CRM news

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP systemAnton Oosthuizen, QuickEasy Software

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audienceCezanne Joynt

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audience

By Cezanne Joynt 6 Nov 2024

Hyper-personalisation is the future of customer care

Hyper-personalisation is the future of customer care

29 Oct 2024

More news

Brand loyalty is dead

Tess Sulaman 5 Jan 2016

CEO of Supermart.ng Raphael Afaedor on the state of Nigeria's e-commerce

CEO of Supermart.ng Raphael Afaedor on the state of Nigeria's e-commerce

Paul Adepoju 30 Nov 2015

Woolworths ups savings with WRewards

Woolworths ups savings with WRewards

27 Nov 2015

A personalised shopping experience - the next step for SA's online retailers

A personalised shopping experience - the next step for SA's online retailers

Jaco Barnard 25 Nov 2015

Retail banks need to revolutionise the way they serve customers

Retail banks need to revolutionise the way they serve customers

17 Nov 2015

Achieving a consistent global customer experience

Achieving a consistent global customer experience

Stuart Innell 12 Nov 2015

Top five reasons why everything is moving to the cloud

Top five reasons why everything is moving to the cloud

Sacha Matulovich 12 Nov 2015

Fran Peacock, Head of International Growth at Yuppiechef.
Image credit:

[Retail Congress Africa] A tailored customer experience builds brand loyalty

11 Nov 2015

KFC reveals new modern store concept

KFC reveals new modern store concept

6 Nov 2015

Building customer loyalty in online retailing - a primer

Building customer loyalty in online retailing - a primer

Rohan Ayyar 6 Nov 2015

Leveraging big data for better business decisions in marketing

Leveraging big data for better business decisions in marketing

Gary Allemann 5 Nov 2015

Creating a better online experience for consumers

3 Nov 2015

Consumers' loyalty tempered by brand experience

3 Nov 2015

Enabling organisational change by taking a people-centric view

Enabling organisational change by taking a people-centric view

Sachin Ram-Asary 29 Oct 2015

Between 'Y' and 'Z' is a new generation that will reshape customer service

Between 'Y' and 'Z' is a new generation that will reshape customer service

Aki Kalliatakis 28 Oct 2015

Image via Pixabay

Loyalty programmes - research indicates perceived value of rewards must outweigh cost

28 Oct 2015

Five ways to boost customer relations

Five ways to boost customer relations

Motunrayo Shafau 23 Oct 2015

Retailers must embrace the 'Big Shift' says Deloitte

Retailers must embrace the 'Big Shift' says Deloitte

21 Oct 2015

ReMe: building loyalty via customers' phones

ReMe: building loyalty via customers' phones

15 Oct 2015

[Retail Congress Africa] Woolies director on the push and pull of omni-channel trading

[Retail Congress Africa] Woolies director on the push and pull of omni-channel trading

Jessica Taylor 13 Oct 2015

The first CX Day Johannesburg

The first CX Day Johannesburg

Global CX Day 13 Oct 2015

New global research study is "a wake-up call'

9 Oct 2015

South African consumers diminishing in brand loyalty

7 Oct 2015

[Retail Congress Africa] Little to do with channels, much to do with customer obsession

[Retail Congress Africa] Little to do with channels, much to do with customer obsession

Jessica Taylor 6 Oct 2015

Engen launches #RocketRacer with augmented reality app, Zappar

Engen launches #RocketRacer with augmented reality app, Zappar

2 Oct 2015

The changing face of retail supply

The changing face of retail supply

Anton Vukic 29 Sep 2015

A customer is for life, not just for Christmas

A customer is for life, not just for Christmas

Lisa Reid 23 Sep 2015

With iPhone launch, Apple eyes better customer connection

With iPhone launch, Apple eyes better customer connection

23 Sep 2015

Woolworths still tops reputation survey but drops on 2014 score

Woolworths still tops reputation survey but drops on 2014 score

23 Sep 2015

Today's customer is king and holds all the power... © Elnur Amikishiyev –

What is this CX thing everyone is on about?

