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Reducing call center waiting with SIP
With session initiation protocol, or SIP, instantaneous collaboration using any device is automatic and device-independent, so call center operators don't have to worry about how their customers and employees connect. Need to move from a phone call to an interactive video? It's effortless, because SIP lets you adapt dynamically.
It's universal -- nobody likes to wait. When you want something -- whether it's an answer to a critical question, the newest gadget or an important decision -- you want it right now!
That's the way it is across all demographic groups. It's the same for your customers, who expect your business to be responsive and helpful. Also, your customers count on getting this service 24 hours a day, every day of the year.
