Subscribe My Account

Advertise Submit news

CRM, CX, UX News South Africa

Subscribe & Follow

Advertise your job vacancies

Trending

2 days 7 days 30 days By Industry

Princess Mkabayi Mall in KZN officially opens its doors

V&A Waterfront welcomes Lego certified store

November set to bring higher fuel prices as official announcement looms

BrandMapp's Stuart Lowe passes away, industry pays tribute

Danette Breitenbach

Media24 starts transition to a fully digital media company

Biz Most Read Award winners October 2024

View on iono.fm, Apple, Spotify or downloadable app

In the news

Enquire about a company Biz Press Office

Jobs

Digital Graphic Designer - User Experience Cape Town
Graphic Designer Cape Town
Jnr-Mid Relationship/Sales Manager Germiston
Customer Relationship and Content Marketing Specialist George
Client Services / Account Manager Johannesburg
Part-time Customer Service Remote

More jobs Submit a job Open account

Multimedia

All Galleries Audios Videos

Birdwatching at The Loeries Episode 3: The Energy Episode

Birdwatching at The Loeries Episode 2: The Emotion Episode

Hyper-personalisation is the future of customer care

Hyper-personalisation is the future of customer care

From survivor’s guilt to strength: A journey through cancer and mental health

From survivor’s guilt to strength: A journey through cancer and mental health

29 Oct 2024

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

By Michael Levinsohn 28 Oct 2024

Image supplied. From left to right: Paula Hulley from the IAB, Dan Pinch from King James, Ansa Leighton, from DQ&A, Razia van der Schuur from Change News Digital (ex. IOL), Karyn Strybos from Everlytic, and Godfrey Parkin of Britefire.

IAB Bookmarks Awards

IAB Insight Series: How relevant content can deliver results across digital channels

Juanita Pienaar 21 May 2019

The human factor: a top insight from a CX Masterclass

Data & Analytics

The human factor: a top insight from a CX Masterclass

20 May 2019

#IABSummit19: Marcel Botha to speak on manufactured stories

IAB Bookmarks Awards

#IABSummit19: Marcel Botha to speak on manufactured stories

Jessica Tennant 17 May 2019

RCS technology boosts CX by enabling consumers to 'touch & feel' messaging

Mobile

RCS technology boosts CX by enabling consumers to 'touch & feel' messaging

Devon Meerholz 16 May 2019

ABM and inbound marketing: A combined approach

Marketing

ABM and inbound marketing: A combined approach

Alon Fittinghoff 14 May 2019

Ashish Williams, CEO of Mediacom and IAB SA Research Council lead, Nicole Gundelfinger, group marketing manager, Cash Converters, Candice Goodman, MD Mobitainment and IAB Education Council, Johan Walters, managing consultant at DQ&A and Mongezi Mtati, Ornico's marketing manager. © .

IAB Bookmarks Awards

IAB Insight Series: Customer key to digital success

Danette Breitenbach 14 May 2019

Branding

Is your brand telling the true story?

Yaw Dwomoh 13 May 2019

Image source: Gallo/Getty.

Research

Imagine a world without data?

Joaquim Bretcha Boix 13 May 2019

Unpacking the draft Conduct Standard for Banks...

Banking

Unpacking the draft Conduct Standard for Banks...

Dawid de Villiers, Johann Scholtz and Jessica du Toit 10 May 2019

How will digital assistants change the way finance works?

Fintech

How will digital assistants change the way finance works?

Sarah George 9 May 2019

Content, at your service

Branding

Content, at your service

Dentsu 9 May 2019

Experience trumps channel

CRM, CX, UX

Experience trumps channel

Refilwe Maluleke 6 May 2019

Marketing to consumers? One size does not fit all

Marketing

Marketing to consumers? One size does not fit all

Maggie Pronto 2 May 2019

Tech won't kill the contact centre, it'll make it more powerful

Services

Tech won't kill the contact centre, it'll make it more powerful

Wynand Smit 30 Apr 2019

5 ways digital technology is reshaping the needs and expectations of South Africa's young consumers

Digital

5 ways digital technology is reshaping the needs and expectations of South Africa's young consumers

Rachel Thompson, NIQ and GfK – an NIQ Company 30 Apr 2019

SA's favourite township brands - 2019/2020 Kasi Star Brands survey

Research

SA's favourite township brands - 2019/2020 Kasi Star Brands survey

29 Apr 2019

Hellocomputer Cape Town and FCB Cape Town merge to form new agency, HelloFCB+

Advertising

Hellocomputer Cape Town and FCB Cape Town merge to form new agency, HelloFCB+

29 Apr 2019

Leadership is a dance...

