#FortReview: "It's time to hear the black voices in advertising" - Neo Makongoza

If you didn’t have a TV – which was the case for most black South Africans at the time – this was the place to get your fix; my childhood experience included.

I don’t think it’s a case of there not being enough black voices, but more about our voices not being heard, and our truths not being well told. Both counterparts aren’t sharing the black narrative strongly enough.

We hide behind outdated strategies with partly defined insights that don’t reflect black people and who they truly are. And when we do find accurate human truths, we never execute them to their true potential, no matter how creatively brilliant the results are.

It all starts with the strategic insights that sometimes define our creative idea; some of them are outdated and in some cases reference the living standard measurements or LSMs concluded as far back as the Apartheid years. In all honesty, these could have been precise then but should have been updated as the years went by – black people as an audience and a target market have become far more progressive.

These outdated strategic insights have created a social ignorance, which is a big part of the reason why certain products are marketed only to black people, right down to the way they are consumed.

Putting it bluntly, stereotype advertising is downright racist. For any real change to start taking place, the anomaly that is the black narrative needs to be embraced even more by our own people, and then recognised and understood even further by our counterparts.

Let’s vehemently interrogate the causes of this misinformed marketing communication and then look at strategic measurements of preventing it, all this before the actual creative idea.

Let’s stop depicting black people dancing for everything under the sun, including things that don’t deserve jubilee or praise, like household chores.

Over-exaggerated facial expressions is also a no-no. And so is using unnecessary mash-ups between township colloquial terms and English (especially in the wrong context or tone), it’s insincere and insults the type of people who revere their culture and languages the way black people do.

The list is almost endless, but these are some of the things that grate us most.

In conclusion, the industry definitely needs to shake things up to ensure the agencies are more reflective of the audience they target internally, and also ‘tell a specific colour’s story through and through’. Share a few ways we can do so.
Embrace transformation and always keep your marketing communication as authentic as possible, truth always wins. Research and know your market, it is the most important key to communicating with any diverse group. Move ahead of the social current but stay agile enough to flow at its pace.

If your agency’s strategy research isn’t well informed enough about certain social topics that include the black market you’re communicating to, then don’t sit at that table, you might run the risk of offending someone or a group of people.

Employ and promote more black creative directors who have first-hand experience in some of the things you would like to communicate, and also, do not be afraid to listen to the youngest or oldest black voice in your boardroom – they may be exactly the person you’re marketing to and know more about your strategy than you do.

Black South Africans are not the same, we are as diverse as our eleven official languages, so never assume you know what all our everyday struggles are, they differ from citizen to citizen.

Lastly, don’t be condescending and pretend to know what’s best for the emerging market because you did a crash-course, marketing exercise with your domestic worker – they’ll always tell you whatever you want to hear.

Hear, hear. Let’s hope that sinks in. There’s lots more we all need to do, to properly flip the script. Keep an eye out for more on the Fort Review series, which will be made available on Fort’s website and across its social media platforms in the coming months. Also follow them on Facebook, Twitter, Instagram, Vimeo or YouTube to be notified as and when these are released.