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Blue Label Media partners with African Bank to roll out new corporate identity across 155 buses

Copper could cure Murray & Roberts cold after De Beers diamond cough

Lindsey Schutters

Data breach alert: Over 100,000 fake accounts linked to SA grant-fraud claim

News24 journalists take top honours in 2024 Vodacom Journalist of the Year Awards

Boxer formally announces its intention to list on JSE

#OrchidsandOnions: Spar reminds us why we're special with Christmas ad

Brendan Seery

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Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP systemAnton Oosthuizen, QuickEasy Software

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audienceCezanne Joynt

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audience

By Cezanne Joynt 6 Nov 2024

Hyper-personalisation is the future of customer care

Hyper-personalisation is the future of customer care

29 Oct 2024

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#Trending: The rise of consumer resilience

#Trending: The rise of consumer resilience

Louise Marsland 7 Nov 2017

Edcon adds Engen as Thank U rewards partner

Edcon adds Engen as Thank U rewards partner

2 Nov 2017

Tailoring the customer experience boosts online sales

Tailoring the customer experience boosts online sales

Michael J. Armstrong and Narongsak (Tek) Thongpapa 31 Oct 2017

Could the humble phone call be the future of digital CX?

Could the humble phone call be the future of digital CX?

Rob Lith 31 Oct 2017

Ask Afrika's Orange Index Awards: Taking away our emotions

Ask Afrika's Orange Index Awards: Taking away our emotions

Danette Breitenbach 27 Oct 2017

How to influence the customer of the future

How to influence the customer of the future

Jill Young Schutte 23 Oct 2017

Experiential retail - a new way to shop

Experiential retail - a new way to shop

Jordan Major 19 Oct 2017

SA's digital coupon uptake - SnapnSave reports R40m in sales for brand partners

17 Oct 2017

What's at the heart of franchise sector growth?

What's at the heart of franchise sector growth?

16 Oct 2017

Being the man in the supermarket

Being the man in the supermarket

Senzo Xulu 16 Oct 2017

Clicks Clubcard takes the lead in loyalty

Clicks Clubcard takes the lead in loyalty

13 Oct 2017

Report reveals customer aftermarket is afterthought for manufacturers

Report reveals customer aftermarket is afterthought for manufacturers

12 Oct 2017

#EntrepreneurMonth: At the forefront of customer feedback and online reputation management

#EntrepreneurMonth: At the forefront of customer feedback and online reputation management

Cari Coetzee 10 Oct 2017

Could frictionless commerce take away from the shopping experience?

9 Oct 2017

AI is already here - we just call them Transformers!

AI is already here - we just call them Transformers!

Mareli Smit 4 Oct 2017

Leveraging digital technology for a seamless, 360-degree customer journey

Leveraging digital technology for a seamless, 360-degree customer journey

Lindy Lee 29 Sep 2017

Gaps in customer intelligence, delivery limiting opportunities - new CMO report

Gaps in customer intelligence, delivery limiting opportunities - new CMO report

19 Sep 2017

Almost 32 hours for banks to respond

Almost 32 hours for banks to respond

Nico Gous 31 Aug 2017

Somsak Chidchawange © –

#Pamro2017: Customer expectations in a digital world

Leigh Andrews 30 Aug 2017

#Pamro2017: Data is becoming the oil of consumer marketing

Juanita Pienaar 29 Aug 2017

Delivering a true omnichannel experience: what you need to know

Delivering a true omnichannel experience: what you need to know

Lynette Hundermark 23 Aug 2017

Why wait to build trust when you can generate it?

Why wait to build trust when you can generate it?

Sid Peimer 22 Aug 2017

#CEMAfrica2017: Empowered customer experiences lie in multi-focused design

#CEMAfrica2017: Empowered customer experiences lie in multi-focused design

Lauren Hartzenberg 21 Aug 2017

#CEMAfrica2017: ‘Remember that I'm human' - your customer

Louise Marsland 21 Aug 2017

#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

Louise Marsland 18 Aug 2017

Strictly business, but personal

Strictly business, but personal

Wynand Smit 17 Aug 2017

Maksym Chornii © –

#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

Leigh Andrews 17 Aug 2017

You hired them, now trust them to get the job done. JR Bale © –

#CEMAfrica2017: Your employees are always on - now TRUST THEM

Leigh Andrews 17 Aug 2017

Simply put? Cut the red tape and empower your staff. Scott Griessel © –

#CEMAfrica2017: CX predictions for the future, action to take TODAY

Leigh Andrews 16 Aug 2017

MultiChoice team at CXA Awards © .

MultiChoice dominates first-ever CXA Awards

Juanita Pienaar 16 Aug 2017

More news

Edcon adds Engen as Thank U rewards partner

Edcon adds Engen as Thank U rewards partner

2 Nov 2017

Tailoring the customer experience boosts online sales

Tailoring the customer experience boosts online sales

Michael J. Armstrong and Narongsak (Tek) Thongpapa 31 Oct 2017

Could the humble phone call be the future of digital CX?