CRM, CX, UX

Leadership is a dance...

Dentsu 25 Apr 2019

Are brands living up to client expectations?

Branding

Are brands living up to client expectations?

Jedd Cokayne 23 Apr 2019

Up, close and very personalised

CRM, CX, UX

Up, close and very personalised

Refilwe Maluleke 23 Apr 2019

Customer satisfaction is not enough. Delight your customers!

CRM, CX, UX

Customer satisfaction is not enough. Delight your customers!

Mornay Roberts-Lombard 23 Apr 2019

Six steps to successful customer relationship management

CRM, CX, UX

Six steps to successful customer relationship management

Eben Esterhuizen 16 Apr 2019

Gary Allemann, MD of Master Data Management

Insurance & Actuarial

Governance, CX and a tale of data in the insurance industry

Gary Allemann 12 Apr 2019

#StartupStory: iHappify, the new business on the block

Tech Startups

#StartupStory: iHappify, the new business on the block

Evan-Lee Courie 12 Apr 2019

Image source: Getty/Gallo

Banking

Bank customer loyalty eroded by vanilla offerings

11 Apr 2019

How employee experience enhances employer branding

Employer Branding

How employee experience enhances employer branding

Ravi Panthi 11 Apr 2019

Screen grabs from the ad.

Advertising

#OrchidsandOnions: RocoMamas has great-looking fare and memorable punchline

Brendan Seery 9 Apr 2019

Bizcommunity sends a clear message that Africa is open for business

Africa Month

Bizcommunity sends a clear message that Africa is open for business

dotAfrica 9 Apr 2019

Jiji Classfieds.

Advertising

Nigeria's classifieds marketplace boosts presence with OLX deal

8 Apr 2019

Bizcommunity launches BIZ | Daily top story headlines

Marketing & Media

Bizcommunity launches BIZ | Daily top story headlines

Bizcommunity.com 8 Apr 2019

More news

The human factor: a top insight from a CX Masterclass

ICTThe human factor: a top insight from a CX Masterclass

20 May 2019

#IABSummit19: Marcel Botha to speak on manufactured stories

Marketing & Media#IABSummit19: Marcel Botha to speak on manufactured stories

Jessica Tennant 17 May 2019

RCS technology boosts CX by enabling consumers to 'touch & feel' messaging

Marketing & MediaRCS technology boosts CX by enabling consumers to 'touch & feel' messaging

Devon Meerholz 16 May 2019

ABM and inbound marketing: A combined approach

Marketing & MediaABM and inbound marketing: A combined approach

Alon Fittinghoff 14 May 2019

Ashish Williams, CEO of Mediacom and IAB SA Research Council lead, Nicole Gundelfinger, group marketing manager, Cash Converters, Candice Goodman, MD Mobitainment and IAB Education Council, Johan Walters, managing consultant at DQ&A and Mongezi Mtati, Ornico's marketing manager. © .

Marketing & MediaIAB Insight Series: Customer key to digital success

Danette Breitenbach 14 May 2019

Marketing & MediaIs your brand telling the true story?

Yaw Dwomoh 13 May 2019

Image source: Gallo/Getty.

Marketing & MediaImagine a world without data?

Joaquim Bretcha Boix 13 May 2019

Unpacking the draft Conduct Standard for Banks...

FinanceUnpacking the draft Conduct Standard for Banks...

Dawid de Villiers, Johann Scholtz and Jessica du Toit 10 May 2019

How will digital assistants change the way finance works?

FinanceHow will digital assistants change the way finance works?

