Last week, and for many other weeks, I discussed CRM 2.0, but today I am thinking more about the world beyond 2.0. Maybe it will be CRM 3.0, or maybe some wise guy like Paul Greenberg will change the numbering and call it "CRM 20xx," who knows?
My reading and research tells me that there will be a need for something else, partly because the market won't just evaporate, but more importantly, because the market is going to change again, and, I think, dramatically. The change will be caused by the cost and availability of fuels used in transportation. Here are some quick facts to ponder.