SMS: biggest revenue earner for operators

Dr Pieter E Streicher, MD of Bulksms.com

Pamela Clark Dickson, editor of Mobile Messaging Analyst published by Informa Telecoms and Media, noted at the event, which ran from 5 to 6 June 2007 and included delegates and speakers from 32 countries, that messaging revenues are estimated to be nearing US$ 80billion worldwide. SMS messaging was seen to be responsible for US$60 billion of this revenue.

“Predicting the demise of SMS has become like chasing a rainbow. Each year it moves further into the future,” said Dr Pieter E Streicher, who attended the event in his capacity as MD of BulkSMS.com, a wireless application service provider.

Mobile messaging technologies include MMS (multimedia services), mobile email, MIM (mobile instant messaging, such as MXit) and SMS (short message service).

Mobile messaging can be further categorised as P2P (person-to-person) or A2P (application-to-person) messaging, the latter largely describing business communications via SMS or mobile email while SMS, MMS and MIM account for P2P messaging. According to the Portio Research report (www.portioresearch.com/), “Mobile Messaging Futures 2006 – 2012” (2007), the growth trend in SMS volumes in the A2P market is clearly evident.

Current global predictions

Current global predictions for the growth of SMS messaging volumes by 2010 range from 2.316 trillion by Gartner, to 2.827 trillion by Ovum, and 3.173 trillion by Portio Research. These figures are all up from 1.056 trillion SMSes reported for 2005 by Portio Research.

According to Dr Streicher, “Metcalfe's law states that the usefulness of a network is equal to the square of the users. This was seen with SMS where interoperability between the four mobile network operators in the United Kingdom in 1999 resulted in a ten-fold increase in SMS volumes.”

Speaking at Global Messaging 2007, John Delaney, principal analyst in Ovum's Consumer Group, put forward several reasons for why SMS is leading mobile messaging volumes:

• Simplicity – any can use SMS,
  
• Ubiquity – everyone can send and receive SMSes (there over two billion people, or nearly a third of the global population, who use cellphones today),
  
• Awareness – everyone knows they can send and receive SMSes,
  
• Critical mass – you can assume anyone will receive your SMS and know how to read it,
  
• Reliability – this has not always been the case, but SMS has become very reliable.

South Africa currently has the highest volumes of business-related A2P messaging (relative to P2P messaging) in the world. It is the only country where all of the major banks have adopted SMS messaging. Gabi Porter, product manager: messaging at Vodacom, related to delegates at the congress that business-related A2P messaging is an important revenue stream for Vodacom.

“The use of SMS by governments, businesses and organisations is only just starting on a global scale and is growing rapidly. SMS messaging is used for disaster alerts, employee notifications, as well CRM and ERP communications. The fact that SMS has stayed with us for the last 15 years means that it is likely to remain a key communications tool in the future. The ‘permanence' of SMS justifies integrating SMS into business software and budgeting for SMS as part of a company's IT spend,” said Dr Streicher.

Key trend

A key industry trend reiterated at Global Messaging 2007 was that in the mature markets, mobile networks are starting to acknowledge the important role of wireless applications service providers (WASPs) and aggregators in growing the A2P market. In the experience of mobile operators, the higher percentage paid out to WASPs, the more revenue the mobile operator makes from messaging. Mobile operators in the UK currently offer the highest payouts in the global messaging market.

“The message from Global Messaging 2007 is that companies such as BulkSMS.com are playing an important part in driving SMS messaging revenues by providing businesses with user-friendly technology solutions to meet their business communication requirements,” said Dr Streicher.