Subscribe My Account

Advertise Submit news

CRM, CX, UX News South Africa

Subscribe & Follow

Advertise your job vacancies

Trending

2 days 7 days 30 days By Industry

Princess Mkabayi Mall in KZN officially opens its doors

V&A Waterfront welcomes Lego certified store

November set to bring higher fuel prices as official announcement looms

BrandMapp's Stuart Lowe passes away, industry pays tribute

Danette Breitenbach

Media24 starts transition to a fully digital media company

Biz Most Read Award winners October 2024

View on iono.fm, Apple, Spotify or downloadable app

In the news

Enquire about a company Biz Press Office

Jobs

Digital Graphic Designer - User Experience Cape Town
Graphic Designer Cape Town
Jnr-Mid Relationship/Sales Manager Germiston
Customer Relationship and Content Marketing Specialist George
Client Services / Account Manager Johannesburg
Part-time Customer Service Remote

More jobs Submit a job Open account

Multimedia

All Galleries Audios Videos

Birdwatching at The Loeries Episode 3: The Energy Episode

Birdwatching at The Loeries Episode 2: The Emotion Episode

Hyper-personalisation is the future of customer care

Hyper-personalisation is the future of customer care

From survivor’s guilt to strength: A journey through cancer and mental health

From survivor’s guilt to strength: A journey through cancer and mental health

29 Oct 2024

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

By Michael Levinsohn 28 Oct 2024

Jacques Oberholzer, co-founder of Now Boarding

Design

#HeavyChef: How to design the ultimate mobile application

Juanita Pienaar 31 Oct 2018

Louise Robinson, MD of CG Consulting.

Data & Analytics

Increase sales and productivity with data cleaning

Louise Robinson 29 Oct 2018

App permissions can be used to exploit your data

Cybersecurity

App permissions can be used to exploit your data

Simon Campbell-Young 26 Oct 2018

How to keep a customer in the tech space

Services

How to keep a customer in the tech space

Andre van der Merwe 26 Oct 2018

#BehindtheSelfie with... Stella Carter

Behind the Selfie

#BehindtheSelfie with... Stella Carter

Leigh Andrews 24 Oct 2018

Corporate content should be part of your DNA

Marketing & Media

Corporate content should be part of your DNA

Bizcommunity.com 24 Oct 2018

5 technologies improving retail customer engagement

CRM

5 technologies improving retail customer engagement

Eben Esterhuizen 24 Oct 2018

Bizcommunity Recruitment in Africa Focus

#EvolutionofWork

Bizcommunity Recruitment in Africa Focus

Bizcommunity.com 23 Oct 2018

Retail and etail to work as a team not the opposition

CRM

Retail and etail to work as a team not the opposition

Julia Ahlfeldt 23 Oct 2018

Individualisation: The powerful trend shaping retail customer experience

CRM

Individualisation: The powerful trend shaping retail customer experience

Ian Steyn 18 Oct 2018

BPM is dead, long live BPS

IoT

BPM is dead, long live BPS

Richard Firth 18 Oct 2018

Don't make your data compliance pop - make it POPIA

Cybersecurity

Don't make your data compliance pop - make it POPIA

Daniel Lotter 17 Oct 2018

#Newsmaker: "Measure, review, react" - Marilyn Nel

Research

#Newsmaker: "Measure, review, react" - Marilyn Nel

Jessica Tennant 16 Oct 2018

Campaigns no longer cut it: Why we should stop creating things with a finite shelf life

Marketing

Campaigns no longer cut it: Why we should stop creating things with a finite shelf life

Devin Ross 15 Oct 2018

The best Biz summer holiday (content) package ever!

Marketing & Media

The best Biz summer holiday (content) package ever!

Bizcommunity.com 15 Oct 2018

AI Summit launches at AfricaCom 2018

Digital

AI Summit launches at AfricaCom 2018

10 Oct 2018

Overall winner of the 2018 Ask Afrika Orange Index is Woolworths Food. Image supplied.

