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Consumer trust in 2019

In top BizTrends highlights this week:

If 'toxic' was the word of 2018, could 'trust' be the word for 2019? - GfK South Africa's Rachel Thompson
Payments, engagement, partnership: African retail trends for 2019 - Innervation PAN African Payment Solutions' Mark Schech
Single-use plastic, circular economy, ethical supply chains and climate action to drive retail in 2019 - Woolworths' Feroz Koor
Key trends in wellness and ethical retail for 2019 - Faithful to Nature's Robyn Smith
Five customer engagement technology trends we can't ignore - OnShelf Pharma's Eben Esterhuizen

In other top news, Argility Technology Group CEO Marko Salic unpacks how data science is transforming retail, while BrandsEye shares how the Woolworths-Ubuntu Baba baby carrier incident had a significantly negative impact on public perception of Woolworths' ethics and reputation.

We've also got the winners of the inaugural Faithful to Nature Eco Awards, which highlights the SA businesses committed to promoting conscious consumption and eco-friendly, ethical products.

And in food news, PepsiCo's outdoor, self-driving robot is delivering snacks and beverages to hungry students in California, while Kate Stewart and Matthew Cole look into how meaty fast-food tie-ins aimed at children combine the consumption of food and the sympathetic engagement with animals.

Until next week!

Lauren Hartzenberg
Retail Editor: Bizcommunity.com


Comment online in our ed's column archive. Go mobile with apps and m.bizcommunity.com. Engage with us on Twitter, Facebook, LinkedIn and Google+. Subscribe to YouTube and via RSS. Send all your retail news and event invitations to retailnews@bizcommunity.com, exclusive opinion pieces to contributors-retail@bizcommunity.com and international news to internationalnews@bizcommunity.com. Read "How to contribute to Biz, from op-ed pieces to news".



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New events to diarise
National Minimum Wage Act Seminar - 4 Feb 2019 to 14 Feb 2019, Countrywide
The Payroll Authors Group of South Africa will host 8 seminars on the new National Minimum Wage Act in Johannesburg, Pretoria, Durban, Cape Town, Port Elizabeth from 4-14 February. Read more >>


Customer 360 Africa 2019 - 16 Apr 2019 to 18 Apr 2019, Johannesburg
Customer 360 Africa 2019 is for everyone who is involved in the customer journey. It is the only all-inclusive event focused on the entire CX Journey. Read more >>


Introduction to interior decorating short course
Vega School - 23 Feb 2019 to 6 Jul 2019, Cape Town | 23 Feb 2019 to 6 Jul 2019, Pretoria | 23 Mar 2019 to 3 Aug 2019, Johannesburg | 4 May 2019 to 7 Sep 2019, Johannesburg | 4 May 2019 to 7 Sep 2019, Cape Town | 4 May 2019 to 7 Sep 2019, Cape Town | 4 May 2019 to 7 Sep 2019, Pretoria

Short course in customer service excellence
Enterprises University of Pretoria - 25 Mar 2019 to 27 Mar 2019, Pretoria | 29 Jul 2019 to 31 Jul 2019, Pretoria

Digital Retail Forum
IT News Africa - 30 Jan 2019, Johannesburg

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