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Emirates launches in-app airport map to help navigate passengers

18 Nov 2019

Emirates has launched a new feature on its app called Airport Maps which will allow customers to navigate through the airport. The Emirates app, supported in 19 languages, currently has 1.5 million active users each month and allows customers to search, book and manage their flights as well as their Emirates Skywards accounts.

Julian Herzog via Wikimedia Commons

The map can detect the user’s location (via Bluetooth and Wi-Fi) and provide point-to-point navigation through all touchpoints of the airport including check-in desks, Emirates lounges, shops, restaurants or ATMs in the airport.

The new feature maps out Emirates’ hub - Dubai International Airport’s Terminal 3 – and also includes major airports in the Emirates network - London Heathrow, London Gatwick and Hong Kong International airport.

In the last year, the Emirates app has been enhanced with new technology allowing customers to create playlists of their inflight entertainment ahead of their travels and sync it to their seats once onboard.

The Emirates app is free to download on iOS or Android devices.