Could the humble phone call be the future of digital CX?

Rob Lith 31 Oct 2017

Ask Afrika's Orange Index Awards: Taking away our emotions

Ask Afrika's Orange Index Awards: Taking away our emotions

Danette Breitenbach 27 Oct 2017

How to influence the customer of the future

How to influence the customer of the future

Jill Young Schutte 23 Oct 2017

Experiential retail - a new way to shop

Experiential retail - a new way to shop

Jordan Major 19 Oct 2017

SA's digital coupon uptake - SnapnSave reports R40m in sales for brand partners

17 Oct 2017

What's at the heart of franchise sector growth?

What's at the heart of franchise sector growth?

16 Oct 2017

Being the man in the supermarket

Being the man in the supermarket

Senzo Xulu 16 Oct 2017

Clicks Clubcard takes the lead in loyalty

Clicks Clubcard takes the lead in loyalty

13 Oct 2017

Report reveals customer aftermarket is afterthought for manufacturers

Report reveals customer aftermarket is afterthought for manufacturers

12 Oct 2017

#EntrepreneurMonth: At the forefront of customer feedback and online reputation management

#EntrepreneurMonth: At the forefront of customer feedback and online reputation management

Cari Coetzee 10 Oct 2017

Could frictionless commerce take away from the shopping experience?

9 Oct 2017

AI is already here - we just call them Transformers!

AI is already here - we just call them Transformers!

Mareli Smit 4 Oct 2017

Leveraging digital technology for a seamless, 360-degree customer journey

Leveraging digital technology for a seamless, 360-degree customer journey

Lindy Lee 29 Sep 2017

Gaps in customer intelligence, delivery limiting opportunities - new CMO report

Gaps in customer intelligence, delivery limiting opportunities - new CMO report

19 Sep 2017

Almost 32 hours for banks to respond

Almost 32 hours for banks to respond

Nico Gous 31 Aug 2017

Somsak Chidchawange © –

#Pamro2017: Customer expectations in a digital world

Leigh Andrews 30 Aug 2017

#Pamro2017: Data is becoming the oil of consumer marketing

Juanita Pienaar 29 Aug 2017

Delivering a true omnichannel experience: what you need to know

Delivering a true omnichannel experience: what you need to know

Lynette Hundermark 23 Aug 2017

Why wait to build trust when you can generate it?

Why wait to build trust when you can generate it?

Sid Peimer 22 Aug 2017

#CEMAfrica2017: Empowered customer experiences lie in multi-focused design

#CEMAfrica2017: Empowered customer experiences lie in multi-focused design

Lauren Hartzenberg 21 Aug 2017

#CEMAfrica2017: ‘Remember that I'm human' - your customer

Louise Marsland 21 Aug 2017

#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

Louise Marsland 18 Aug 2017

Strictly business, but personal

Strictly business, but personal

Wynand Smit 17 Aug 2017

Maksym Chornii © –

#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

Leigh Andrews 17 Aug 2017

You hired them, now trust them to get the job done. JR Bale © –

#CEMAfrica2017: Your employees are always on - now TRUST THEM

Leigh Andrews 17 Aug 2017

Simply put? Cut the red tape and empower your staff. Scott Griessel © –

#CEMAfrica2017: CX predictions for the future, action to take TODAY

Leigh Andrews 16 Aug 2017

MultiChoice team at CXA Awards © .

MultiChoice dominates first-ever CXA Awards

Juanita Pienaar 16 Aug 2017

The CXA Awards - What it means for South African consumers

The CXA Awards - What it means for South African consumers

Chantel Botha 14 Aug 2017

V&A Waterfront rewards retail champions at Customer Excellence Awards

V&A Waterfront rewards retail champions at Customer Excellence Awards

4 Aug 2017

Competitive retail environment demands staff that care

Competitive retail environment demands staff that care

24 Jul 2017

Image supplied.

Customer Experience Management Summit returns to Cape Town

24 Jul 2017

Facebook Messenger's golden opportunities for retailers

Facebook Messenger's golden opportunities for retailers

Megan Hollis 19 Jul 2017

Why you need customer experience management

Why you need customer experience management

18 Jul 2017

Awards for Excellence in Franchising winners announced

Awards for Excellence in Franchising winners announced

6 Jul 2017

RCS Group joins forces with Echangeur for inaugural Retail Summit

RCS Group joins forces with Echangeur for inaugural Retail Summit

30 Jun 2017

How Spree is transforming its customer experience through technology

How Spree is transforming its customer experience through technology

29 Jun 2017

Research reveals key drivers of sharing economy

Research reveals key drivers of sharing economy

28 Jun 2017

South African retailers slacking on customer experience strategy

South African retailers slacking on customer experience strategy

22 Jun 2017

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