CRM news

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP systemAnton Oosthuizen, QuickEasy Software

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audienceCezanne Joynt

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audience

By Cezanne Joynt 6 Nov 2024

Hyper-personalisation is the future of customer care

Hyper-personalisation is the future of customer care

29 Oct 2024

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We always deliver awesome ideas on TIME! Our wall clocks are made from old vinyl records (LP) and branded with some popular South African Brands…. Because well, we are proudly South African!!!

We dare to be different!

Wetpaint Advertising 19 Mar 2015

Positive customer experience - difference between repeat-buy and goodbye

Positive customer experience - difference between repeat-buy and goodbye

Riaaz Jeena 18 Mar 2015

Is your call centre doing justice to your brand?

Jed Hewson 17 Mar 2015

Customer experience - sale is a journey, not a destination

Customer experience - sale is a journey, not a destination

Shailendra Singh 17 Mar 2015

Evolving from multi-channel to true omni-channel experiences

Evolving from multi-channel to true omni-channel experiences

Lynette Hundermark 16 Mar 2015

Momentum, Pick n Pay partnership set to Multiply customer rewards

Momentum, Pick n Pay partnership set to Multiply customer rewards

13 Mar 2015

Do once customer-driven companies need to lose their customer focus?

Do once customer-driven companies need to lose their customer focus?

Aki Kalliatakis 11 Mar 2015

Pick n Pay set to hit 10 million smart shoppers

Pick n Pay set to hit 10 million smart shoppers

4 Mar 2015

New research: How employee emotions' impact on customer experience

New research: How employee emotions' impact on customer experience

4 Mar 2015

SA banks' customer satisfaction index improves

SA banks' customer satisfaction index improves

4 Mar 2015

Coping under fire

Coping under fire

Danette Breitenbach 3 Mar 2015

Why customer service is so bad

Why customer service is so bad

Chris Moerdyk 3 Mar 2015

This will be the year of customer obsession

This will be the year of customer obsession

26 Feb 2015

Resistance is futile, automation is the answer

Resistance is futile, automation is the answer

23 Feb 2015

Better banking for business is the business of better banking

Better banking for business is the business of better banking

20 Feb 2015

From internet to the outernet as IoT sets to shape the future

From internet to the outernet as IoT sets to shape the future

18 Feb 2015

Free think tank sessions at IAB Digital Summit

Free think tank sessions at IAB Digital Summit

17 Feb 2015

Engaging with connected consumers - Part 3

Engaging with connected consumers - Part 3

Danette Breitenbach 13 Feb 2015

Would you tuck your customers into bed one night?

Would you tuck your customers into bed one night?

Aki Kalliatakis 12 Feb 2015

[eCommerce Africa] Brand loyalty: Give to get

Leigh Andrews 12 Feb 2015

Engaging with connected consumers - Part 2

Engaging with connected consumers - Part 2

Danette Breitenbach 12 Feb 2015

Engaging with connected consumers - Part 1

Engaging with connected consumers - Part 1

Danette Breitenbach 11 Feb 2015

A can do website will grow township kasi parties

A can do website will grow township kasi parties

4 Feb 2015

[Trends 2015] The power of the crowd

[Trends 2015] The power of the crowd

Gareth Pearson 4 Feb 2015

[Trends 2015] The rise of 'me'

[Trends 2015] The rise of 'me'

Gaby de Abreu 3 Feb 2015

R200m CCI Call Centres office opens in Umhlanga

R200m CCI Call Centres office opens in Umhlanga

2 Feb 2015

[Trends 2015] Your customers hold the power

[Trends 2015] Your customers hold the power

George Golding 29 Jan 2015

SA Trendwatch 2015

Hansie Smit 29 Jan 2015

[Trends 2015] TREND: The experience brand

20 Jan 2015

Time for the company CIMO to step into the digital spotlight

Time for the company CIMO to step into the digital spotlight

Leigh Andrews 15 Jan 2015

More news

We always deliver awesome ideas on TIME! Our wall clocks are made from old vinyl records (LP) and branded with some popular South African Brands…. Because well, we are proudly South African!!!

We dare to be different!

Wetpaint Advertising 19 Mar 2015

Positive customer experience - difference between repeat-buy and goodbye

Positive customer experience - difference between repeat-buy and goodbye

Riaaz Jeena 18 Mar 2015

Is your call centre doing justice to your brand?

