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South Africa to welcome new private university by 2026

Why South African advertising needs to rediscover its storytelling roots

Stefanie Davis

Free WhatsApp Business incoming service conversations

Blue Label Media partners with African Bank to roll out new corporate identity across 155 buses

News24 journalists take top honours in 2024 Vodacom Journalist of the Year Awards

2024 Earthshot Prize - the 5 winners of £1m

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Wetpaint Advertising

Motsepe Advertising

DUO Marketing + Communications

Havas Johannesburg

Hook, Line & Sinker

Hook, Line & Sinker

Irvine Partners

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP systemAnton Oosthuizen, QuickEasy Software

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audienceCezanne Joynt

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Customer loyalty - It's a dog's life

CRM

Customer loyalty - It's a dog's life

David Alves 4 Sep 2019

How to keep sales booming throughout the year

Sales

How to keep sales booming throughout the year

4 Sep 2019

How female consumers are shaping SA's e-commerce boom

E-commerce

How female consumers are shaping SA's e-commerce boom

3 Sep 2019

Image credit: Thought Catalog on Unsplash.

CRM, CX, UX

Do you know what your customers want their customers to experience?

Jane Stevenson 3 Sep 2019

Image credit: rawpixel from Pixabay.

CRM, CX, UX

Surely retention and acquisition are both part of the customer journey

Natalie McCrae 2 Sep 2019

The double-edged demand of the South African consumer

Research

The double-edged demand of the South African consumer

26 Aug 2019

Inside the new-look Edgars concept store in Joburg

Retailers

Inside the new-look Edgars concept store in Joburg

26 Aug 2019

Image credit: Alex Knight on Unsplash.

CRM, CX, UX

Enhancing customer experience with automation

Paula Sartini 26 Aug 2019

Gender equality makes good business sense

Retail Marketing

Gender equality makes good business sense

20 Aug 2019

Direct-to-consumer marketing enigma is not insurmountable

Marketing

Direct-to-consumer marketing enigma is not insurmountable

Anjali Lai 20 Aug 2019

CRM

Prevent poor customer service from killing your brand

Wynand Smit 19 Aug 2019

Customer engagement in an omnichannel world

CRM

Customer engagement in an omnichannel world

Mo Areff 13 Aug 2019

#CEM19: Experiment and break the norm in CX, fail forward fast

CRM, CX, UX

#CEM19: Experiment and break the norm in CX, fail forward fast

Leigh Andrews 8 Aug 2019

Are we moving into an age of gender-fluid purchasing?

CRM

Are we moving into an age of gender-fluid purchasing?

Eben Esterhuizen 7 Aug 2019

Torr presenting at the CEM Africa Summit 2019.

CRM, CX, UX

#CEM19: Learn how to build trust, nurture great CX from a surfing 'guardian angel'

Leigh Andrews 6 Aug 2019

Image credit: Tumisu from Pixabay.

CRM, CX, UX

Here's what SMEs need to know about using their customer communication channels effectively

Greg Chen 2 Aug 2019

Major shifts on the horizon in Nigeria's consumer landscape

Retail

Major shifts on the horizon in Nigeria's consumer landscape

1 Aug 2019

Rashid Toefy, deputy director - general: economic operations in the Western Cape government presenting his keynote at the CEM Africa Summit 2019.

CRM, CX, UX

#CEM19: How government is reducing red tape in the experience economy

Leigh Andrews 31 Jul 2019

FreshStop rolls out cashback rewards programme

Retailers

FreshStop rolls out cashback rewards programme

31 Jul 2019

Credit: Pepkor

Research

Pep, Truworths and Ackermans lead clothing retail customer satisfaction rankings

29 Jul 2019

5 ways to drive growth through customer retention

CRM

5 ways to drive growth through customer retention

Kirsty Sharman 25 Jul 2019

85% of global consumers want omnichannel experiences - finds CMO Council study

CRM, CX, UX

85% of global consumers want omnichannel experiences - finds CMO Council study

25 Jul 2019

3 steps towards 'glass boxing' your company with a Biz Press Office

Marketing & Media

3 steps towards 'glass boxing' your company with a Biz Press Office

Bizcommunity.com 23 Jul 2019

What CX can learn from the taxi industry

Technology

What CX can learn from the taxi industry

Ryan Falkenberg 22 Jul 2019

Harness potential of data-driven tech to keep customers happy

Research

Harness potential of data-driven tech to keep customers happy

19 Jul 2019

Image credit: Crew on Unsplash

CRM, CX, UX

From product to customer-centricity - how CX gives business the edge

Johan Lewies 19 Jul 2019

Retail in 2030: AI, IoT, big data, and omnichannel as teenagers

Technology

Retail in 2030: AI, IoT, big data, and omnichannel as teenagers

M Frazer 16 Jul 2019

10 retail trends for 2019

Research

10 retail trends for 2019

Jackie Kalis 15 Jul 2019

Image credit: Mein Deal on Unsplash.

Design

How to use design thinking to build the next Amazon

Anne-marie le Roux 15 Jul 2019

3 consumer trends to keep an eye on in 2019

Retail

3 consumer trends to keep an eye on in 2019

12 Jul 2019

More news

How female consumers are shaping SA's e-commerce boom

RetailHow female consumers are shaping SA's e-commerce boom

3 Sep 2019

Image credit: Thought Catalog on Unsplash.

Marketing & MediaDo you know what your customers want their customers to experience?

Jane Stevenson 3 Sep 2019

Image credit: rawpixel from Pixabay.

