumers a better retail experience

    23 Oct 2019

    6 trends shaping the shopping mall experience
    6 trends shaping the shopping mall experience

      23 Oct 2019

    #SACSCCongress: How physical retail is reinventing itself
    #SACSCCongress: How physical retail is reinventing itself

      22 Oct 2019

    SA retailers still not fully embracing online opportunity - Accenture
    SA retailers still not fully embracing online opportunity - Accenture

    21 Oct 2019

    Image credit: Jaromir Kavan on Unsplash.
    How technology helps brands evolve

      18 Oct 2019

    Laila Pawlak presenting this talk at the SingularityU South Africa 2019 Summit. Image supplied.
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    #SACSCCongress: Physical retail must surprise and delight
    #SACSCCongress: Physical retail must surprise and delight

    17 Oct 2019

    Nielsen uncovers the true state of the SA consumer mindset
    Nielsen uncovers the true state of the SA consumer mindset

    16 Oct 2019

    Small businesses play a key role in amping up shopping experiences
    Small businesses play a key role in amping up shopping experiences

    16 Oct 2019

    Data technology driving agility in retail
    Data technology driving agility in retail

      15 Oct 2019

    Checkers finally has a rewards programme
    Checkers finally has a rewards programme

    15 Oct 2019

    SACSC Congress 2019 to zero in on the evolution of retail
    SACSC Congress 2019 to zero in on the evolution of retail

    10 Oct 2019

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    Unpacking SA consumers' in-store wine selection

    9 Oct 2019

    Schaefer presenting at the Adobe CX Forum.
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      8 Oct 2019

    A walk through the warehouse of a thriving fashion e-tailer
    A walk through the warehouse of a thriving fashion e-tailer

      4 Oct 2019

    Image credit: Getty
    Equip retail staff to be brand ambassadors and boost your bottom line

      3 Oct 2019

    Know your business inside out with a Biz Office
    Know your business inside out with a Biz Office

    Bizcommunity.com  2 Oct 2019

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    The Goldilocks role of targeting in evidence-based marketing
    The Goldilocks role of targeting in evidence-based marketing

     7 Nov 2019

    5 lessons learned from a Black Friday customer experience fail
    5 lessons learned from a Black Friday customer experience fail

     7 Nov 2019

    Image credit: Chris Liverani on Unsplash.
    Why data is more important than ever to customer experience

     6 Nov 2019

    #SACSCCongress: David Donde on the philosophy behind Truth Coffee's success
    #SACSCCongress: David Donde on the philosophy behind Truth Coffee's success

     4 Nov 2019

    #FairnessFirst: Go beyond pink branding for true female customer satisfaction
    #FairnessFirst: Go beyond pink branding for true female customer satisfaction

     4 Nov 2019

    SA's best loyalty programmes for 2019
    SA's best loyalty programmes for 2019

    1 Nov 2019

    #ExperienceAdvantage: It takes a village to get CX right, from the inside - Kantar
    #ExperienceAdvantage: It takes a village to get CX right, from the inside - Kantar

     31 Oct 2019

    Providing full visibility and insight for an improved CX journey
    Providing full visibility and insight for an improved CX journey

     31 Oct 2019

    #ExperienceAdvantage: Closing the experience gap in the feedback economy - Kantar
    #ExperienceAdvantage: Closing the experience gap in the feedback economy - Kantar

     30 Oct 2019

    Kantar's Molenaar (second) and Cador (third) with the rest of the the morning's speakers, coverage on the rest to follow soon!
    #ExperienceAdvantage: The secret to winning in the age of experience

     29 Oct 2019

    Drivers and fears of SA's online consumers
    Drivers and fears of SA's online consumers

     28 Oct 2019

    Image credit: Joshua Rodriguez on Unsplash.
    How businesses can create lasting impressions, retain customers for a long time

     25 Oct 2019

    4 ways contact centres give consumers a better retail experience
    4 ways contact centres give consumers a better retail experience

    23 Oct 2019

    6 trends shaping the shopping mall experience
    6 trends shaping the shopping mall experience

     23 Oct 2019

    #SACSCCongress: How physical retail is reinventing itself
    #SACSCCongress: How physical retail is reinventing itself

     22 Oct 2019

    SA retailers still not fully embracing online opportunity - Accenture
    SA retailers still not fully embracing online opportunity - Accenture

    21 Oct 2019

    Image credit: Jaromir Kavan on Unsplash.
    How technology helps brands evolve

     18 Oct 2019

    Laila Pawlak presenting this talk at the SingularityU South Africa 2019 Summit. Image supplied.
    #SingularityUSouthAfrica2019: Creating an extraordinary impact in a world of accelerating change

    18 Oct 2019

    #SACSCCongress: Physical retail must surprise and delight
    #SACSCCongress: Physical retail must surprise and delight

    17 Oct 2019

    Nielsen uncovers the true state of the SA consumer mindset
    Nielsen uncovers the true state of the SA consumer mindset

    16 Oct 2019

    Small businesses play a key role in amping up shopping experiences
    Small businesses play a key role in amping up shopping experiences

    16 Oct 2019

    Data technology driving agility in retail
    Data technology driving agility in retail

     15 Oct 2019

    Checkers finally has a rewards programme
    Checkers finally has a rewards programme

    15 Oct 2019

    SACSC Congress 2019 to zero in on the evolution of retail
    SACSC Congress 2019 to zero in on the evolution of retail

    10 Oct 2019

    Unpacking SA consumers' in-store wine selection
    Unpacking SA consumers' in-store wine selection

    9 Oct 2019

    Schaefer presenting at the Adobe CX Forum.
    #AdobeCX: How to embrace the power of customer experience management

     8 Oct 2019

    A walk through the warehouse of a thriving fashion e-tailer
    A walk through the warehouse of a thriving fashion e-tailer

     4 Oct 2019

    Image credit: Getty
    Equip retail staff to be brand ambassadors and boost your bottom line

     3 Oct 2019

    Know your business inside out with a Biz Office
    Know your business inside out with a Biz Office

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    An omnichannel approach: 3 ways to drive festive season sales

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    6 reasons tech and durable brands need a 360° view of their retail partners' business

    ,  1 Oct 2019

    Festive season retail is all about timing
    Festive season retail is all about timing

     30 Sep 2019

    Top ratings for Biz Rate Card 2019
    Top ratings for Biz Rate Card 2019

     27 Sep 2019

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    Far behind the CX trend

     23 Sep 2019

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    4 ways brands can incorporate chat messaging into their marketing strategy

     19 Sep 2019

    Image credit: Stocksnap via Pixabay
    'I'll have what she's having' - how and why we copy the choices of others

     18 Sep 2019

    #GartnerSYM: Offering the 'everything customer' the multi-experience
    #GartnerSYM: Offering the 'everything customer' the multi-experience

     17 Sep 2019

    Image credit: 95C from Pixabay.
    Reaching the base-of-the-pyramid consumer

     10 Sep 2019

    The 2019/20 Ask Afrika Icon Brands winners were announced at The Venue in Melrose Arch on 29 August 2019. Image supplied.
    Topline trends from the 2019 Ask Afrika Icon Brands survey

     9 Sep 2019

    Foschini reveals new All Woman concept store
    Foschini reveals new All Woman concept store

    6 Sep 2019

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