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Boxer formally announces its intention to list on JSE

#OrchidsandOnions: Spar reminds us why we're special with Christmas ad

Brendan Seery

Data breach alert: Over 100,000 fake accounts linked to SA grant-fraud claim

Inflationary pressures see alcohol and fast food purchases decline

Danette Breitenbach

Mattel scrambles after Wicked doll packaging links to explicit site

SAB triumphs with 9 Effie Awards, cementing its position as SA's Most Effective Marketer

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Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP systemAnton Oosthuizen, QuickEasy Software

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audience

By Cezanne Joynt 6 Nov 2024

Hyper-personalisation is the future of customer care

Hyper-personalisation is the future of customer care

29 Oct 2024

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#SeamlessAfrica: A masterclass in millennial engagement and retention

#SeamlessAfrica: A masterclass in millennial engagement and retention

Lauren Hartzenberg 17 Mar 2017

African Reputation Index defines corporate reputation

African Reputation Index defines corporate reputation

Danette Breitenbach 16 Mar 2017

#eComConfex: Become digitally intelligent, or go home

#eComConfex: Become digitally intelligent, or go home

Lauren Hartzenberg 3 Mar 2017

The consequences of this week's Amazon outage

3 Mar 2017

Unified communications and collaboration boosts competitive advantage

Unified communications and collaboration boosts competitive advantage

Kyle Woolf 1 Mar 2017

Characteristics of successful franchisees

Characteristics of successful franchisees

1 Mar 2017

Seven keys to successful self-service

Seven keys to successful self-service

Jan Kühn 28 Feb 2017

Reduce customer queues with mPOS

Reduce customer queues with mPOS

Bronwyn Watt 10 Feb 2017

Starbucks teams up with DSG on Starbucks Rewards

Starbucks teams up with DSG on Starbucks Rewards

7 Feb 2017

Starbucks SA launches rewards programme

Starbucks SA launches rewards programme

Jessica Tennant 1 Feb 2017

(c) Vyacheslav Volkov -

#BizTrends2017: Emerging trends in merchant payments

Jessica Tennant 27 Jan 2017

(c) Aaron Amat -

Are consumers checking out of traditional retail?

Julia Ahlfeldt 26 Jan 2017

#BizTrends2017: Say hello to the new South African shopper

#BizTrends2017: Say hello to the new South African shopper

Gareth Pearson 25 Jan 2017

#BizTrends2017: South Africa's new retail reality

#BizTrends2017: South Africa's new retail reality

Ailsa Wingfield 23 Jan 2017

(c) Serghei Starus -

Low consumer confidence set to hurt retailers

Asha Speckman 20 Jan 2017

How to address the needs of the uncompromising customer

How to address the needs of the uncompromising customer

19 Jan 2017

Nine ways to slash e-commerce cart abandonment

Kyle Rozendo 18 Jan 2017

(c) georgejmclittle -

KPMG survey details what online shoppers really want

18 Jan 2017

Digital consumers show less brand loyalty

12 Jan 2017

#BizTrends2017: The shift from the experience economy to the transformation economy

#BizTrends2017: The shift from the experience economy to the transformation economy

Claudia Roth 11 Jan 2017

#BizTrends2017: Journeying to your best customer experience

Leigh Andrews 9 Jan 2017

Here's how you can help us, FNB - communicate

Here's how you can help us, FNB - communicate

22 Dec 2016

Digitalisation: do or die

Digitalisation: do or die

Deon van Heerden 22 Dec 2016

Where is customer management going in 2017?

Aki Kalliatakis 14 Dec 2016

No trimmings on this year's festive budget

13 Dec 2016

Gamification can ease contact centre pressure

Gamification can ease contact centre pressure

Bruce von Maltitz 13 Dec 2016

#BestofBiz 2016: Retail

#BestofBiz 2016: Retail

12 Dec 2016

Picture: Supplied

Van Schaik Bookstore to launch rewards app

9 Dec 2016

Virtual reality, chatbots will dominate CX by 2020

Virtual reality, chatbots will dominate CX by 2020

8 Dec 2016

Olive Ndebele, general manager of Menlyn Park Shopping Centre.