Mareli Smit 22 Sep 2015

More news

Brand loyalty is dead

Tess Sulaman 5 Jan 2016

CEO of Supermart.ng Raphael Afaedor on the state of Nigeria's e-commerce

CEO of Supermart.ng Raphael Afaedor on the state of Nigeria's e-commerce

Paul Adepoju 30 Nov 2015

Woolworths ups savings with WRewards

Woolworths ups savings with WRewards

27 Nov 2015

A personalised shopping experience - the next step for SA's online retailers

A personalised shopping experience - the next step for SA's online retailers

Jaco Barnard 25 Nov 2015

Retail banks need to revolutionise the way they serve customers

Retail banks need to revolutionise the way they serve customers

17 Nov 2015

Achieving a consistent global customer experience

Achieving a consistent global customer experience

Stuart Innell 12 Nov 2015

Top five reasons why everything is moving to the cloud

Top five reasons why everything is moving to the cloud

Sacha Matulovich 12 Nov 2015

Fran Peacock, Head of International Growth at Yuppiechef.
Image credit:

[Retail Congress Africa] A tailored customer experience builds brand loyalty

11 Nov 2015

KFC reveals new modern store concept

KFC reveals new modern store concept

6 Nov 2015

Building customer loyalty in online retailing - a primer

Building customer loyalty in online retailing - a primer

Rohan Ayyar 6 Nov 2015

Leveraging big data for better business decisions in marketing

Leveraging big data for better business decisions in marketing

Gary Allemann 5 Nov 2015

Creating a better online experience for consumers

3 Nov 2015

Consumers' loyalty tempered by brand experience

3 Nov 2015

Enabling organisational change by taking a people-centric view

Enabling organisational change by taking a people-centric view

Sachin Ram-Asary 29 Oct 2015

Between 'Y' and 'Z' is a new generation that will reshape customer service

Between 'Y' and 'Z' is a new generation that will reshape customer service

Aki Kalliatakis 28 Oct 2015

Image via Pixabay

Loyalty programmes - research indicates perceived value of rewards must outweigh cost

28 Oct 2015

Five ways to boost customer relations

Five ways to boost customer relations

Motunrayo Shafau 23 Oct 2015

Retailers must embrace the 'Big Shift' says Deloitte

Retailers must embrace the 'Big Shift' says Deloitte

21 Oct 2015

ReMe: building loyalty via customers' phones

ReMe: building loyalty via customers' phones

15 Oct 2015

[Retail Congress Africa] Woolies director on the push and pull of omni-channel trading

[Retail Congress Africa] Woolies director on the push and pull of omni-channel trading

Jessica Taylor 13 Oct 2015

The first CX Day Johannesburg

The first CX Day Johannesburg

Global CX Day 13 Oct 2015

New global research study is "a wake-up call'

9 Oct 2015

South African consumers diminishing in brand loyalty

7 Oct 2015

[Retail Congress Africa] Little to do with channels, much to do with customer obsession

[Retail Congress Africa] Little to do with channels, much to do with customer obsession

Jessica Taylor 6 Oct 2015

Engen launches #RocketRacer with augmented reality app, Zappar

Engen launches #RocketRacer with augmented reality app, Zappar

2 Oct 2015

The changing face of retail supply

The changing face of retail supply

Anton Vukic 29 Sep 2015

A customer is for life, not just for Christmas

A customer is for life, not just for Christmas

Lisa Reid 23 Sep 2015

With iPhone launch, Apple eyes better customer connection

With iPhone launch, Apple eyes better customer connection

23 Sep 2015

Woolworths still tops reputation survey but drops on 2014 score

Woolworths still tops reputation survey but drops on 2014 score

23 Sep 2015

Today's customer is king and holds all the power... © Elnur Amikishiyev –

What is this CX thing everyone is on about?

Mareli Smit 22 Sep 2015

Adré Schreuder, Founder & Chair at the South African Customer Satisfaction Index.

Shoppers are cheesed off

18 Sep 2015

Creating Stick(eez) customers

Creating Stick(eez) customers

Clive Evans 15 Sep 2015

"Yes, baby, yes!" Faking customer experience almost always ends in separation

"Yes, baby, yes!" Faking customer experience almost always ends in separation

Johan Botha 14 Sep 2015

Service with a smile: how a simple gesture could influence customer decision-making

Service with a smile: how a simple gesture could influence customer decision-making

Brandon Bester 2 Sep 2015

Hot tips for local shop owners

Hot tips for local shop owners

Aki Kalliatakis 25 Aug 2015

Knowledge Facory launches Matchmaker

20 Aug 2015

Improving your website's online shopping experience

Improving your website's online shopping experience

Sophie Baker 18 Aug 2015

Omnichannel strategies: what you need to know before implementation

Omnichannel strategies: what you need to know before implementation

Andre le Roux 12 Aug 2015

What do customers really want?

What do customers really want?

31 Jul 2015

[CEM Africa Summit] CGC: The new consumer economy

[CEM Africa Summit] CGC: The new consumer economy

Leigh Andrews 30 Jul 2015

Let's do Biz