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South Africa to welcome new private university by 2026

Why South African advertising needs to rediscover its storytelling roots

Stefanie Davis

Free WhatsApp Business incoming service conversations

Blue Label Media partners with African Bank to roll out new corporate identity across 155 buses

News24 journalists take top honours in 2024 Vodacom Journalist of the Year Awards

Copper could cure Murray & Roberts cold after De Beers diamond cough

Lindsey Schutters

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Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP systemAnton Oosthuizen, QuickEasy Software

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audienceCezanne Joynt

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audience

By Cezanne Joynt 6 Nov 2024

Hyper-personalisation is the future of customer care

Hyper-personalisation is the future of customer care

29 Oct 2024

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5 lessons learned from a Black Friday customer experience fail

5 lessons learned from a Black Friday customer experience fail

Catherine Murray 7 Nov 2019

Image credit: Chris Liverani on Unsplash.

Why data is more important than ever to customer experience

Brent Haumann 6 Nov 2019

#SACSCCongress: David Donde on the philosophy behind Truth Coffee's success

#SACSCCongress: David Donde on the philosophy behind Truth Coffee's success

Lauren Hartzenberg 4 Nov 2019

#FairnessFirst: Go beyond pink branding for true female customer satisfaction

#FairnessFirst: Go beyond pink branding for true female customer satisfaction

Leigh Andrews 4 Nov 2019

SA's best loyalty programmes for 2019

SA's best loyalty programmes for 2019

1 Nov 2019

#ExperienceAdvantage: It takes a village to get CX right, from the inside - Kantar

#ExperienceAdvantage: It takes a village to get CX right, from the inside - Kantar

Leigh Andrews 31 Oct 2019

Providing full visibility and insight for an improved CX journey

Providing full visibility and insight for an improved CX journey

Gerrit de Villiers 31 Oct 2019

#ExperienceAdvantage: Closing the experience gap in the feedback economy - Kantar

#ExperienceAdvantage: Closing the experience gap in the feedback economy - Kantar

Leigh Andrews 30 Oct 2019

Kantar's Molenaar (second) and Cador (third) with the rest of the the morning's speakers, coverage on the rest to follow soon!

#ExperienceAdvantage: The secret to winning in the age of experience

Leigh Andrews 29 Oct 2019

Drivers and fears of SA's online consumers

Drivers and fears of SA's online consumers

Lauren Hartzenberg 28 Oct 2019

Image credit: Joshua Rodriguez on Unsplash.

How businesses can create lasting impressions, retain customers for a long time

Mark Wilson 25 Oct 2019

4 ways contact centres give consumers a better retail experience

4 ways contact centres give consumers a better retail experience

23 Oct 2019

6 trends shaping the shopping mall experience

6 trends shaping the shopping mall experience

Theresa Terblanche 23 Oct 2019

#SACSCCongress: How physical retail is reinventing itself

#SACSCCongress: How physical retail is reinventing itself

Lauren Hartzenberg 22 Oct 2019

SA retailers still not fully embracing online opportunity - Accenture

SA retailers still not fully embracing online opportunity - Accenture

21 Oct 2019

Image credit: Jaromir Kavan on Unsplash.

How technology helps brands evolve

Paula Sartini 18 Oct 2019

Laila Pawlak presenting this talk at the SingularityU South Africa 2019 Summit. Image supplied.

#SingularityUSouthAfrica2019: Creating an extraordinary impact in a world of accelerating change

18 Oct 2019

#SACSCCongress: Physical retail must surprise and delight

#SACSCCongress: Physical retail must surprise and delight

17 Oct 2019

Nielsen uncovers the true state of the SA consumer mindset

Nielsen uncovers the true state of the SA consumer mindset

16 Oct 2019

Small businesses play a key role in amping up shopping experiences

Small businesses play a key role in amping up shopping experiences

16 Oct 2019

Data technology driving agility in retail

Data technology driving agility in retail

Lauren Hartzenberg 15 Oct 2019

Checkers finally has a rewards programme

Checkers finally has a rewards programme

15 Oct 2019

SACSC Congress 2019 to zero in on the evolution of retail

SACSC Congress 2019 to zero in on the evolution of retail

10 Oct 2019

Unpacking SA consumers' in-store wine selection

Unpacking SA consumers' in-store wine selection

9 Oct 2019

Schaefer presenting at the Adobe CX Forum.

#AdobeCX: How to embrace the power of customer experience management

Leigh Andrews 8 Oct 2019

A walk through the warehouse of a thriving fashion e-tailer

A walk through the warehouse of a thriving fashion e-tailer

Lauren Hartzenberg 4 Oct 2019

Image credit: Getty

Equip retail staff to be brand ambassadors and boost your bottom line

Mark Thomson 3 Oct 2019

Know your business inside out with a Biz Office

Know your business inside out with a Biz Office

Bizcommunity.com 2 Oct 2019

An omnichannel approach: 3 ways to drive festive season sales

An omnichannel approach: 3 ways to drive festive season sales

Simon Wilson 1 Oct 2019

6 reasons tech and durable brands need a 360° view of their retail partners' business

6 reasons tech and durable brands need a 360° view of their retail partners' business

Thembi Baloyi, NIQ and GfK – an NIQ Company 1 Oct 2019

More news

Image credit: Chris Liverani on Unsplash.

