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South Africa to welcome new private university by 2026

Why South African advertising needs to rediscover its storytelling roots

Stefanie Davis

Free WhatsApp Business incoming service conversations

Blue Label Media partners with African Bank to roll out new corporate identity across 155 buses

News24 journalists take top honours in 2024 Vodacom Journalist of the Year Awards

2024 Earthshot Prize - the 5 winners of £1m

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Wetpaint Advertising

Motsepe Advertising

DUO Marketing + Communications

Havas Johannesburg

Hook, Line & Sinker

Hook, Line & Sinker

Irvine Partners

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP systemAnton Oosthuizen, QuickEasy Software

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audienceCezanne Joynt

More news

123RF

CRM, CX, UX

Where is customer management going in 2017?

Aki Kalliatakis 14 Dec 2016

Amanda Stops

Research

No trimmings on this year's festive budget

13 Dec 2016

Gamification can ease contact centre pressure

Services

Gamification can ease contact centre pressure

Bruce von Maltitz 13 Dec 2016

#BestofBiz 2016: Retail

Retail

#BestofBiz 2016: Retail

12 Dec 2016

Picture: Supplied

Technology

Van Schaik Bookstore to launch rewards app

9 Dec 2016

Virtual reality, chatbots will dominate CX by 2020

Software

Virtual reality, chatbots will dominate CX by 2020

8 Dec 2016

Olive Ndebele, general manager of Menlyn Park Shopping Centre.

Commercial Property

Creating and keeping an emotional connection with your shopping centre

8 Dec 2016

(c) Wavebreak Media Ltd -

CRM

Demand for personalised service increases 52%

Wynand Smit 7 Dec 2016

Picture:

Trends

Retail trends for the 2016 festive shopping season

6 Dec 2016

How to use real-time analytics to capatalise on the festive shopping season

Technology

How to use real-time analytics to capatalise on the festive shopping season

Pieter Engelbrecht 1 Dec 2016

(c) Wavebreak Media Ltd -

Supply Chain

Is your supply chain agile enough to handle the volume spike this festive season?

30 Nov 2016

(c) rawpixel -

CRM

How to ensure a positive shopper experience on Black Friday, Cyber Monday

23 Nov 2016

#BotConAfrica2016: Praekelt launches new multilingual chatbot

Services

#BotConAfrica2016: Praekelt launches new multilingual chatbot

22 Nov 2016

(c) Dmitriy Shironosov -

CRM

Malls gear up for Black Friday

Monica Laganparsad 21 Nov 2016

Olive Ndebele

Commercial Property

A case for retaining customers during shopping centre redevelopment

18 Nov 2016

Making complaints work for your business

Insurance & Actuarial

Making complaints work for your business

16 Nov 2016

Vida e caffè, Discovery Vitality and Shell partner to reward customers

CRM

Vida e caffè, Discovery Vitality and Shell partner to reward customers

16 Nov 2016

Why SA's reluctance to use self-service tech is a positive for businesses

Services

Why SA's reluctance to use self-service tech is a positive for businesses

Adam Manuel 14 Nov 2016

Réan van Niekerk, founder of .

CRM

Using interactive communication solutions to engage customers this festive season

14 Nov 2016

Gamification: improving service delivery in digital business

Services

Gamification: improving service delivery in digital business

8 Nov 2016

(c) Cathy Yeulet -

CRM

Three back-office hacks for improved customer service

Wynand Smit 8 Nov 2016

Winding down to year end means gearing up in a contact centre

CRM

Winding down to year end means gearing up in a contact centre

Bruce von Maltitz 7 Nov 2016

Appointment of POPI Information Regulator could mean earlier implementation

Regulatory

Appointment of POPI Information Regulator could mean earlier implementation

Wynand Smit 3 Nov 2016

123RF

Digital

Despite digital convenience, customers want personal contact

28 Oct 2016

Adobe London Symposium: Putting customer experience first

CRM, CX, UX

Adobe London Symposium: Putting customer experience first

Kirsty Barkhuizen 26 Oct 2016

Customers will share a good story, use technology to drive this

CRM

Customers will share a good story, use technology to drive this

Chantel Nimb 26 Oct 2016

123RF

CRM

Slick complaint resolution tactics

Wynand Smit 24 Oct 2016

These customers ain't loyal... Or are they?

CRM, CX, UX

These customers ain't loyal... Or are they?

Bogosi Motshegwa 12 Oct 2016

123RF

CRM

Improvements to contact centre environment should be incremental

Wynand Smit 6 Oct 2016

ROI on customer experience as simple as replacing these 'apps'

CRM, CX, UX

ROI on customer experience as simple as replacing these 'apps'

Johan Botha 5 Oct 2016

More news

123RF

Marketing & MediaWhere is customer management going in 2017?

