Planet technologies puts CRM on the map
"We realised that we could offer a mapping visual as an add-on, incorporated into the various features such as "Cases," or "Service," Reitmeyer told CRM Buyer.
Which is exactly what the company, a Microsoft Gold Certified Partner, has done with Maps for CRM 2011, its second application for CRM 2011, which can now be found in Microsoft CRM App Store.
Essentially, the add-on lets users plot Cases, or customer service instances, on a map. Planet Technologies plans to introduce the functionality in other elements of CRM 2011, such as Accounts, Reitmeyer said.
Read the full article on E-CommerceTimes.com.
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