Research

2018 Ask Afrika Orange Index: Be human

Danette Breitenbach 10 Oct 2018

The 29 industry winners of the 2018 Ask Afrika Orange Index. Image supplied.

Research

2018 Ask Afrika Orange Index winners announced

10 Oct 2018

Hans Zachar, managing director: technology strategy, Accenture Africa.

Digital

How African enterprises chart growth in the digital age

Hans Zachar 9 Oct 2018

#NewBiz: Wonderland Collective acquires Studio Aura, opens offices in London, UAE

Design

#NewBiz: Wonderland Collective acquires Studio Aura, opens offices in London, UAE

9 Oct 2018

E-commerce needs ERP

E-commerce

E-commerce needs ERP

Bernard Ford 9 Oct 2018

Clive Angel's insights on 'The Subscription Economy'

CRM, CX, UX

Clive Angel's insights on 'The Subscription Economy'

KOBELA MEDIA & ADVERTISING 9 Oct 2018

Survey reveals most consumers have underwhelming digital experiences

Services

Survey reveals most consumers have underwhelming digital experiences

8 Oct 2018

(c) racorn -

CRM, CX, UX

Recession-beating tips for customer retention

Wynand Smit 5 Oct 2018

Why knowledge is power in customer service

Skills Development & Training

Why knowledge is power in customer service

Wynand Smit 4 Oct 2018

BizTrends 2019 is here!

Trends

BizTrends 2019 is here!

Bizcommunity.com 27 Sep 2018

Narrative content director Robyn Daly

CRM, CX, UX

'Remember who's the hero of the story': The Narrative on winning UX

Leigh Andrews 27 Sep 2018

How to stay afloat when fake online reviews could sink your business

CRM

How to stay afloat when fake online reviews could sink your business

Daniella Shapiro 27 Sep 2018

Does big data make us understand less?

CRM, CX, UX

Does big data make us understand less?

Isla Prentis 27 Sep 2018

Chatbots are the future of customer communications

CRM, CX, UX

Chatbots are the future of customer communications

Brent Haumann 20 Sep 2018

More news

Louise Robinson, MD of CG Consulting.

ICTIncrease sales and productivity with data cleaning

Louise Robinson 29 Oct 2018

App permissions can be used to exploit your data

ICTApp permissions can be used to exploit your data

Simon Campbell-Young 26 Oct 2018

How to keep a customer in the tech space

ICTHow to keep a customer in the tech space

Andre van der Merwe 26 Oct 2018

#BehindtheSelfie with... Stella Carter

Marketing & Media#BehindtheSelfie with... Stella Carter

Leigh Andrews 24 Oct 2018

Corporate content should be part of your DNA

Marketing & MediaCorporate content should be part of your DNA

Bizcommunity.com 24 Oct 2018

5 technologies improving retail customer engagement

Retail5 technologies improving retail customer engagement

Eben Esterhuizen 24 Oct 2018

Bizcommunity Recruitment in Africa Focus

HR & ManagementBizcommunity Recruitment in Africa Focus

Bizcommunity.com 23 Oct 2018

Retail and etail to work as a team not the opposition

RetailRetail and etail to work as a team not the opposition

Julia Ahlfeldt 23 Oct 2018

Individualisation: The powerful trend shaping retail customer experience

RetailIndividualisation: The powerful trend shaping retail customer experience

Ian Steyn 18 Oct 2018

BPM is dead, long live BPS

ICTBPM is dead, long live BPS

Richard Firth 18 Oct 2018

Don't make your data compliance pop - make it POPIA

ICTDon't make your data compliance pop - make it POPIA

Daniel Lotter 17 Oct 2018

#Newsmaker: "Measure, review, react" - Marilyn Nel

Marketing & Media#Newsmaker: "Measure, review, react" - Marilyn Nel

Jessica Tennant 16 Oct 2018

Campaigns no longer cut it: Why we should stop creating things with a finite shelf life

Marketing & MediaCampaigns no longer cut it: Why we should stop creating things with a finite shelf life

Devin Ross 15 Oct 2018

The best Biz summer holiday (content) package ever!

