The NHI is intended to be a healthcare financing system that provides all South African citizens and long-term residents with essential healthcare, regardless of their employment status. Its role is purely to provide finance for healthcare. It will not be used to manage hospitals or clinics (whether public or private), rather it will enter into agreements with public and private facilities and healthcare professionals to provide services. Patients will be able to select any NHI-contracted provider nearby to have their regular health needs met.
Many have questioned the technological and data readiness of South Africa to deliver on the promises of NHI, and this is understandable. If the US nearly derailed Obamacare, its Patient Protection and Affordable Care Act of 2010, because of an online platform failure, South Africa is going to have to be extra cautious in the planning and implementation of the NHI. Therefore, a strong systems integrator is needed to ensure the success of such a project.
The NHI is going to require a secure central patient database, a robust core system, massive integration and a strong hand with security and auditing compliance if it is to succeed. The right systems integrator partner can bring the necessary experience to take accountability and ownership for driving and coordinating the many moving parts and providers that will be required from a technology perspective. Moreover, it will provide leadership and decision-making advice.
Aside from infrastructure and connectivity, patient data will require urgent attention; we’ll need to put together a blueprint of technology and data standards. More important than the technology itself is how we pull it all together. It’s going to take some creativity and agile thinking, but this blueprint needs to cover how we’re going to:
Under the supervision of a strong systems integrator, it’s possible to use information services as the golden thread in leveraging technology, big data analytics, connectivity infrastructure and ICT service provider solutions. These technologies will therefore be instrumental in building a technology-enabled healthcare financing system that can become an essential platform for driving equitable access to healthcare. To this end, healthcare providers, OEMs and ICT service providers will all need to work together closely to overcome the challenges presented by the NHI.