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South Africa to welcome new private university by 2026

Why South African advertising needs to rediscover its storytelling roots

Stefanie Davis

Free WhatsApp Business incoming service conversations

Blue Label Media partners with African Bank to roll out new corporate identity across 155 buses

News24 journalists take top honours in 2024 Vodacom Journalist of the Year Awards

Copper could cure Murray & Roberts cold after De Beers diamond cough

Lindsey Schutters

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Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP systemAnton Oosthuizen, QuickEasy Software

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audienceCezanne Joynt

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audience

By Cezanne Joynt 6 Nov 2024

Hyper-personalisation is the future of customer care

Hyper-personalisation is the future of customer care

29 Oct 2024

More news

Nashua Mobile now in Look & Listen stores

23 Nov 2012

ATMs can boost sales, customer service

21 Nov 2012

Absa to launch first app next year

Absa to launch first app next year

Sure Kamhunga 21 Nov 2012

10-year guarantees offered by Dulux

10-year guarantees offered by Dulux

15 Nov 2012

Some 1time customers to get refunds

6 Nov 2012

Woolworths Foods leads Orange Index Awards

Woolworths Foods leads Orange Index Awards

17 Oct 2012

Jolande Duvenage

Loyalty programmes must make 'cents'

Jolande Duvenage 28 Sep 2012

BlackBerry app out for Ster-Kinekor

BlackBerry app out for Ster-Kinekor

26 Sep 2012

Building brand relationships is like falling in love

Estee Cockcroft 25 Sep 2012

Baby gift registry launched by Babies R Us

Baby gift registry launched by Babies R Us

17 Sep 2012

The rise of self-service mobile CRM

The rise of self-service mobile CRM

Erika Morphy 13 Sep 2012

CE: Our next great customer-focused buzzword

Christopher J. Bucholtz 12 Sep 2012

SAP acknowledges EOH at Partner Awards for Africa

31 Aug 2012

Moving call centre agents back home

Jed Hewson 27 Aug 2012

Are your customer relationships also sustainable?

Are your customer relationships also sustainable?

Aki Kalliatakis 8 Aug 2012

eBucks gets new partner, Zando

2 Aug 2012

Equatorial Coffee launches loyalty card through Engen

26 Jun 2012

Fans outraged at Lady Gaga online ticket fiasco

Andile Ndlovu 20 Jun 2012

Steers gets a flame-grilling

Andile Ndlovu 14 Jun 2012

[Biz Takeouts Lineup] 25: Social media as a customer interaction channel

[Biz Takeouts Lineup] 25: Social media as a customer interaction channel

13 Jun 2012

The challenge of negative word of mouth: Part 2

The challenge of negative word of mouth: Part 2

Jason Stewart 13 Jun 2012

Sixth Thought Leadership Digibate on social media as the first pillar of a marketing strategy

Sixth Thought Leadership Digibate on social media as the first pillar of a marketing strategy

13 Jun 2012

Top 500 company survey: Nashua tops office automation list

Top 500 company survey: Nashua tops office automation list

29 May 2012

Consumer value - reality or myth?

Consumer value - reality or myth?

Colin Ramparsadh 28 May 2012

Customers' complaints need strategy

Customers' complaints need strategy

Aki Kalliatakis 24 May 2012

Samsung extends warranty for African consumers

22 May 2012

More shopping hours for Middelburg Mall

More shopping hours for Middelburg Mall

18 May 2012

ODCC meets core functionality of average call centre

Rob Lith 17 May 2012

AutoZone extends customer support

15 May 2012

[Thought Leadership Digibates] 05: Marketing, media trends

[Thought Leadership Digibates] 05: Marketing, media trends

11 May 2012

More news

ATMs can boost sales, customer service

21 Nov 2012

Absa to launch first app next year

Absa to launch first app next year

Sure Kamhunga 21 Nov 2012

10-year guarantees offered by Dulux

10-year guarantees offered by Dulux

15 Nov 2012

Some 1time customers to get refunds

6 Nov 2012

Woolworths Foods leads Orange Index Awards

Woolworths Foods leads Orange Index Awards

17 Oct 2012

Jolande Duvenage

Loyalty programmes must make 'cents'