Marketing & MediaSurely retention and acquisition are both part of the customer journey

Natalie McCrae 2 Sep 2019

The double-edged demand of the South African consumer

RetailThe double-edged demand of the South African consumer

26 Aug 2019

Inside the new-look Edgars concept store in Joburg

RetailInside the new-look Edgars concept store in Joburg

26 Aug 2019

Image credit: Alex Knight on Unsplash.

Marketing & MediaEnhancing customer experience with automation

Paula Sartini 26 Aug 2019

Gender equality makes good business sense

RetailGender equality makes good business sense

20 Aug 2019

Direct-to-consumer marketing enigma is not insurmountable

Marketing & MediaDirect-to-consumer marketing enigma is not insurmountable

Anjali Lai 20 Aug 2019

RetailPrevent poor customer service from killing your brand

Wynand Smit 19 Aug 2019

Customer engagement in an omnichannel world

RetailCustomer engagement in an omnichannel world

Mo Areff 13 Aug 2019

#CEM19: Experiment and break the norm in CX, fail forward fast

Marketing & Media#CEM19: Experiment and break the norm in CX, fail forward fast

Leigh Andrews 8 Aug 2019

Are we moving into an age of gender-fluid purchasing?

RetailAre we moving into an age of gender-fluid purchasing?

Eben Esterhuizen 7 Aug 2019

Torr presenting at the CEM Africa Summit 2019.

Marketing & Media#CEM19: Learn how to build trust, nurture great CX from a surfing 'guardian angel'

Leigh Andrews 6 Aug 2019

Image credit: Tumisu from Pixabay.

Marketing & MediaHere's what SMEs need to know about using their customer communication channels effectively

Greg Chen 2 Aug 2019

Major shifts on the horizon in Nigeria's consumer landscape

RetailMajor shifts on the horizon in Nigeria's consumer landscape

1 Aug 2019

Rashid Toefy, deputy director - general: economic operations in the Western Cape government presenting his keynote at the CEM Africa Summit 2019.

Marketing & Media#CEM19: How government is reducing red tape in the experience economy

Leigh Andrews 31 Jul 2019

FreshStop rolls out cashback rewards programme

RetailFreshStop rolls out cashback rewards programme

31 Jul 2019

Credit: Pepkor

RetailPep, Truworths and Ackermans lead clothing retail customer satisfaction rankings

29 Jul 2019

5 ways to drive growth through customer retention

Retail5 ways to drive growth through customer retention

Kirsty Sharman 25 Jul 2019

85% of global consumers want omnichannel experiences - finds CMO Council study

Marketing & Media85% of global consumers want omnichannel experiences - finds CMO Council study

25 Jul 2019

3 steps towards 'glass boxing' your company with a Biz Press Office

Marketing & Media3 steps towards 'glass boxing' your company with a Biz Press Office

Bizcommunity.com 23 Jul 2019

What CX can learn from the taxi industry

ICTWhat CX can learn from the taxi industry

Ryan Falkenberg 22 Jul 2019

Harness potential of data-driven tech to keep customers happy

RetailHarness potential of data-driven tech to keep customers happy

19 Jul 2019

Image credit: Crew on Unsplash

Marketing & MediaFrom product to customer-centricity - how CX gives business the edge

Johan Lewies 19 Jul 2019

Retail in 2030: AI, IoT, big data, and omnichannel as teenagers

RetailRetail in 2030: AI, IoT, big data, and omnichannel as teenagers

M Frazer 16 Jul 2019

10 retail trends for 2019

Retail10 retail trends for 2019

Jackie Kalis 15 Jul 2019

Image credit: Mein Deal on Unsplash.

Marketing & MediaHow to use design thinking to build the next Amazon

Anne-marie le Roux 15 Jul 2019

3 consumer trends to keep an eye on in 2019

Retail3 consumer trends to keep an eye on in 2019

12 Jul 2019

From customer journey mapping to journey management

Marketing & MediaFrom customer journey mapping to journey management

Antony Adelaar 11 Jul 2019

Retailers - give me an (even basic) experience!

RetailRetailers - give me an (even basic) experience!

C De Meyer-Heyderych 10 Jul 2019

Why AI could boost South Africa's battered retail sector

RetailWhy AI could boost South Africa's battered retail sector

Vian Chinner 9 Jul 2019

3 trends in retailtainment

Retail3 trends in retailtainment

Eben Esterhuizen 3 Jul 2019

What the latest technological innovation means for the future of retail

RetailWhat the latest technological innovation means for the future of retail

Maroefah Smith 2 Jul 2019

How interior décor helps create immersive retail experiences

RetailHow interior décor helps create immersive retail experiences

1 Jul 2019

Future-proof your CX with robust innovation management

RetailFuture-proof your CX with robust innovation management

Calton Nhando 1 Jul 2019

The speakers at Kantar's Innovating for Growth workshop: Mark Molenaar, Ansie Lombaard, Adhil Patel, Bernd Grosserohde and Philip Collier.

Marketing & MediaQuick! Don't miss the business-boosting benefits of putting your customers first

Leigh Andrews 25 Jun 2019

Dee Chetty, Accenture Interactive Lead for Africa.

Marketing & MediaThe future of customer personalisation lies with AI

Dee Chetty 14 Jun 2019

Marketing & MediaHow CRM can add measurable value to your brand

Michael Gullan 13 Jun 2019

It's time to embrace Customer Support Chatbot 2.0

ICTIt's time to embrace Customer Support Chatbot 2.0

Ryan Falkenberg 11 Jun 2019

#StartupStory: A new online platform for moms, brands and 'momfluencers'

Entrepreneurship#StartupStory: A new online platform for moms, brands and 'momfluencers'

Jessica Tennant 7 Jun 2019

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