Marketing & MediaThe best Biz summer holiday (content) package ever!

Bizcommunity.com 15 Oct 2018

AI Summit launches at AfricaCom 2018

Marketing & MediaAI Summit launches at AfricaCom 2018

10 Oct 2018

Overall winner of the 2018 Ask Afrika Orange Index is Woolworths Food. Image supplied.

Marketing & Media2018 Ask Afrika Orange Index: Be human

Danette Breitenbach 10 Oct 2018

The 29 industry winners of the 2018 Ask Afrika Orange Index. Image supplied.

Marketing & Media2018 Ask Afrika Orange Index winners announced

10 Oct 2018

Hans Zachar, managing director: technology strategy, Accenture Africa.

Marketing & MediaHow African enterprises chart growth in the digital age

Hans Zachar 9 Oct 2018

#NewBiz: Wonderland Collective acquires Studio Aura, opens offices in London, UAE

Marketing & Media#NewBiz: Wonderland Collective acquires Studio Aura, opens offices in London, UAE

9 Oct 2018

E-commerce needs ERP

RetailE-commerce needs ERP

Bernard Ford 9 Oct 2018

Clive Angel's insights on 'The Subscription Economy'

Marketing & MediaClive Angel's insights on 'The Subscription Economy'

KOBELA MEDIA & ADVERTISING 9 Oct 2018

Survey reveals most consumers have underwhelming digital experiences

ICTSurvey reveals most consumers have underwhelming digital experiences

8 Oct 2018

(c) racorn -

Marketing & MediaRecession-beating tips for customer retention

Wynand Smit 5 Oct 2018

Why knowledge is power in customer service

HR & ManagementWhy knowledge is power in customer service

Wynand Smit 4 Oct 2018

BizTrends 2019 is here!

Marketing & MediaBizTrends 2019 is here!

Bizcommunity.com 27 Sep 2018

Narrative content director Robyn Daly

Marketing & Media'Remember who's the hero of the story': The Narrative on winning UX

Leigh Andrews 27 Sep 2018

How to stay afloat when fake online reviews could sink your business

RetailHow to stay afloat when fake online reviews could sink your business

Daniella Shapiro 27 Sep 2018

Does big data make us understand less?

Marketing & MediaDoes big data make us understand less?

Isla Prentis 27 Sep 2018

Chatbots are the future of customer communications

Marketing & MediaChatbots are the future of customer communications

Brent Haumann 20 Sep 2018

Gartner reveals customer experience myths

ICTGartner reveals customer experience myths

19 Sep 2018

6 top tips for effective customer engagement on mobile

Retail6 top tips for effective customer engagement on mobile

Lynette Hundermark 18 Sep 2018

Progressive companies should turn CX into a competitive advantage

Marketing & MediaProgressive companies should turn CX into a competitive advantage

Chantel Troskie 17 Sep 2018

Don't talk to me, talk to my chatbot

Marketing & MediaDon't talk to me, talk to my chatbot

Belinda Kayton 17 Sep 2018

AfricaCom 2018 takes place in Cape Town, 13-15 November 2018.

Marketing & MediaCelebrating Africa's digital heroes in 2018

14 Sep 2018

Marketing & MediaGive your brand the space to grow on Bizcommunity

Bizcommunity.com 14 Sep 2018

SA's growing appetite for convenience an opportunity for retailers, manufacturers

RetailSA's growing appetite for convenience an opportunity for retailers, manufacturers

12 Sep 2018

The new battleground of customer experience

Marketing & MediaThe new battleground of customer experience

Wayne Hull 7 Sep 2018

Recognising, rewarding and retaining your 'high value' customers

RetailRecognising, rewarding and retaining your 'high value' customers

7 Sep 2018

data/ © dolgachov via

Marketing & MediaAfrican research dominated by mobile, social media

Danette Breitenbach 6 Sep 2018

Customer service remains top of the list

Marketing & MediaCustomer service remains top of the list

Werner Theron 4 Sep 2018