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South Africa to welcome new private university by 2026

Why South African advertising needs to rediscover its storytelling roots

Stefanie Davis

Free WhatsApp Business incoming service conversations

Blue Label Media partners with African Bank to roll out new corporate identity across 155 buses

News24 journalists take top honours in 2024 Vodacom Journalist of the Year Awards

Copper could cure Murray & Roberts cold after De Beers diamond cough

Lindsey Schutters

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Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP systemAnton Oosthuizen, QuickEasy Software

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audienceCezanne Joynt

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audience

By Cezanne Joynt 6 Nov 2024

Hyper-personalisation is the future of customer care

Hyper-personalisation is the future of customer care

29 Oct 2024

More news

International call centre opens in SA, offers 1000 jobs

International call centre opens in SA, offers 1000 jobs

22 Oct 2013

Get festive edge through technology

Get festive edge through technology

Ian Steyn 22 Oct 2013

Echo-Social launched to leverage social media

Echo-Social launched to leverage social media

18 Oct 2013

Image courtesy of

BPO conference attracts global contact centre giants

11 Oct 2013

Do loyalty programmes work?

Do loyalty programmes work?

Noëleen Bruton 2 Oct 2013

Value added services essential in downturn market

Ian Steyn 1 Oct 2013

McDonald's brings back Mzansi Monopoly

McDonald's brings back Mzansi Monopoly

1 Oct 2013

Jaguar Land Rover appoints customer services director

18 Sep 2013

Go grocery shopping with eBucks

16 Sep 2013

567 Cape Talk and SAGE looking for Cape Town's best small businesses

567 Cape Talk and SAGE looking for Cape Town's best small businesses

12 Sep 2013

Image courtesy of Stuart Miles /

Debtor's finance can assist SMEs

Gary Palmer 4 Sep 2013

Ann Cairns and April Nkosi - Soweto site visit

POS go live in rural areas for MasterCard

4 Sep 2013

Thierry Boulanger

Redefining B2B reseller market for electronic technology

3 Sep 2013

Avios launches rewards programme in South Africa

Avios launches rewards programme in South Africa

29 Aug 2013

Profiting from priceless customer complaints

Colyn Dee 28 Aug 2013

Toshiba rewards resellers with cash incentives

27 Aug 2013

What's good for the bakery is good for the supplier

8 Aug 2013

Lufthansa ups services for the family

Lufthansa ups services for the family

7 Aug 2013

Flux Trends' latest trend report explores lack of trust

Flux Trends' latest trend report explores lack of trust

2 Aug 2013

Know thy customer! Is it easier said than done?

Nicole Zetler 29 Jul 2013

Loyalty programme winning market segments

29 Jul 2013

Internet access top priority for global travellers

19 Jul 2013

Retailers' loyalty programmes indicate consumer fickleness

Retailers' loyalty programmes indicate consumer fickleness

17 Jul 2013

SA private medical aids not really all that different in customer satisfaction

SA private medical aids not really all that different in customer satisfaction

10 Jul 2013

New designer gift cards reflect TFG values

New designer gift cards reflect TFG values

9 Jul 2013

E-gifting from Citymob

E-gifting from Citymob

8 Jul 2013

Retail revolution - shifting control to consumers

Andrew Pyper 5 Jul 2013

Physical rewards booth proves popular

Physical rewards booth proves popular

5 Jul 2013

Engen launches online tool to select lubricants

Engen launches online tool to select lubricants

4 Jul 2013

Miscommunication is endless

Derek Buchanan 3 Jul 2013

More news

International call centre opens in SA, offers 1000 jobs

International call centre opens in SA, offers 1000 jobs

22 Oct 2013

Get festive edge through technology

Get festive edge through technology

Ian Steyn 22 Oct 2013

Echo-Social launched to leverage social media

Echo-Social launched to leverage social media

18 Oct 2013

Image courtesy of

BPO conference attracts global contact centre giants

11 Oct 2013

Do loyalty programmes work?

Do loyalty programmes work?

Noëleen Bruton 2 Oct 2013

Value added services essential in downturn market

Ian Steyn 1 Oct 2013

McDonald's brings back Mzansi Monopoly

McDonald's brings back Mzansi Monopoly

1 Oct 2013

Jaguar Land Rover appoints customer services director

18 Sep 2013

Go grocery shopping with eBucks

16 Sep 2013

567 Cape Talk and SAGE looking for Cape Town's best small businesses

567 Cape Talk and SAGE looking for Cape Town's best small businesses

12 Sep 2013

Image courtesy of Stuart Miles /

Debtor's finance can assist SMEs

Gary Palmer 4 Sep 2013

Ann Cairns and April Nkosi - Soweto site visit

POS go live in rural areas for MasterCard

4 Sep 2013

Thierry Boulanger

Redefining B2B reseller market for electronic technology

3 Sep 2013

Avios launches rewards programme in South Africa

Avios launches rewards programme in South Africa

29 Aug 2013

Profiting from priceless customer complaints

Colyn Dee 28 Aug 2013

Toshiba rewards resellers with cash incentives

27 Aug 2013

What's good for the bakery is good for the supplier

8 Aug 2013

Lufthansa ups services for the family

Lufthansa ups services for the family

7 Aug 2013

Flux Trends' latest trend report explores lack of trust

Flux Trends' latest trend report explores lack of trust

2 Aug 2013

Know thy customer! Is it easier said than done?

Nicole Zetler 29 Jul 2013

Loyalty programme winning market segments

29 Jul 2013

Internet access top priority for global travellers

19 Jul 2013

Retailers' loyalty programmes indicate consumer fickleness

Retailers' loyalty programmes indicate consumer fickleness

17 Jul 2013

SA private medical aids not really all that different in customer satisfaction

SA private medical aids not really all that different in customer satisfaction

10 Jul 2013

New designer gift cards reflect TFG values

New designer gift cards reflect TFG values

9 Jul 2013

E-gifting from Citymob

E-gifting from Citymob

8 Jul 2013

Retail revolution - shifting control to consumers

Andrew Pyper 5 Jul 2013

Physical rewards booth proves popular

Physical rewards booth proves popular

5 Jul 2013

Engen launches online tool to select lubricants

Engen launches online tool to select lubricants

4 Jul 2013

Miscommunication is endless

Derek Buchanan 3 Jul 2013

Customer experience metrics: The key to success

Deon Scheepers 3 Jul 2013

Helen Zille: "Cape Town has firmly established itself as the international BPO destination of choice.” (Image: GCIS)

New customer care centre in Cape Town generates more jobs

1 Jul 2013

Standard launches its loyalty programme

Standard launches its loyalty programme

Phakamisa Ndzamela 12 Jun 2013

Image courtesy of suphakit73 /

South Africans not keen on self-service channels

7 Jun 2013

Using current data for big results

Angelina Dos Santos-Barrett 5 Jun 2013

Image courtesy of zirconicusso /

Cape Town CBD increases international BPO providers

28 May 2013

The "management" in customer engagement strategies

The "management" in customer engagement strategies

Ian Steyn 16 May 2013

Sorry, the CRM niche is full at the moment

Denis Pombriant 15 May 2013

Omni-channel shopping coming to SA

Lee Gill 14 May 2013

Belief + behaviour = trust

Wayne Harrison 10 May 2013

Let's do Biz