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LegalMutual separation vs retrenchment: LAC ruling provides clarity
Talita Laubscher and Chloë Loubser 3 hours


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When the economy is down, businesses tend to get desperate, and the knee-jerk reaction is to increase the frequency and volume of their customer communications. It seems like a simple solution just to e-mail customers more often, but that's the opposite of what you should do.