Why data is more important than ever to customer experience

Brent Haumann 6 Nov 2019

#SACSCCongress: David Donde on the philosophy behind Truth Coffee's success

#SACSCCongress: David Donde on the philosophy behind Truth Coffee's success

Lauren Hartzenberg 4 Nov 2019

#FairnessFirst: Go beyond pink branding for true female customer satisfaction

#FairnessFirst: Go beyond pink branding for true female customer satisfaction

Leigh Andrews 4 Nov 2019

SA's best loyalty programmes for 2019

SA's best loyalty programmes for 2019

1 Nov 2019

#ExperienceAdvantage: It takes a village to get CX right, from the inside - Kantar

#ExperienceAdvantage: It takes a village to get CX right, from the inside - Kantar

Leigh Andrews 31 Oct 2019

Providing full visibility and insight for an improved CX journey

Providing full visibility and insight for an improved CX journey

Gerrit de Villiers 31 Oct 2019

#ExperienceAdvantage: Closing the experience gap in the feedback economy - Kantar

#ExperienceAdvantage: Closing the experience gap in the feedback economy - Kantar

Leigh Andrews 30 Oct 2019

Kantar's Molenaar (second) and Cador (third) with the rest of the the morning's speakers, coverage on the rest to follow soon!

#ExperienceAdvantage: The secret to winning in the age of experience

Leigh Andrews 29 Oct 2019

Drivers and fears of SA's online consumers

Drivers and fears of SA's online consumers

Lauren Hartzenberg 28 Oct 2019

Image credit: Joshua Rodriguez on Unsplash.

How businesses can create lasting impressions, retain customers for a long time

Mark Wilson 25 Oct 2019

4 ways contact centres give consumers a better retail experience

4 ways contact centres give consumers a better retail experience

23 Oct 2019

6 trends shaping the shopping mall experience

6 trends shaping the shopping mall experience

Theresa Terblanche 23 Oct 2019

#SACSCCongress: How physical retail is reinventing itself

#SACSCCongress: How physical retail is reinventing itself

Lauren Hartzenberg 22 Oct 2019

SA retailers still not fully embracing online opportunity - Accenture

SA retailers still not fully embracing online opportunity - Accenture

21 Oct 2019

Image credit: Jaromir Kavan on Unsplash.

How technology helps brands evolve

Paula Sartini 18 Oct 2019

Laila Pawlak presenting this talk at the SingularityU South Africa 2019 Summit. Image supplied.

#SingularityUSouthAfrica2019: Creating an extraordinary impact in a world of accelerating change

18 Oct 2019

#SACSCCongress: Physical retail must surprise and delight

#SACSCCongress: Physical retail must surprise and delight

17 Oct 2019

Nielsen uncovers the true state of the SA consumer mindset

Nielsen uncovers the true state of the SA consumer mindset

16 Oct 2019

Small businesses play a key role in amping up shopping experiences

Small businesses play a key role in amping up shopping experiences

16 Oct 2019

Data technology driving agility in retail

Data technology driving agility in retail

Lauren Hartzenberg 15 Oct 2019

Checkers finally has a rewards programme

Checkers finally has a rewards programme

15 Oct 2019

SACSC Congress 2019 to zero in on the evolution of retail

SACSC Congress 2019 to zero in on the evolution of retail

10 Oct 2019

Unpacking SA consumers' in-store wine selection

Unpacking SA consumers' in-store wine selection

9 Oct 2019

Schaefer presenting at the Adobe CX Forum.

#AdobeCX: How to embrace the power of customer experience management

Leigh Andrews 8 Oct 2019

A walk through the warehouse of a thriving fashion e-tailer

A walk through the warehouse of a thriving fashion e-tailer

Lauren Hartzenberg 4 Oct 2019

Image credit: Getty

Equip retail staff to be brand ambassadors and boost your bottom line

Mark Thomson 3 Oct 2019

Know your business inside out with a Biz Office

Know your business inside out with a Biz Office

Bizcommunity.com 2 Oct 2019

An omnichannel approach: 3 ways to drive festive season sales

An omnichannel approach: 3 ways to drive festive season sales

Simon Wilson 1 Oct 2019

6 reasons tech and durable brands need a 360° view of their retail partners' business

6 reasons tech and durable brands need a 360° view of their retail partners' business

Thembi Baloyi, NIQ and GfK – an NIQ Company 1 Oct 2019

Festive season retail is all about timing

Festive season retail is all about timing

Eben Esterhuizen 30 Sep 2019

Top ratings for Biz Rate Card 2019

Top ratings for Biz Rate Card 2019

Bizcommunity.com 27 Sep 2019

Far behind the CX trend

Far behind the CX trend

Zama Mlanjana 23 Sep 2019

4 ways brands can incorporate chat messaging into their marketing strategy

4 ways brands can incorporate chat messaging into their marketing strategy

Wayne Flemming 19 Sep 2019

Image credit: Stocksnap via Pixabay

'I'll have what she's having' - how and why we copy the choices of others

Kelly Haws, Brent McFerran and Peggy Liu 18 Sep 2019

#GartnerSYM: Offering the 'everything customer' the multi-experience

#GartnerSYM: Offering the 'everything customer' the multi-experience

Leigh Andrews 17 Sep 2019

Image credit: 95C from Pixabay.

Reaching the base-of-the-pyramid consumer

Lorraine Gwewera 10 Sep 2019

The 2019/20 Ask Afrika Icon Brands winners were announced at The Venue in Melrose Arch on 29 August 2019. Image supplied.

Topline trends from the 2019 Ask Afrika Icon Brands survey

Sarina de Beer 9 Sep 2019

Foschini reveals new All Woman concept store

Foschini reveals new All Woman concept store

6 Sep 2019

Southern African shopping centres require a holistic, fluid strategy

Southern African shopping centres require a holistic, fluid strategy

6 Sep 2019

#EuroShop: Out with boring, in with experience

#EuroShop: Out with boring, in with experience

Danette Breitenbach 5 Sep 2019

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