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Mirfin survey highlights what managing agents expect from service providers
![Image source:](https://biz-file.com/c/2103/599542.jpg)
Survey parameters
The survey comprised 45 questions and was conducted online from 17 December 2020 – 18 January 2021 during which time 307 industry professionals responded. The extracted data reflects the views of 216 respondents who said they have the authority to approve service providers.
Industry insights
![Mirfin survey highlights what managing agents expect from service providers](https://biz-file.com/c/2103/599547.png)
Relating to the practice of obtaining three supplier quotes, 65% of all affirmative respondents agreed that this is a good practice which they support. For trustworthy industry-related advice and information, they prefer to consult ‘someone in the organisation’ (76%), followed by Paddock Press (52%), NAMA training and seminar notes (38%), and online articles by reputable industry players (38%).
![Mirfin survey highlights what managing agents expect from service providers](https://biz-file.com/c/2103/599548.png)
Service suppliers
When selecting service suppliers, industry decision-makers still prefer to build a long-term relationship with their suppliers: 96% said they prefer ‘a long-term relationship with a reputable service provider’ as opposed to ‘any supplier that offers a best-price solution’ (4%).
With time being valuable, 64% said they don’t mind not meeting their service providers in person, as long as these suppliers are contactable via telephone or email. 25% wanted to meet their service suppliers face-to-face at least once and 12% prefer to meet their service suppliers once a year.
![Mirfin survey highlights what managing agents expect from service providers](https://biz-file.com/c/2103/599550.png)
When appointing a service provider, specifically for valuations and 10-year plans, industry decision-makers value the following attributes the highest: experience (44%), turnaround time (41%), professional conduct (40%) and cost (35%).
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