ITIL awareness is key to business and project success

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ITIL remains one of the most effective IT standards based approaches to improving and creating qualified processes in a business that ultimately ensure the success of projects and in fact entire departments. However until recently only those who have undergone full ITIL training and certification have been able to reap the benefits it can yield to your business.

"Based on the demand that has risen from within our customers, Quintica has developed a two day ITIL awareness course that is coupled with a SAIL simulation course, enabling teams to develop and understanding of how the theory of ITIL provides results when put into practice," states Willie Venter at Quintica.

Over the two days attendees are provided with insights, through the ITIL framework, of how best practice methodologies and processes can assist a business in achieving its targets. This is then taken and unpacked in a SAIL or simulation environment where everything that was learnt in theory on day one, is then put into practice via gamification in a simulated environment.

Key benefits of this approach are according to Quintica the facts that ITIL is now made more accessible to all levels of the business, as well as affordable for companies who do not want to certify large groups of people, but still want all of the people within teams to be able to sing from the same hymn sheet.

Putting ITIL into practice

The most compelling aspect of the ITIL awareness training is the simulation day, where attendees are tested on what they have learnt by putting it into practice in a simulated business environment. Known as the Quintica SAIL training, the simulation is run in such a way that highlights how every decision made in a business affect a member of the group who is running their own section or division of that business.

The simulation really brings ITIL to life by way of a fully operational and functional simulated harbour environment and helps people understand the importance of planning, communications, processes and delivery and how each area in a business impacts the other.

By 2014, the Gartner Group predicts more than two-thirds (70%) of the Forbes Global 2000 will "gamify" their learning to attract, develop and retain talent. We are seeing that extend well into the future as our own clients are pushing for a more hands on approach to understanding how the theory will work in business.

"Often finance managers, executives, CEOs, team leaders, or the project office just don't have the time to get a full grasp of ITIL, which is where this course really shows its benefits as it provides insights to business and IT individuals who are looking to gain an accelerated understanding of their role in the environment in which they work," ends Venter.