Creating and keeping an emotional connection with your shopping centre

8 Dec 2016

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African Reputation Index defines corporate reputation

African Reputation Index defines corporate reputation

Danette Breitenbach 16 Mar 2017

#eComConfex: Become digitally intelligent, or go home

#eComConfex: Become digitally intelligent, or go home

Lauren Hartzenberg 3 Mar 2017

The consequences of this week's Amazon outage

3 Mar 2017

Unified communications and collaboration boosts competitive advantage

Unified communications and collaboration boosts competitive advantage

Kyle Woolf 1 Mar 2017

Characteristics of successful franchisees

Characteristics of successful franchisees

1 Mar 2017

Seven keys to successful self-service

Seven keys to successful self-service

Jan Kühn 28 Feb 2017

Reduce customer queues with mPOS

Reduce customer queues with mPOS

Bronwyn Watt 10 Feb 2017

Starbucks teams up with DSG on Starbucks Rewards

Starbucks teams up with DSG on Starbucks Rewards

7 Feb 2017

Starbucks SA launches rewards programme

Starbucks SA launches rewards programme

Jessica Tennant 1 Feb 2017

(c) Vyacheslav Volkov -

#BizTrends2017: Emerging trends in merchant payments

Jessica Tennant 27 Jan 2017

(c) Aaron Amat -

Are consumers checking out of traditional retail?

Julia Ahlfeldt 26 Jan 2017

#BizTrends2017: Say hello to the new South African shopper

#BizTrends2017: Say hello to the new South African shopper

Gareth Pearson 25 Jan 2017

#BizTrends2017: South Africa's new retail reality

#BizTrends2017: South Africa's new retail reality

Ailsa Wingfield 23 Jan 2017

(c) Serghei Starus -

Low consumer confidence set to hurt retailers

Asha Speckman 20 Jan 2017

How to address the needs of the uncompromising customer

How to address the needs of the uncompromising customer

19 Jan 2017

Nine ways to slash e-commerce cart abandonment

Kyle Rozendo 18 Jan 2017

(c) georgejmclittle -

KPMG survey details what online shoppers really want

18 Jan 2017

Digital consumers show less brand loyalty

12 Jan 2017

#BizTrends2017: The shift from the experience economy to the transformation economy

#BizTrends2017: The shift from the experience economy to the transformation economy

Claudia Roth 11 Jan 2017

#BizTrends2017: Journeying to your best customer experience

Leigh Andrews 9 Jan 2017

Here's how you can help us, FNB - communicate

Here's how you can help us, FNB - communicate

22 Dec 2016

Digitalisation: do or die

Digitalisation: do or die

Deon van Heerden 22 Dec 2016

Where is customer management going in 2017?

Aki Kalliatakis 14 Dec 2016

No trimmings on this year's festive budget

13 Dec 2016

Gamification can ease contact centre pressure

Gamification can ease contact centre pressure

Bruce von Maltitz 13 Dec 2016

#BestofBiz 2016: Retail

#BestofBiz 2016: Retail

12 Dec 2016

Picture: Supplied

Van Schaik Bookstore to launch rewards app

9 Dec 2016

Virtual reality, chatbots will dominate CX by 2020

Virtual reality, chatbots will dominate CX by 2020

8 Dec 2016

Olive Ndebele, general manager of Menlyn Park Shopping Centre.

Creating and keeping an emotional connection with your shopping centre

8 Dec 2016

(c) Wavebreak Media Ltd -

Demand for personalised service increases 52%

Wynand Smit 7 Dec 2016

Retail trends for the 2016 festive shopping season

6 Dec 2016

How to use real-time analytics to capatalise on the festive shopping season

How to use real-time analytics to capatalise on the festive shopping season

Pieter Engelbrecht 1 Dec 2016

(c) Wavebreak Media Ltd -

Is your supply chain agile enough to handle the volume spike this festive season?

30 Nov 2016

How to ensure a positive shopper experience on Black Friday, Cyber Monday

23 Nov 2016

#BotConAfrica2016: Praekelt launches new multilingual chatbot

#BotConAfrica2016: Praekelt launches new multilingual chatbot

22 Nov 2016

(c) Dmitriy Shironosov -

Malls gear up for Black Friday

Monica Laganparsad 21 Nov 2016

A case for retaining customers during shopping centre redevelopment

18 Nov 2016

Making complaints work for your business

Making complaints work for your business

16 Nov 2016

Vida e caffè, Discovery Vitality and Shell partner to reward customers

Vida e caffè, Discovery Vitality and Shell partner to reward customers

16 Nov 2016

Réan van Niekerk, founder of .

Using interactive communication solutions to engage customers this festive season

14 Nov 2016

Let's do Biz