Sarah George 9 May 2019

Content, at your service

Marketing & MediaContent, at your service

Dentsu 9 May 2019

Experience trumps channel

Marketing & MediaExperience trumps channel

Refilwe Maluleke 6 May 2019

Marketing to consumers? One size does not fit all

Marketing & MediaMarketing to consumers? One size does not fit all

Maggie Pronto 2 May 2019

Tech won't kill the contact centre, it'll make it more powerful

ICTTech won't kill the contact centre, it'll make it more powerful

Wynand Smit 30 Apr 2019

5 ways digital technology is reshaping the needs and expectations of South Africa's young consumers

Marketing & Media5 ways digital technology is reshaping the needs and expectations of South Africa's young consumers

Rachel Thompson, NIQ and GfK – an NIQ Company 30 Apr 2019

SA's favourite township brands - 2019/2020 Kasi Star Brands survey

Marketing & MediaSA's favourite township brands - 2019/2020 Kasi Star Brands survey

29 Apr 2019

Hellocomputer Cape Town and FCB Cape Town merge to form new agency, HelloFCB+

Marketing & MediaHellocomputer Cape Town and FCB Cape Town merge to form new agency, HelloFCB+

29 Apr 2019

Leadership is a dance...

Marketing & MediaLeadership is a dance...

Dentsu 25 Apr 2019

Are brands living up to client expectations?

Marketing & MediaAre brands living up to client expectations?

Jedd Cokayne 23 Apr 2019

Up, close and very personalised

Marketing & MediaUp, close and very personalised

Refilwe Maluleke 23 Apr 2019

Customer satisfaction is not enough. Delight your customers!

Marketing & MediaCustomer satisfaction is not enough. Delight your customers!

Mornay Roberts-Lombard 23 Apr 2019

Six steps to successful customer relationship management

Marketing & MediaSix steps to successful customer relationship management

Eben Esterhuizen 16 Apr 2019

Gary Allemann, MD of Master Data Management

FinanceGovernance, CX and a tale of data in the insurance industry

Gary Allemann 12 Apr 2019

#StartupStory: iHappify, the new business on the block

ICT#StartupStory: iHappify, the new business on the block

Evan-Lee Courie 12 Apr 2019

Image source: Getty/Gallo

FinanceBank customer loyalty eroded by vanilla offerings

11 Apr 2019

How employee experience enhances employer branding

HR & ManagementHow employee experience enhances employer branding

Ravi Panthi 11 Apr 2019

Screen grabs from the ad.

Marketing & Media#OrchidsandOnions: RocoMamas has great-looking fare and memorable punchline

Brendan Seery 9 Apr 2019

Bizcommunity sends a clear message that Africa is open for business

Marketing & MediaBizcommunity sends a clear message that Africa is open for business

dotAfrica 9 Apr 2019

Jiji Classfieds.

Marketing & MediaNigeria's classifieds marketplace boosts presence with OLX deal

8 Apr 2019

Bizcommunity launches BIZ | Daily top story headlines

Marketing & MediaBizcommunity launches BIZ | Daily top story headlines

Bizcommunity.com 8 Apr 2019

Will CX make or break your business?

ICTWill CX make or break your business?

5 Apr 2019

Student Village releases student spend report

Marketing & MediaStudent Village releases student spend report

5 Apr 2019

PwC releases consumer insights survey for 2019

Marketing & MediaPwC releases consumer insights survey for 2019

3 Apr 2019

Data-led creativity: A marriage that won't separate brands and customers

ICTData-led creativity: A marriage that won't separate brands and customers

Charl van Rooyen 2 Apr 2019

Africa rising as Bizcommunity launches .Africa domain

Marketing & MediaAfrica rising as Bizcommunity launches .Africa domain

Bizcommunity.com 2 Apr 2019

Trend forecaster, Nicola Cooper. © .

Marketing & MediaThe South African consumer is a real person

Juanita Pienaar 2 Apr 2019

Meet BreadCrumbs: South Africa's first behavioural linguistics firm

Marketing & MediaMeet BreadCrumbs: South Africa's first behavioural linguistics firm

BreadCrumbs 2 Apr 2019

#PowerofMom2019: Women transition from 'selfish' to 'conscious' spenders

Retail#PowerofMom2019: Women transition from 'selfish' to 'conscious' spenders

1 Apr 2019

"We are what we see" - Marian Salzman

Marketing & Media"We are what we see" - Marian Salzman

Juanita Pienaar 1 Apr 2019

Are your Employee Experience efforts misguided?

HR & ManagementAre your Employee Experience efforts misguided?

27 Mar 2019

Mind(set)

Marketing & MediaMind(set)

Lara-Anne Derbyshire 27 Mar 2019