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AFRICA Call centres make the best of recessionThe recession is inflicting damage on companies in numerous ways, but it is also creating new opportunities in some niches, according to various reports covering the information technology (IT) sector. 17 Jun 2009 11:03 AFRICA Four steps to harness social computing in CRM - GartnerEGHAM, UK: Social computing is becoming a significant customer relationship management (CRM) market trend and represents a disruptive force in this market, according to Gartner. Gartner predicts that, by 2010, more than 60% of Fortune 1000 companies will have some form of online community that can be used for customer relationship purposes. 23 Feb 2009 11:51 AFRICA CMO Council 'Voice of Customer' survey resultsThe Chief Marketing Officer (CMO) Council has found that, despite overwhelming agreement on the importance of customer experience and word-of-mouth, nearly two-thirds of companies do not have a formal 'Voice of Customer' program in place. 27 Jan 2009 12:29 AFRICA Skills shortage impacts on customer care in NigeriaNigeria has expressed concern over lack of manpower and expertise in the field of information and communication technology. 8 Dec 2008 13:57 AFRICA UBA launches tourism paycard in NigeriaUnited Bank for Africa Plc, has introduced UBA Tourism Paycard in Nigeria. 27 Jun 2008 13:16 AFRICA Malawi bank introduces cash passport[Gregory Gondwe] As battle for clientele ensues in the Malawi banking sector, the Malawi Savings Bank (MBS) has become the latest to introduce an innovation called Cash Passport, a facility that enables customers to take money abroad. 4 Jun 2008 13:29 AFRICA Conexus paves the road for automotive sales and service standards in Africa - ConexusOutsourced call centre company Conexus has successfully extended its capabilities across Africa, having completed a challenging multi-country project. The venture into the continent continued when Conexus was tasked with implementing a large-scale customer satisfaction study for a leading, international automotive client in African countries. 3 Jun 2008 16:11 AFRICA Zim business launch customer service organisation[Dumisani Ndlela] Zimbabwe's private sector has launched the Institute of Customer Services (ICS) as the country grapples with poor quality products and service delivery due to an economic crisis now in its ninth year. 7 May 2008 14:00 AFRICA Thuraya to expand services in Nigerian market[Jonah Iboma] Thuraya Satellite Telecommunications says it is ready to offer more services in Nigeria, especially in the light of government's desire to increase access to more users in the country. 4 Apr 2008 09:53 AFRICA Senegal telecoms seals major deal with Ascade[Musa Saidykhan] Senegal's national telecommunications operator and its largest international wholesale carrier, Sonatel SA has selected Ascade's Carrier Cockpit Suite to optimise and automate all aspects of its global interconnect business. 17 Mar 2008 12:01 AFRICA Press harassment hinders Niger's development, watchdogs warnPress freedom groups agree that an increase in arrests, intimidation and harassment of journalists in Niger is impeding development in one of the poorest countries in the world. 16 Jan 2008 07:32 AFRICA Algeria Telecom launches 48 calls centres[Laeed Zaghlami] Algeria Telecommunications, the country's public operator of telecommunications services, is to establish 48 call centres to increase the number already in operation. 28 Nov 2007 11:52 AFRICA Post Bank to improve banking in Uganda[David Muwanga] Post Bank Uganda has entered into an agreement with Map International, the New York based multi-dimensional financial systems that link consumers, merchants, banks, mobile operators and service providers to deliver modern banking services throughout the country, particularly in rural areas. 26 Nov 2007 12:02 Latest jobs | Ad showcase Love Life   2 of 9  |
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