East Africa shows huge appetite for business process optimisation

Speaking after a series of document management and BPM business seminars held in Kampala, Nairobi and Dar es Salaam in early June, Moncrieff said East Africa was a key growth market on the continent for Emerge Africa and Global 360. “We've maintained a close relationship with our local partner COSEKE for over ten years and we're excited about the opportunities here. All the regional governments recognise the importance of ICT to growth, increased efficiency and poverty alleviation and we've been impressed by the level of interest and support shown by senior government officials.”

Moncrieff said many African institutions, in both the public and the private sectors, were still largely paper-based and there was huge interest in document management systems that could help to reduce the frustrations many citizens faced in dealing with institutions. “COSEKE has already done very successful projects with the revenue authorities in Kenya and Tanzania, for example, as well as the Central Bank of Kenya and CIC Insurance, one of the largest insurers in Kenya.”

“We were surprised and very impressed by the level of interest we discovered and the attendance at the seminars,” added Moncrieff. “There's a palpable commitment throughout the region to making the East African hub work. It was an exciting and encouraging visit and we look forward to doing a lot more work in the region.”

About Emerge Africa

Emerge Africa is Global 360's master value-added reseller (VAR) in Africa. Its leaders have a long relationship with the company and many years' experience with its products.

Global 360 is a leading provider of business process management and optimisation solutions for some of the world's biggest companies. With over 20 years of experience, Global 360 aims to provide organisations with a competitive edge by automating, measuring and improving resource-intensive business processes across different communities, including customers, employees and partners.

Hence, organisations are given the insight to make informed business decisions and the flexibility to quickly adapt to changing market needs through real-time metrics that ensure business objectives and customer commitments are managed effectively. Global 360 empowers sites for more than 5,000 installations in 134 countries.