CRM news

Subscribe & Follow

Advertise your job vacancies

Trending

2 days 7 days 30 days By Industry

South Africa to welcome new private university by 2026

Blue Label Media partners with African Bank to roll out new corporate identity across 155 buses

Copper could cure Murray & Roberts cold after De Beers diamond cough

Lindsey Schutters

Data breach alert: Over 100,000 fake accounts linked to SA grant-fraud claim

News24 journalists take top honours in 2024 Vodacom Journalist of the Year Awards

Leadership shakeup at Moderna ahead of major vaccine rollouts

Katja Hamilton

Jobs

Customer Sales Representative Paarl
Customer Service Team Manager - UK Market Work From Home
Customer Service Consultant Vereeniging

More jobs Submit a job Open account

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP systemAnton Oosthuizen, QuickEasy Software

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audienceCezanne Joynt

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audience

By Cezanne Joynt 6 Nov 2024

Hyper-personalisation is the future of customer care

Hyper-personalisation is the future of customer care

29 Oct 2024

More news

The 2019/20 Ask Afrika Icon Brands winners were announced at The Venue in Melrose Arch on 29 August 2019. Image supplied.

Topline trends from the 2019 Ask Afrika Icon Brands survey

Sarina de Beer 9 Sep 2019

Foschini reveals new All Woman concept store

Foschini reveals new All Woman concept store

6 Sep 2019

Southern African shopping centres require a holistic, fluid strategy

Southern African shopping centres require a holistic, fluid strategy

6 Sep 2019

#EuroShop: Out with boring, in with experience

#EuroShop: Out with boring, in with experience

Danette Breitenbach 5 Sep 2019

Image credit: Mervyn Chan on Unsplash.

#FutureFitYourself: Could sentiment analysis be the magic wand for understanding the contemporary consumer?

Carmen Murray 5 Sep 2019

Customer loyalty - It's a dog's life

Customer loyalty - It's a dog's life

David Alves 4 Sep 2019

How to keep sales booming throughout the year

How to keep sales booming throughout the year

4 Sep 2019

How female consumers are shaping SA's e-commerce boom

How female consumers are shaping SA's e-commerce boom

3 Sep 2019

Image credit: Thought Catalog on Unsplash.

Do you know what your customers want their customers to experience?

Jane Stevenson 3 Sep 2019

Image credit: rawpixel from Pixabay.

Surely retention and acquisition are both part of the customer journey

Natalie McCrae 2 Sep 2019

The double-edged demand of the South African consumer

The double-edged demand of the South African consumer

26 Aug 2019

Inside the new-look Edgars concept store in Joburg

Inside the new-look Edgars concept store in Joburg

26 Aug 2019

Image credit: Alex Knight on Unsplash.

Enhancing customer experience with automation

Paula Sartini 26 Aug 2019

Gender equality makes good business sense

Gender equality makes good business sense

20 Aug 2019

Direct-to-consumer marketing enigma is not insurmountable

Direct-to-consumer marketing enigma is not insurmountable

Anjali Lai 20 Aug 2019

Prevent poor customer service from killing your brand

Wynand Smit 19 Aug 2019

Customer engagement in an omnichannel world

Customer engagement in an omnichannel world

Mo Areff 13 Aug 2019

#CEM19: Experiment and break the norm in CX, fail forward fast

#CEM19: Experiment and break the norm in CX, fail forward fast

Leigh Andrews 8 Aug 2019

Are we moving into an age of gender-fluid purchasing?

Are we moving into an age of gender-fluid purchasing?

Eben Esterhuizen 7 Aug 2019

Torr presenting at the CEM Africa Summit 2019.

#CEM19: Learn how to build trust, nurture great CX from a surfing 'guardian angel'

Leigh Andrews 6 Aug 2019

Image credit: Tumisu from Pixabay.

Here's what SMEs need to know about using their customer communication channels effectively

Greg Chen 2 Aug 2019

Major shifts on the horizon in Nigeria's consumer landscape

Major shifts on the horizon in Nigeria's consumer landscape

1 Aug 2019

Rashid Toefy, deputy director - general: economic operations in the Western Cape government presenting his keynote at the CEM Africa Summit 2019.

#CEM19: How government is reducing red tape in the experience economy

Leigh Andrews 31 Jul 2019

FreshStop rolls out cashback rewards programme

FreshStop rolls out cashback rewards programme

31 Jul 2019

Pep, Truworths and Ackermans lead clothing retail customer satisfaction rankings

29 Jul 2019

5 ways to drive growth through customer retention

5 ways to drive growth through customer retention

Kirsty Sharman 25 Jul 2019

85% of global consumers want omnichannel experiences - finds CMO Council study

85% of global consumers want omnichannel experiences - finds CMO Council study

25 Jul 2019

3 steps towards 'glass boxing' your company with a Biz Press Office

3 steps towards 'glass boxing' your company with a Biz Press Office

Bizcommunity.com 23 Jul 2019

What CX can learn from the taxi industry

What CX can learn from the taxi industry

Ryan Falkenberg 22 Jul 2019

Harness potential of data-driven tech to keep customers happy

Harness potential of data-driven tech to keep customers happy

19 Jul 2019

More news

Foschini reveals new All Woman concept store

Foschini reveals new All Woman concept store

6 Sep 2019

Southern African shopping centres require a holistic, fluid strategy

Southern African shopping centres require a holistic, fluid strategy

6 Sep 2019

#EuroShop: Out with boring, in with experience

#EuroShop: Out with boring, in with experience

Danette Breitenbach 5 Sep 2019

Image credit: Mervyn Chan on Unsplash.

