The COFI Bill is the next phase of the legislative reforms aimed at strengthening the regulation of how the financial services industry treats its customers.
The bill follows the Financial Sector Regulation Act (FSRA) No 9 of 2017, which established two new authorities with dedicated mandates.
“The two new authorities are the Prudential Authority (PA), which manages prudential risk (financial health), and the Financial Sector Conduct Authority (FSCA), which manages the market conduct risk across all financial institutions. Both regulators became operational on 1 April 2018,” Treasury said.
The FSR Act gives consumers and financial institutions an indication of what to expect of financial sector regulators, while the COFI Bill will outline what customers and industry players can expect of financial institutions.
“The Bill aims to significantly streamline the legal framework for the regulation of the conduct of the financial institutions, and to give legislative effect to the market conduct policy approach, including implementation of the Treating Customers Fairly (TCF) principles. These principles currently have little legal backing,” said Treasury.
Improving market conduct and customer protection in the South African financial sector extends beyond the establishment of a new regulator.
The 2014 discussion document ‘Treating Customers Fairly in the Financial Sector: A Draft Market Conduct Policy Framework for South Africa’, which was published along with the Financial Sector Regulation Bill, sets out the following pillars for improving market conduct and customer protection:
The COFI Bill, which intends to replace the conduct requirements in existing financial sector laws, is designed to be:
Furthermore, Treasury said, the bill will better support the participation of black businesses in the provision of financial products and services, and strengthen the protection of vulnerable consumers.
“Because it will apply to all financial institutions, it is well placed to support the Financial Sector Code issued under the Broad Based Black Economic Empowerment (BBBEE) Act, by requiring financial institutions to comply with that Code,” said Treasury.
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