Aki Kalliatakis 14 Dec 2016

Amanda Stops

RetailNo trimmings on this year's festive budget

13 Dec 2016

Gamification can ease contact centre pressure

ICTGamification can ease contact centre pressure

Bruce von Maltitz 13 Dec 2016

#BestofBiz 2016: Retail

Retail#BestofBiz 2016: Retail

12 Dec 2016

Picture: Supplied

RetailVan Schaik Bookstore to launch rewards app

9 Dec 2016

Virtual reality, chatbots will dominate CX by 2020

ICTVirtual reality, chatbots will dominate CX by 2020

8 Dec 2016

Olive Ndebele, general manager of Menlyn Park Shopping Centre.

RetailCreating and keeping an emotional connection with your shopping centre

8 Dec 2016

(c) Wavebreak Media Ltd -

RetailDemand for personalised service increases 52%

Wynand Smit 7 Dec 2016

Picture:

RetailRetail trends for the 2016 festive shopping season

6 Dec 2016

How to use real-time analytics to capatalise on the festive shopping season

RetailHow to use real-time analytics to capatalise on the festive shopping season

Pieter Engelbrecht 1 Dec 2016

(c) Wavebreak Media Ltd -

RetailIs your supply chain agile enough to handle the volume spike this festive season?

30 Nov 2016

(c) rawpixel -

RetailHow to ensure a positive shopper experience on Black Friday, Cyber Monday

23 Nov 2016

#BotConAfrica2016: Praekelt launches new multilingual chatbot

ICT#BotConAfrica2016: Praekelt launches new multilingual chatbot

22 Nov 2016

(c) Dmitriy Shironosov -

RetailMalls gear up for Black Friday

Monica Laganparsad 21 Nov 2016

Olive Ndebele

RetailA case for retaining customers during shopping centre redevelopment

18 Nov 2016

Making complaints work for your business

FinanceMaking complaints work for your business

16 Nov 2016

Vida e caffè, Discovery Vitality and Shell partner to reward customers

RetailVida e caffè, Discovery Vitality and Shell partner to reward customers

16 Nov 2016

Why SA's reluctance to use self-service tech is a positive for businesses

ICTWhy SA's reluctance to use self-service tech is a positive for businesses

Adam Manuel 14 Nov 2016

Réan van Niekerk, founder of .

RetailUsing interactive communication solutions to engage customers this festive season

14 Nov 2016

Gamification: improving service delivery in digital business

ICTGamification: improving service delivery in digital business

8 Nov 2016

(c) Cathy Yeulet -

RetailThree back-office hacks for improved customer service

Wynand Smit 8 Nov 2016

Winding down to year end means gearing up in a contact centre

RetailWinding down to year end means gearing up in a contact centre

Bruce von Maltitz 7 Nov 2016

Appointment of POPI Information Regulator could mean earlier implementation

RetailAppointment of POPI Information Regulator could mean earlier implementation

Wynand Smit 3 Nov 2016

123RF

Marketing & MediaDespite digital convenience, customers want personal contact

28 Oct 2016

Adobe London Symposium: Putting customer experience first

Marketing & MediaAdobe London Symposium: Putting customer experience first

Kirsty Barkhuizen 26 Oct 2016

Customers will share a good story, use technology to drive this

RetailCustomers will share a good story, use technology to drive this

Chantel Nimb 26 Oct 2016

123RF

RetailSlick complaint resolution tactics

Wynand Smit 24 Oct 2016

These customers ain't loyal... Or are they?

Marketing & MediaThese customers ain't loyal... Or are they?

Bogosi Motshegwa 12 Oct 2016

123RF

RetailImprovements to contact centre environment should be incremental

Wynand Smit 6 Oct 2016

ROI on customer experience as simple as replacing these 'apps'

Marketing & MediaROI on customer experience as simple as replacing these 'apps'

Johan Botha 5 Oct 2016

The customer experience ripple effect

Marketing & MediaThe customer experience ripple effect

Mareli Smit 5 Oct 2016

Amazon has banned reviews of products received free or at generous discounts, unless authors have been deemed trustworthy by the online retail giant ()

RetailAmazon bans most 'incentivised' reviews

5 Oct 2016

Marketing & MediaCelebrating Global CX Day - a tribute to brand warriors!

Chantel Botha 4 Oct 2016

Wahl, Ingarfield and Du Plessis.

Marketing & Media#SustainabilityMonth: The immersive consumer experience

Leigh Andrews 3 Oct 2016

Capturing the 'Voice of the Customer'

ICTCapturing the 'Voice of the Customer'

Vicki Erskine 30 Sep 2016

Zando wins best shopping experience at PriceCheck Tech & Ecommerce Awards

RetailZando wins best shopping experience at PriceCheck Tech & Ecommerce Awards

Jessica Tennant 29 Sep 2016

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RetailCustomer engagement software revolutionises Mr Price Group's operations, delivers ROI

27 Sep 2016

Dunkin' Donuts says Cape Town launch date is up to the customer

RetailDunkin' Donuts says Cape Town launch date is up to the customer

26 Sep 2016

RetailConsumers ditch brand loyalty, the need to impress in favour of value for money, functionality

16 Sep 2016

Spree develops app-first mobile shopping experience

RetailSpree develops app-first mobile shopping experience

15 Sep 2016

Let's do Biz