#FutureFitYourself: Could sentiment analysis be the magic wand for understanding the contemporary consumer?

Carmen Murray 5 Sep 2019

Customer loyalty - It's a dog's life

Customer loyalty - It's a dog's life

David Alves 4 Sep 2019

How to keep sales booming throughout the year

How to keep sales booming throughout the year

4 Sep 2019

How female consumers are shaping SA's e-commerce boom

How female consumers are shaping SA's e-commerce boom

3 Sep 2019

Image credit: Thought Catalog on Unsplash.

Do you know what your customers want their customers to experience?

Jane Stevenson 3 Sep 2019

Image credit: rawpixel from Pixabay.

Surely retention and acquisition are both part of the customer journey

Natalie McCrae 2 Sep 2019

The double-edged demand of the South African consumer

The double-edged demand of the South African consumer

26 Aug 2019

Inside the new-look Edgars concept store in Joburg

Inside the new-look Edgars concept store in Joburg

26 Aug 2019

Image credit: Alex Knight on Unsplash.

Enhancing customer experience with automation

Paula Sartini 26 Aug 2019

Gender equality makes good business sense

Gender equality makes good business sense

20 Aug 2019

Direct-to-consumer marketing enigma is not insurmountable

Direct-to-consumer marketing enigma is not insurmountable

Anjali Lai 20 Aug 2019

Prevent poor customer service from killing your brand

Wynand Smit 19 Aug 2019

Customer engagement in an omnichannel world

Customer engagement in an omnichannel world

Mo Areff 13 Aug 2019

#CEM19: Experiment and break the norm in CX, fail forward fast

#CEM19: Experiment and break the norm in CX, fail forward fast

Leigh Andrews 8 Aug 2019

Are we moving into an age of gender-fluid purchasing?

Are we moving into an age of gender-fluid purchasing?

Eben Esterhuizen 7 Aug 2019

Torr presenting at the CEM Africa Summit 2019.

#CEM19: Learn how to build trust, nurture great CX from a surfing 'guardian angel'

Leigh Andrews 6 Aug 2019

Image credit: Tumisu from Pixabay.

Here's what SMEs need to know about using their customer communication channels effectively

Greg Chen 2 Aug 2019

Major shifts on the horizon in Nigeria's consumer landscape

Major shifts on the horizon in Nigeria's consumer landscape

1 Aug 2019

Rashid Toefy, deputy director - general: economic operations in the Western Cape government presenting his keynote at the CEM Africa Summit 2019.

#CEM19: How government is reducing red tape in the experience economy

Leigh Andrews 31 Jul 2019

FreshStop rolls out cashback rewards programme

FreshStop rolls out cashback rewards programme

31 Jul 2019

Pep, Truworths and Ackermans lead clothing retail customer satisfaction rankings

29 Jul 2019

5 ways to drive growth through customer retention

5 ways to drive growth through customer retention

Kirsty Sharman 25 Jul 2019

85% of global consumers want omnichannel experiences - finds CMO Council study

85% of global consumers want omnichannel experiences - finds CMO Council study

25 Jul 2019

3 steps towards 'glass boxing' your company with a Biz Press Office

3 steps towards 'glass boxing' your company with a Biz Press Office

Bizcommunity.com 23 Jul 2019

What CX can learn from the taxi industry

What CX can learn from the taxi industry

Ryan Falkenberg 22 Jul 2019

Harness potential of data-driven tech to keep customers happy

Harness potential of data-driven tech to keep customers happy

19 Jul 2019

Image credit: Crew on Unsplash

From product to customer-centricity - how CX gives business the edge

Johan Lewies 19 Jul 2019

Retail in 2030: AI, IoT, big data, and omnichannel as teenagers

Retail in 2030: AI, IoT, big data, and omnichannel as teenagers

M Frazer 16 Jul 2019

10 retail trends for 2019

10 retail trends for 2019

Jackie Kalis 15 Jul 2019

Image credit: Mein Deal on Unsplash.

How to use design thinking to build the next Amazon

Anne-marie le Roux 15 Jul 2019

3 consumer trends to keep an eye on in 2019

3 consumer trends to keep an eye on in 2019

12 Jul 2019

From customer journey mapping to journey management

From customer journey mapping to journey management

Antony Adelaar 11 Jul 2019

Retailers - give me an (even basic) experience!

Retailers - give me an (even basic) experience!

C De Meyer-Heyderych 10 Jul 2019

Why AI could boost South Africa's battered retail sector

Why AI could boost South Africa's battered retail sector

Vian Chinner 9 Jul 2019

3 trends in retailtainment

3 trends in retailtainment

Eben Esterhuizen 3 Jul 2019

What the latest technological innovation means for the future of retail

What the latest technological innovation means for the future of retail

Maroefah Smith 2 Jul 2019

Future-proof your CX with robust innovation management

Future-proof your CX with robust innovation management

Calton Nhando 1 Jul 2019

Let's do Biz