Jed Hewson 17 Mar 2015

Customer experience - sale is a journey, not a destination

Customer experience - sale is a journey, not a destination

Shailendra Singh 17 Mar 2015

Evolving from multi-channel to true omni-channel experiences

Evolving from multi-channel to true omni-channel experiences

Lynette Hundermark 16 Mar 2015

Momentum, Pick n Pay partnership set to Multiply customer rewards

Momentum, Pick n Pay partnership set to Multiply customer rewards

13 Mar 2015

Do once customer-driven companies need to lose their customer focus?

Do once customer-driven companies need to lose their customer focus?

Aki Kalliatakis 11 Mar 2015

Pick n Pay set to hit 10 million smart shoppers

Pick n Pay set to hit 10 million smart shoppers

4 Mar 2015

New research: How employee emotions' impact on customer experience

New research: How employee emotions' impact on customer experience

4 Mar 2015

SA banks' customer satisfaction index improves

SA banks' customer satisfaction index improves

4 Mar 2015

Coping under fire

Coping under fire

Danette Breitenbach 3 Mar 2015

Why customer service is so bad

Why customer service is so bad

Chris Moerdyk 3 Mar 2015

This will be the year of customer obsession

This will be the year of customer obsession

26 Feb 2015

Resistance is futile, automation is the answer

Resistance is futile, automation is the answer

23 Feb 2015

Better banking for business is the business of better banking

Better banking for business is the business of better banking

20 Feb 2015

From internet to the outernet as IoT sets to shape the future

From internet to the outernet as IoT sets to shape the future

18 Feb 2015

Free think tank sessions at IAB Digital Summit

Free think tank sessions at IAB Digital Summit

17 Feb 2015

Engaging with connected consumers - Part 3

Engaging with connected consumers - Part 3

Danette Breitenbach 13 Feb 2015

Would you tuck your customers into bed one night?

Would you tuck your customers into bed one night?

Aki Kalliatakis 12 Feb 2015

[eCommerce Africa] Brand loyalty: Give to get

Leigh Andrews 12 Feb 2015

Engaging with connected consumers - Part 2

Engaging with connected consumers - Part 2

Danette Breitenbach 12 Feb 2015

Engaging with connected consumers - Part 1

Engaging with connected consumers - Part 1

Danette Breitenbach 11 Feb 2015

A can do website will grow township kasi parties

A can do website will grow township kasi parties

4 Feb 2015

[Trends 2015] The power of the crowd

[Trends 2015] The power of the crowd

Gareth Pearson 4 Feb 2015

[Trends 2015] The rise of 'me'

[Trends 2015] The rise of 'me'

Gaby de Abreu 3 Feb 2015

R200m CCI Call Centres office opens in Umhlanga

R200m CCI Call Centres office opens in Umhlanga

2 Feb 2015

[Trends 2015] Your customers hold the power

[Trends 2015] Your customers hold the power

George Golding 29 Jan 2015

SA Trendwatch 2015

Hansie Smit 29 Jan 2015

[Trends 2015] TREND: The experience brand

20 Jan 2015

Time for the company CIMO to step into the digital spotlight

Time for the company CIMO to step into the digital spotlight

Leigh Andrews 15 Jan 2015

Satisfied customers don't mean repeat business

Satisfied customers don't mean repeat business

Sid Peimer 13 Jan 2015

Unlocking value from customer relationships in 2015

Unlocking value from customer relationships in 2015

Joseph Neusu 9 Jan 2015

Things not to say to an irate customer

Things not to say to an irate customer

Mick Brady 31 Dec 2014

Three simple rules for your online store this festive season

Three simple rules for your online store this festive season

19 Dec 2014

Customer convenience at whatever the cost

Customer convenience at whatever the cost

Darren Reid 17 Dec 2014

Tis the season to be... delivering

Tis the season to be... delivering

17 Dec 2014

How to create a scene in a shop ... essential advice for SA consumers

How to create a scene in a shop ... essential advice for SA consumers

Aki Kalliatakis 5 Dec 2014

Five ways to get the most from social media

Five ways to get the most from social media

Gordon Geldenhuys 4 Dec 2014

Feed your customers festive this season

Feed your customers festive this season

Catherine Milward-Bridges 4 Dec 2014

The shift from electronic-commerce to "everywhere-commerce"

The shift from electronic-commerce to "everywhere-commerce"

Neil Watson 2 Dec 2014

Let's do Biz