Jolande Duvenage 28 Sep 2012

BlackBerry app out for Ster-Kinekor

BlackBerry app out for Ster-Kinekor

26 Sep 2012

Building brand relationships is like falling in love

Estee Cockcroft 25 Sep 2012

Baby gift registry launched by Babies R Us

Baby gift registry launched by Babies R Us

17 Sep 2012

The rise of self-service mobile CRM

The rise of self-service mobile CRM

Erika Morphy 13 Sep 2012

CE: Our next great customer-focused buzzword

Christopher J. Bucholtz 12 Sep 2012

SAP acknowledges EOH at Partner Awards for Africa

31 Aug 2012

Moving call centre agents back home

Jed Hewson 27 Aug 2012

Are your customer relationships also sustainable?

Are your customer relationships also sustainable?

Aki Kalliatakis 8 Aug 2012

eBucks gets new partner, Zando

2 Aug 2012

Equatorial Coffee launches loyalty card through Engen

26 Jun 2012

Fans outraged at Lady Gaga online ticket fiasco

Andile Ndlovu 20 Jun 2012

Steers gets a flame-grilling

Andile Ndlovu 14 Jun 2012

[Biz Takeouts Lineup] 25: Social media as a customer interaction channel

[Biz Takeouts Lineup] 25: Social media as a customer interaction channel

13 Jun 2012

The challenge of negative word of mouth: Part 2

The challenge of negative word of mouth: Part 2

Jason Stewart 13 Jun 2012

Sixth Thought Leadership Digibate on social media as the first pillar of a marketing strategy

Sixth Thought Leadership Digibate on social media as the first pillar of a marketing strategy

13 Jun 2012

Top 500 company survey: Nashua tops office automation list

Top 500 company survey: Nashua tops office automation list

29 May 2012

Consumer value - reality or myth?

Consumer value - reality or myth?

Colin Ramparsadh 28 May 2012

Customers' complaints need strategy

Customers' complaints need strategy

Aki Kalliatakis 24 May 2012

Samsung extends warranty for African consumers

22 May 2012

More shopping hours for Middelburg Mall

More shopping hours for Middelburg Mall

18 May 2012

ODCC meets core functionality of average call centre

Rob Lith 17 May 2012

AutoZone extends customer support

15 May 2012

[Thought Leadership Digibates] 05: Marketing, media trends

[Thought Leadership Digibates] 05: Marketing, media trends

11 May 2012

New partner program from Acer

New partner program from Acer

7 May 2012

Cuddlers' loyalty rewards programmes adds lucky numbers

2 May 2012

Virtual call centres open up possibilities for SMEs

25 Apr 2012

Suppliers benefit from Wal-Mart promotions

Zeenat Moorad 23 Apr 2012

Red Carnation staff shines at international staff appreciation awards

Red Carnation staff shines at international staff appreciation awards

17 Apr 2012

Facebook buys startup aimed at loyal shoppers

16 Apr 2012

SA VIP airport lounge voted best in Africa and Middle East

SA VIP airport lounge voted best in Africa and Middle East

28 Mar 2012

Customers, big data, and the internet of things

Christopher J. Bucholtz 27 Mar 2012

Service not price wars key to competing against Wal-Mart

Service not price wars key to competing against Wal-Mart

Aki Kalliatakis 16 Mar 2012

Self-service checkouts not as successful as expected

Self-service checkouts not as successful as expected

Kevin Meltzer 29 Feb 2012

But is it lies? 'Steve' vs Standard Bank

But is it lies? 'Steve' vs Standard Bank

Tiffany Markman 27 Feb 2012

Let's do Biz